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Enterprise Business Intelligence from ERP Systems  Dave Guevara IdealCMS [email_address] www.idealcms.com
You Will Learn Objectives ,[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Challenges in Providing Enterprise Information that People want to Use Lot’s of busy reports and “so what” data No clear visibility of cause & effect Where is the business value? Need it sooner than later Transactions data from ERP isn’t enough
Business Impact ,[object Object],[object Object],[object Object],[object Object],“ IT Portfolio Management”, Bryan Maizilish, Robert Handler © 2005 Business Impact
The “What” and “How” Dilemma Iteration How Should You Do It? Bridge the   “ What ”   to the   “ How ”   with Business Value Alignment Delivering Maximum Value Technical Requirements Decomposition Delivery Project Development Test &  Validation Test Requirements Development Cost Justification Resource Planning Project Objectives Ideas Prioritization Prioritization Competitive Strength / Market attractiveness Business Objectives What Should We Do? Business Value Roadmap Business Milestone Roadmap Cost Justification Resource Planning Prioritization Business Milestone Roadmap Project Objectives Ideas Prioritization Project A Business Milestone Roadmap Cost Justification Resource Planning Prioritization Business Milestone Roadmap Project Objectives Ideas Prioritization Project B Business Milestone Roadmap Cost Justification Resource Planning Prioritization Business Value Roadmap Project Objectives Ideas Prioritization Project C
Business Value Milestones Connect Your Value to Project Milestones Business Value Milestone Resource & Asset Allocation Budgets (Opexp, Capex) & Cash Flow Scope, Change, and Cost Control Opportunity Management Time  Sequencing Capability Development Resource Planning Risk Assessment & Management Business Impact & Performance Goals Functions & Features
Example of Actionable Metrics
MDM: Master Data Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1 st  Step in Designing Software Solution for MDM ,[object Object],[object Object],[object Object],[object Object]
Business Value Driven Design of Enterprise Information Only 5 ways to impact business value Use market or service driven (not vendor) approach 4 levels of data abstraction Business context comes from metadata
Ways to Impact Business Value ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Investors’ View River of Cash™ Flowing through Your Business River of Cash™ is a trademark of IdealCMS Cash Flow: Financial Context for Decisions IT & Product Financing (FCF) Investors & Debtors Investment Loans & Leasing Returns to Inve s tors Returns to D e btors Investing (ICF) IT Systems & Projects Fixed Assets & Investments Operating Expenses Paid Collected Sales Operating (OCF) Revenue & Costs Processes & People Project Pipeline Increase Business Value from IT is from: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Your Company’s River of Cash™ Your Company Collections [direct, channels…] (OCF in) Labor Operating Expenses (OpExp) Paid Non-Labor Operating Expenses Paid Draws from LOC (FCF in) Debt Repayment (FCF out) Bank Fixed Assets, PP&E (ICF out) Direct Cost of Goods/Sales Paid Shareholders Unusual & Spec Project Expenses Paid Dividends (FCF out) Paid In Capital (FCF in)
Align Sales to Customers’ Pain MARKETS CUSTOMERS “ Must Have” Service &/or Products “ Pain” Based Value Proposition VALIDATE ,  VALIDATE ,  VALIDATE ,[object Object],[object Object],[object Object],[object Object],[object Object],Your Company Collected Sales
4 Levels of Data to Information Abstraction Decision Level Strategic Management Task, Event Problem Solving Task Data Abstraction KPI, Goals, Goodness Actionable Metrics Business Context & Sequence of Transactions Transaction Type of Information Performance, Financial,  Economic Economic, Financial,  Operational Operational, Financial Operational, Financial
Customer Order Example in Context of MDM ,[object Object]
Business Value Exercise ,[object Object],[object Object],[object Object],[object Object]
Lessons Learned on Designing Business Value Driven BI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Metrics, Strategic & Business Alignment Start with the end-in-mind IT Portfolio Management provides guidance Focus on metrics not reports Lead the alignment discussion, don’t wait
Business Alignment of Enterprise Info “ IT Portfolio Management”, Bryan Maizilish, Robert Handler © 2005 IT Portfolio Management Enterprise Strategic Intent Enterprise Business Objectives Business Unit Objectives/Requirements IT Plan (IT Policies, Principles, Road Map, etc.) What are the Key Performance Indicators? What belongs in the Performance Scorecard? What are the Critical Success Factors? Customer Requirements Enterprise Architecture Business Intelligence Competitive Intelligence What selection criteria will be used to filter the Portfolio?
