QM-037-Using DFSS tool

Paresh Naik December 3, 2004 STC India’s 6 th Annual Conference Using DFSS Tools for Better Technical Writing Processes and Deliverables www.vmoksha.com

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Background ,[object Object],[object Object],[object Object]

Thought Process Map ,[object Object],[object Object],[object Object]

Thought Process Map - Examples ? 1 1 1 1 1 1 2 2 2 2 2 2 3 3 3 Example Mind map Affinity Diagram ,[object Object],[object Object]

Thought Process Map - Usage ,[object Object],[object Object],[object Object],[object Object],[object Object]

Process Map ,[object Object],[object Object],[object Object]

Process Map - Usage As you see it The hidden factory ,[object Object],[object Object]

Process Map - Usage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Step 1 Step 2 Step n Inputs Output

Process Map - Usage ,[object Object],Receiving Site = Processing Site? Product Returned Book Product as Un-notified Return Book Product into Receipt Plant Book Product into Return Plant Redirect to Return Plant Yes No No Yes Create Notification CSR Activity ? Notified Return? Details acceptable? Start End Print Goods Receipt Note ? ? Exception Process Contact Customer Yes No Process step outside the software Manual decision Process step covered in this guide Process step not covered in this course Key Process H&S Documents SCR Activities System decision

SIPOC Requirements Requirements Measures Measures Suppliers Inputs Outputs Customers Input Boundary Output Boundary Process Measures S I P O C

SIPOC - How? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

SIPOC - Usage ,[object Object],[object Object],[object Object]

FMEA ,[object Object],[object Object],[object Object],[object Object],[object Object],3. Build Contingency and Corrective Action Plans 2. Assess Risks 1. Identify Failure Modes, Effects, Causes, and Controls

FMEA – How? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

FMEA - Usage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Relationship Matrices ,[object Object],[object Object],[object Object]

QFD - Interpreting Need with No Feature Unnecessary Feature Some relations Overlooked ? Strong Moderate Weak Customer need Product feature Relation:

Cause and Effect Matrix ,[object Object]

Relationship Matrices - Usage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Relationship Matrices - Examples

Scorecard ,[object Object],[object Object],[object Object],[object Object],[object Object],External Internal Subjective Objective Metrics

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key takeaways ,[object Object],[object Object],[object Object],[object Object],[object Object]

References ,[object Object],[object Object],[object Object]

QM-037-Using DFSS tool

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