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Effective communication priniciples
- 1. Understanding the principles of Effective Communication:
- 2. Interpersonal Skills • Verbal Conversation • Body Language • Signing
- 3. Cues in Verbal Exchanges • Lip Reading • Use of Intonation
- 4. Cues in Verbal Exchanges • Nodding • Summarising • Paraphrasing
- 5. Questioning Techniques • Open Questions • Closed Questions • Probing Questions •Response Times
- 6. Barriers to effective communication •Language •Noise •Distraction •Lack of Concentration
- 7. Barriers to effective communication • Language- Translator • Distraction- Move to a different place. • Noise- Go to a room where it is more quiet. • Lack of Concentration: Involve the receiver in speech
- 8. Written Communication • Emoticons • Note Taking • Reports • Letters •Email
Hinweis der Redaktion
- Verbal Conversation: This skill is important and Clarity of speech, remaining calm and focused, being polite and following some basic rules of etiquette will all aid the process of verbal communication. This is one of the main ways of communicating and is the most important/used so you need to be clear. Verbal conversation will aid in both ways that the listener will understand and be able to listen but also the speaker may get feedback of it so it has be effective verbal conversationSigning A specific body, hands and arms movement used to transfer communication. Sign language is used for people who are deaf. This is the one of the only clear forms of communication with deaf people so it is vitally important that the signs used are correct and easy to read. Signing is also seen a type of language and therefore is a form of communication that deaf people can useBody Language: Body movements include gestures, posture, head and hand movements or whole body movements. Body movements can be used to reinforce or emphasise what a person by over-elaborating using body language to make the message of the point even more clear. Body language can also offer information about the emotions and attitudes of a person as by looking around at someone who is using a certain type of body language then you can tell how they are feeling.
- Use of intonation this form of expression is used to grab attention of the audience it helps speakers to distinguish and speakers of different languages. Intonation helps the reader differentiate various types of sentences by the pitch of the voice and the intensity. People come to learn different intonation patterns but this is not always effective and reliable because they might have interpreted differently to what how the speaker may have wanted it to be said. Lip reading ‑Also known as speech-reading is a technique used to understand speech or a person talking. It can be interpreted by looking at the movement of lips tongue and face. This is another way of communication but it is not necessarily effective and reliable. The speaker needs to be clear with their face movements and the listener needs be relatively good at their lip reading skills. This can be used if the listener cannot directly hear what the speaker is saying but is in a distance not too far so that they can lip read and therefore communication will have taken place.
- Nodding: Nodding is a head movement that is another form of communication, by nodding it effectively means yes and is used often. It doesn’t need any verbal communication but is a form that people generally understand. The context of when you nod will also be different For example, a nod of the head between colleagues in a committee meeting may mean something very different to when the same action is used to acknowledge someone across a crowded room. It can be an effective form of communication because it doesn’t need any other form of communication such as body language, speaking or listening. Summarizing: Summarizing of what has been talked about will help the audience to get a good knowledge about the topic discussed. Being able to summarise is a good option as it will be said in much quicker time and the main points will be said. Paraphrasing To rewrite author’s answers in your own words. Often referring a text to greater details by explaining the text to the audience to get clarification. It helps to interrogate and get individuals ideas at deeper level. Paraphrasing the message communicated is capturing the essence of the facts and feelings expressed, and communicating your understanding back to the speaker.
