8. Education: Maximum Education of respondents from Servis was 16 Years and minimum was 0 years with an average education of 10.76 years. The range was 16 and STD deviation was 3.77186.
9.
10. Education: Maximum Education of respondents from Borjan was 16 Years and minimum was 8 years with an average education of 12.7000 years.STD deviation was 2.25198.
11.
12. There is need for improvement in the design and style of their shoes to attract more customers and to maintain the customer,s satisfaction.
13. Most of the customers were not satisfied with the Staff services of Servis, so they should improve their service quality.
26. Borjan shop, server gold plaza, Gujrat, Pakistan Questionnaire<br /> Questionnaire os Servis:<br /> Section – A<br />Name: ____________________ <br />Age: ______________________ in years,<br />Gender: Male Female <br />Marital Status: Married Unmarried<br />Residential Area Rural Urban <br />Education: ______________ in years, <br />Monthly Income________ in rupees,<br />Brand User______________ in years, <br /> <br /> <br /> <br /> Section – B<br /> You are required to tick only one option.<br />Sr. NoQuestionExcellentVery good GoodFairPoor1.How likely are you to recommend Servis to a friend or relative? Would you say the chances are …2.How likely are you to repurchase products and services from Servis? Would you say the chances are …3.How likely are you to move on another brand if better alternative is available? Would you say chances are …4.How would you rate the overall quality of your relationship with Servis, considering all of your experiences with them? Would you say it is …5.I believe Servis deserves my loyalty<br /> <br /> <br /> Section - C<br />On a scale of 1 to 5 where 1 represents quot;
Extremely dissatisfiedquot;
and 5 represents quot;
Extremely satisfiedquot;
. You are required to tick only one option<br />Sr. No.Question123451.How would you rate your level of satisfaction with Servis in regards to customer service?2.How would you rate your level of satisfaction with Servis in regards to price?3.How would you rate your level of satisfaction with Servis in regards to value?4.Over the past year, my loyalty to Servis has grown stronger5.Servis values people and relationships ahead of short-term goals6.How would you rate your satisfaction in regards quality of product of Servis?7.Servis is providing you the same quality for number of years8.If brand is providing you your personality match?9.Are you convenient with its outlets?10.Do you like the design and style of Servis?<br />Questionnaire of Borjan:<br /> Section – A<br />Name: ____________________ <br />Age: ______________________ in years,<br />Gender: Male Female <br />Marital Status: Married Unmarried<br />Residential Area Rural Urban <br />Education: ______________ in years, <br />Monthly Income________ in rupees,<br />Brand User______________ in years, <br /> <br /> <br /> <br /> Section – B<br /> You are required to tick only one option.<br />Sr. NoQuestionExcellentVery good GoodFairPoor1.How likely are you to recommend Borjan to a friend or relative? Would you say the chances are …2.How likely are you to repurchase products and services from Borjan? Would you say the chances are …3.How likely are you to move on another brand if better alternative is available? Would you say chances are …4.How would you rate the overall quality of your relationship with Borjan, considering all of your experiences with them? Would you say it is …5.I believe Borjan deserves my loyalty<br /> <br /> <br /> Section - C<br />On a scale of 1 to 5 where 1 represents quot;
Extremely dissatisfiedquot;
and 5 represents quot;
Extremely satisfiedquot;
. You are required to tick only one option<br />Sr. No.Question123451.How would you rate your level of satisfaction with Borjan in regards to customer service?2.How would you rate your level of satisfaction with Borjan in regards to price?3.How would you rate your level of satisfaction with Borjan in regards to value?4.Over the past year, my loyalty to Borjan has grown stronger5.Borjan values people and relationships ahead of short-term goals6.How would you rate your satisfaction in regards quality of product of Borjan?7.Borjan is providing you the same quality for number of years8.If brand is providing you your personality match?9.Are you convenient with its outlets?10.Do you like the design and style of Borjan?<br />