3. Payroll is neither primary source nor primary process HR to HRIM Government to Payroll System Manager to Employee HR/Finance/Employee/Manager to Employee
4. Bottom up approach on transformation is payroll initiative but can not entirely deliver sustainable bottom line impact. Corp HR Strategic Business HR HR/ Finance /Payroll Payroll Tactical Payroll
6. Search for more hard data Lack of implementation focus Lack of end to end ownership Implementation dip. Lack of operation focus Doesn’t Implementation How it works Political environment Fear of execution failure
7. Who is thecustomer? Microsoft Confidential 7 Voice we listen Puts bread on the table Leadership survey 10’s Ensures rules are not bent 10’s Audit Keep it running Operation review 50’s Ultimate user eCSAT 15000’s WHO
10. Take away Payroll is not a process but a symptom. What is “To be process” of today will become “As Is process” for tomorrow. Sustainability and ROI of payroll transformation depends of business adoptability to standardization