1. MGT 315 :
CREATIVE AND CRITICAL THINKING
MISS NORULHUDA TAJUDDIN
AYUANIRA BT SAHRANI
HAZAMIMI AZIRA BT HASNURI
NOOR AMALINA BT MOHD SIRAT
ROSASPARINA BT ABDUL HALIM
(BM1115B)
HOW TO BE A GOOD LISTENER

2. HOW TO BE A GOOD
LISTENER
HOW TO BE A GOOD LISTENER

3. DEFINITION
A process of A skills , some people
receiving, inter can hear but do not
preting and listen and this can break
reacting to a down relationships
message , communication and
ends in wrong
interpretation.
Part of
communication, b
ut different from
hearing.
HOW TO BE A GOOD LISTENER

4. THE WAY
TO
BECOME
A GOOD
LISTENER
HOW TO BE A GOOD LISTENER

5. Stay tuned
Open minded Make eye contact
Don’t Interrupt Let Them Go First
Don’t Change The Don’t show
Subject boredom
HOW TO BE A GOOD LISTENER

6. Specify In Your Own Be present/
Words respond
Don’t overshadow Respond By Asking
intelligence Questions
Don’t pay too much Don’t focus too much
attention to the on the vocabulary ,
accessories and as long as you
clothing of the speaker understand
HOW TO BE A GOOD LISTENER

7. HOW TO BE A GOOD LISTENER

8. Patience Concentration
Characteristic of good
listener
Generosity /
Keep the
Willing to
secret
hear
HOW TO BE A GOOD LISTENER

9. ‘You do not listen with just your ears. You
listen with your eyes and with your sense
of touch. You listen with your mind, your
heart, your imagination’.
(Egan Gerard)
HOW TO BE A GOOD LISTENER

10. TIPS FOR EFFECTIVE LISTENING
DO’s Don’ts
 Be mentally prepared to listen  Not to pay undue emphasis
 Evaluate the speech not the
on vocabulary as you can use
speaker
the context to understand
the meaning
 Be unbiased to the speaker by  Not to pay too much
depersonalizing your feelings attention to the accessories
 Fight distractions by closing off and clothing of the speaker
sound sources  Not to prepare your
 Be open minded responses while the speaker
is speaking
 Ask questions to clarify and not  Avoid preconceptions and
to overshadow intelligence prejudices
 Paraphrase from time to time  Not to get distracted by
 Send appropriate non-verbal outside influences
signals time to time  Not to interrupt too often
 Not to show boredom
HOW TO BE A GOOD LISTENER

11. CONCLUSION
Remember, time is on your side!
Thoughts move about four times as fast as
speech. With Practice, while you are
listening you will also be able to think
about what you are hearing, really
understand it, and give feedback to the
speaker.
HOW TO BE A GOOD LISTENER

12. HOW TO BE A GOOD LISTENER