The document discusses various technologies used in operations and service management. It describes how companies in various industries like manufacturing, banking, healthcare, and transportation utilize technologies like the internet, CAD/CAM, robotics, process control systems, ERP systems, and expert systems to improve operations and provide better customer service. Implementing new technologies can help gain competitive advantages but also requires strategic planning, significant resources, and organizational changes.

1. Operations Management Technology Management Chapter 13 OPM 533 13-

5. 3-D Object modeling OPM 533 13-

10. Virtual Reality Technology OPM 533 13-

14. Process-control software OPM 533 13-

16. Vision System OPM 533 13-

18. Types of Robots Prepared by: Shatina Saad @ FPP OPM 533 13-

23. Production Technology Flexible Manufacturing Systems (FMS) OPM 533 13-

25. Equipment Options and Utilization OPM 533 13-

26. Use of Information Technology at North American Manufacturing Plants OPM 533 13-

28. Technology in Services OPM 533 13- Service Industry Example Financial services Debit cards, electronic funds transfer, ATMs, Internet stock trading Education Electronic bulletin boards, on-line journals Utilities and government Automated one-man garbage trucks, optical mail sorters, scanners, flood warning systems Restaurants and foods Wireless orders from waiters to kitchen, robot butchering, transponders on cars to track drive-thru Communication Electronic publishing, interactive TV Hotels Electronic check-in/check-out, electronic key/lock systems Wholesale/retail trade Point-of-sale terminals, e-commerce, electronic communication between store and supplier, bar coded data

29. Technology in Services - Continued OPM 533 13- Service Industry Example Transportation Automatic toll booths, satellite-directed navigation systems, route planning, progress monitoring Health care On-line patient monitoring, on-line medical information systems, robotic surgery, expert system diagnosis assistance Airlines Ticket less travel, scheduling, Internet ticket sales, improved navigation and route planning

30. Technology in service OPM 533 13-

31. DSS, MIS and Transaction Processing in Operations Management OPM 533 13-

32. MIS and Transaction Processing in Operations Management OPM 533 13-

34. How an Expert Scheduling System Works OPM 533 13-

37. Example of an ERP Systems OPM 533 13-

38. MRP and ERP Information Flows, Integrated with Other Systems Prepared by: Shatina Saad @ FPP OPM 533 13-