This little illustration of a concept that is extremely hard for some people to understand, but once you get it. The world opens up for you

1. Emotional Bank Account
Dr. Stephen
R. Covey
Created By Sompong Yusoontorn

2. An Emotional Bank Account is a metaphor
that describes the amount of trust that's
been built up in a relationship.
It's the feeling of safeness
you have with another
human being!!!

3. There are 2 sides like
the financial bank account
+
Deposit
-
Withdrawal
The quality of relationship
is depended on which side
you have invested more!!!

4. If A make deposits into an Emotional Bank
Account with B through courtesy, kindness,
honesty, and keeping A's commitments to B,
He builds up
a Reserve
TRUST
INCREASE!!!

5. If A have a habit of showing discourtesy,
disrespect, overreacting, ignoring B,
becoming arbitrary, betraying
B's trust, threatening B,
A's Emotional Bank
Account is Overdrawn
TRUST
DECREASE!!!

6. It depends on what you choose
Reserve Or Overdrawn
"If only I had stopped to
think about it, I never would
have reacted that way!"
Be careful of what you do. If
you do things you later regret,
you will soon think…

7. There are so many ways to add your Reserve
into people’s emotional bank account, one
best way is not to add Withdrawal too soon.
I have a shortcut for you. That is…
NOT TO HURT
PEOPLE’S FEELING

8. It's possible to develop
a habit of learning to
Pause and Give
wiser responses

9. Covey said, “I have a friend who makes
a powerful proactive choice every day.
She always takes a minute to think
about the members of her family”
and what they are doing
inside the house

10. She says to herself, “My family is the
most enjoyable, the most pleasant,
the most important part of my life.
I'm going to go into my home…”
and feel and
communicate
my love for them

11. When she entered the house, she saw
her little son Brenton emptied a one -
and-a-half-gallon jug of water from the
fridge-most of it onto the kitchen floor.
Her initial reaction had been to yell
at him. Instead, she stopped
herself and said patiently,
Brenton, What were
you trying to do?

12. "I was trying to be
a helping man, Mom,"
I washed the dishes
for you.

13. She asked,
"Well, honey, why did you use
the water from the fridge?
"I couldn't
reach the water
from the sink."

14. She suggest,
“But how about this? What if you came
and got me and I helped you move
a chair in front of the kitchen sink
so you could do the work there?”
“Good Idea, mom”

15. No matter what the situation, there are
always things you can choose to do.
You can choose…
NOT TO HURT
PEOPLE’S FEELING

16. Covey promised to take Cynthia, her
young daughter, with him on a business
trip to San Francisco. Cynthia thought,
“I was dying with
anticipation!!!”
“I was so excited! After Dad's meetings, we planned
to go to Chinatown for dinner, see a movie, take a
ride on a trolley car, then go back to our hotel room
for hot fudge sundaes from room service.”

17. The day finally arrived. The hours dragged by as
I waited at the hotel. Finally, at 6:30 p.m., Dad
returned with a dear friend and influential business
acquaintance. My heart sank as this man said,
“I'm so delighted to have you here,
Stephen. Tonight, Lois and I would
like to take you to the wharf for a
seafood dinner, and then you must
see the view from our house.”

18. Gosh, Bill, I'd love to,
but this is a special time
with my daughter. We've
already got it planned
to the minute.
I will never forget the feeling
I had when Dad said,

19. We did absolutely everything we had
planned. I don't think any young girl
ever loved her father
as much as I loved
mine that night!!!

20. No matter what the situation, there are
always things you can choose to do.
You can choose…
NOT TO HURT
PEOPLE’S FEELING

21. Trust being re-built
and restored, and new
relationship will be born
Think of how you can restore trust in
the relationship. Make a commitment to
start making deposits that matter most
to that person, and do it. You can find…

22. It’s what keeps
relationship strong.
Enjoy the adventure!!!
Reach out to someone today with whom you
have a strained relationship. Make a deposit
in their Emotional Bank Account and commit
to continuing the deposits.

23. Thank You Very Much
Sompong Yusoontorn
"The most important thing
you’ll ever do is…
In the four walls
of your own home.