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SYSTEMATIC COLLECTION & FEEDBACK Questionnaires or Interviews PERFORMANCE PETER WARD DEFINES : THE SYSTEMATIC COLLECTION AND FEEDBACK OF PERFORMANCE DATA ON AN INDIVIDUAL OR A GROUP , DERIVED FROM A NUMBER OF THE STAKEHOLDERS IN THEIR PERFORMANCE. SELF PEERS CUSTOMERS TEAM MEMBERS BOSS STAFF INDIVIDUAL & GROUP STAKEHOLDERS

WHO DOES THE ASSESSMENT? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

USES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],USES

WHAT TYPE OF INFORMATION ARE PRODUCED? EXPECTED RESULTS UNEXPECTED RESULTS A C B D DEVELOPMENTAL AREAS DISCREPANCIES STRENGHTS HIDDEN STRENGHTS

TOOLS ,[object Object],[object Object],[object Object],[object Object]

ADVANTAGES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

DISADVANTAGES DISADVANTAGES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

MARUTI ADOPTS “360 DEGREE” APPRAISAL SYSTEM THE HINDU BUSINESS LINE ARTICLE S. MURLIDHAR : CHENNAI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

360 DEGREE IN MARUTI UDYOG LTD. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],COMPANIES USING 360 DEGREE

COMPANY PROFILE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Who they are…

What they do… ,[object Object],[object Object],[object Object]

WHY OPT FOR 360 DEGREE APPRAISAL?? SOMETIMES WE DON’T SEE OURSELVES AS CLEARLY AS OTHERS SEE US...

Questionnaire: Dimension - CUSTOMER ORIENTATION Q1 Creates a compelling customer focused vision to position the organization as the foremost choice of customers. Q2 Creates an environment that motivates and energizes his/her team to single-mindedly pursue customer satisfaction. Q3 Continuously updates self on the customers' business needs and organizational dynamics. Q4 Creates a culture of actively seeking, acting and ensuring closure on customer feedback. Q5 Overall .

THEIR CLIENTELE… TODAY THEIR 360 DEGREE CLIENTELE RANGES FROM SMALL & MID-SIZED COMPANIES TO LARGE MULTINATIONAL CORPORATIONS IN ALMOST ALL SECTORS… LS HAS WORKED WITH CLIENTS WHOSE BUSINESSES ARE AS DIVERSE AS DIVERSE AS SOFTWARE UNITS, BPOs, HARDWARE MANUFACTURES, BIOMEDICAL UNITS, CONSUMER CARE FIRMS, FMCG, ETC. MAJOR CLIENTS… WeP Peripherals Hexaware Technologies

360° FEEDBACK ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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……… ..?? THANK YOU!!!! PRESENTED BY: GUNJAN KANWAR

360 Degree Feedback

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