- Closed Questions: Closed questions tend to seek only a one or two word answer (often simply 'yes' or 'no') and, in doing so, limit the scope of the response. There are two sides to whether this is an effective form of communication. It can be an effective form of communication as for example if an interviewer is in a rush and needs quick answers they can ask the interviewee some closed questions, closed questions are also used in many surveys . An example is, what is your favourite colour? Open Questions:Open questions broaden the scope for response since they demand further discussion and elaboration. This is a form of effective communication because it can give a detailed response and there will be an in-depth reply and it can give everything and answer all of the questioner’s queries. An example of an Open Question is a question such as “Why do you like the colour blue?Probing Questions:Asking probing questions is another strategy for finding out more detail. It's is asking your respondent for an example, to help you understand a statement they have made. Also they are used for additional information for clarification, "When do you need this report by, and do you want to see a draft before I give you my final version?", or to investigate whether there is proof for what has been said, "How do you know that the new database can't be used by the sales force?" Response Times:Response times is an effective way of knowing how the communication is being received onto the other end so a speaker talking to the receiver. If the length of time of the response time is long and slow then it can mean that the receiver is understanding what the speaker is saying. . However a quick response time can mean that the receiver is understanding what the speaker is saying and therefore can show that effective communication is taking place
- Language:Language and linguistic ability can act as a barrier to communication. Mainly if two people don’t speak the same language then it will be a problem and there won’t be effective communication. Both the speaker and receiver will not be able to talk and understand each other so might have to resort hand gestures or might use words that they think is appropriate which might not be to the other person and thus there won't be effective communication. Distraction:If there is a secondary movement/noise being done while the primary speaker is talking then it may lead to the listener having a breakdown in communication and therefore won’t be effective communication because the distraction can lead to the receiver not understanding/listening to what the primary communicator is saying/doing.Noise:If there is a noise making a sound over the primary communicator then it will lead to a breakdown in communication as it won’t be clear and is a distraction and therefore is a barrier to effective communication. Any sort of noise can attract the receiver into not focusing in what the speaker is saying and switch over to listen to the noise and see where the noise is coming from and when doing this the receiver would not be able to listen/watch the speaker is saying/doing and effective communication will not happen. Lack of concentration:Lack of concentration from the audience will hinder communication. It is important for the receivers to maintain their concentration level despite any distractions so that they can focus into what the speaker is saying/doing. The length of a conversation or communication is important the recipient can only take in so much information at a time and anything beyond that is counterproductive leading to a lack of concentration and ineffective communication.
- Language:To solve this issue and overcome this particular barrier of communication they can hire a translator to act as a medium as the translator will be able to listen and understand to the speaker and interpret to the receiver. This can therefore lead to effective communication as both people will be able to understand each other due to the translator.Distraction:To overcome this barrier, the speaker can try and find the problem of where/what the distraction and see if it can be stopped or take direct action and move to a different place where it will only be the speaker and receiver/s. Then effective communication can take place. Noise:So in a case the speaker to overcome this barrier can try and go reduce the noise if it isn't possible in stopping the noise altogether if that is not working they can move to a different place where it is less noisy. Lack of Concentration:.A main way to stop this barrier is for the speaker to involve the receiver making them have to listen to what they are saying.
- Emoticons:When used appropriately, they can enhance the written text and add visual and emotional value to the conversation. There are many different social media sites/devices that now allow you to use emoticons. Emoticons are either animations or simple pictures that show how you feel and when not face to face to someone you can show your emotions.Note taking:Note taking is very useful as it allows the receiver the opportunity to summarize and put into their words of a speech and can be used some other time in the future when the original speech won't be available Note taking is where a person takes ideas from what is happening or being said and then writing it down and hence making it notes. Report:A report is a very useful as it allows people who were not there at a particular day or event to look at the overview of what happened and get the idea of what did happen. A report summarizes an event and are used for different purposes but all have the same aim in showing the overview of what happened during an event.Letters:Letters are used everywhere and there are many different types of letters. Examples of different types of letters are Complaint Letter, Thank You letter, Application Letter, Formal business letter, informal letters, Birthday letter and many more. They all have different styles of writing which are used for it and is a good form of communication as two people can clearly talk to each other and give information and have a normal conversation and not have to go and meet face to faceEmail:Electronic mail (also known as email or e-mail) is one of the most commonly used services on the Internet, allowing people to send messages to one or more recipients. As with a traditional postal service, for your message to reach your recipient, all you need to know is their address. Its two main advantages over letters are the speed at which the email is sent (practically instantly) and the lower cost (included with the cost of an Internet connection)