Portfolio Management Processes Simplify Business Alignment Into Data Architecture Strategies Risk Management Methodologies  (eg SOA, MDM, CDI) Design Processes Enterprise Architecture Business Value Governance Initiatives Portfolio Management Technologies Visibility Projects Architectures Roadmaps Architecture Blueprints Investments Budgets Best Practices
Line-of-Sight Across Levels of  Decision Making Decisions Revenue & Profit Results Desired Outcomes Investors Board of Directors Executive Team Management Teams & Key Employees Work Groups & Customers Vendors & Subcontractors Supply Chains Distribution Channels Stakeholders Line of Sight Needs Goals
Alignment For Actionable Metrics Organization  Structure Actionable Metrics Operations Model Economic Model Operations Metrics Financial Metrics
Metric Alignment Exercise ,[object Object],[object Object],[object Object]
Lessons Learned on Alignment ,[object Object],[object Object],[object Object]
Using CDI Enables Enterprise Business Intelligence from ERP and Non-ERP Sources Timeliness and time frames Cross-correlation of data into decisioning context Business context to provide meaning Goals to provide measures of goodness
Timeliness of Visibility in BI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Overstock.com EDW/BI Architecture ,[object Object],[object Object]
TDWI MDM Study Mid-2006 of MDM Business Entities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],% of 741 respondents that identified Business Entity as important in MDM. TDWI Study “Master Data Management: Consensus-Driven Data Definitions for Cross-Application Consistency”  by Philip Russom  Oct 2006
Relating Financial Data to Operational Data Debit Credit Account Type AR AP Inv Assets Liab Equity Account 1100 1200 2000 2500 … Report Metric Sales by Division Depreciation Account Inversion +1 -1 Chart of Accounts 1100 1200 2000 2500 … Credit Inversion +1 +1 Filter Attributes xxx  yyy  zzz xxx  yyy  zzz
SOA Example of Data Sourcing Issues for EBI ,[object Object],[object Object],[object Object]
Lessons Learned on CDI enabling EBI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ Side View” Data for EA, SOX and SLA Side View data is about the systems, processes and performance SOX compliance data may provide visibility onto candidates for process improvement Correlating system/app monitoring data with transaction loads may highlight cause & effect
“ Side View” into Enterprise Data Sources ,[object Object]
Relating SOX Audit Structure to Financial & Operational Data Revenue/AR SOX Compliance Cash Cycles Procurement/AP Inventory/ Goods Fixed Assets/ PP&E Treasury/ Financing Operating Cash Flow & Earnings Financing Cash Flow Investing Cash Flow
Work Function View can Identify High Value Data for Side View ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Control Input Consumables Output Uncontrollables  & Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Time through work function
Lessons Learned on Side View Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lessons Learned on Buy-in ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wrap-up Session Q&A General Lessons Learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References & Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Enterprise Business Intelligence From Erp Systems V3

  • 1. Enterprise Business Intelligence from ERP Systems Dave Guevara IdealCMS [email_address] www.idealcms.com
  • 2.
  • 3.
  • 4. Challenges in Providing Enterprise Information that People want to Use Lot’s of busy reports and “so what” data No clear visibility of cause & effect Where is the business value? Need it sooner than later Transactions data from ERP isn’t enough
  • 5.
  • 6. The “What” and “How” Dilemma Iteration How Should You Do It? Bridge the “ What ” to the “ How ” with Business Value Alignment Delivering Maximum Value Technical Requirements Decomposition Delivery Project Development Test & Validation Test Requirements Development Cost Justification Resource Planning Project Objectives Ideas Prioritization Prioritization Competitive Strength / Market attractiveness Business Objectives What Should We Do? Business Value Roadmap Business Milestone Roadmap Cost Justification Resource Planning Prioritization Business Milestone Roadmap Project Objectives Ideas Prioritization Project A Business Milestone Roadmap Cost Justification Resource Planning Prioritization Business Milestone Roadmap Project Objectives Ideas Prioritization Project B Business Milestone Roadmap Cost Justification Resource Planning Prioritization Business Value Roadmap Project Objectives Ideas Prioritization Project C
  • 7. Business Value Milestones Connect Your Value to Project Milestones Business Value Milestone Resource & Asset Allocation Budgets (Opexp, Capex) & Cash Flow Scope, Change, and Cost Control Opportunity Management Time Sequencing Capability Development Resource Planning Risk Assessment & Management Business Impact & Performance Goals Functions & Features
  • 9.
  • 10.
  • 11. Business Value Driven Design of Enterprise Information Only 5 ways to impact business value Use market or service driven (not vendor) approach 4 levels of data abstraction Business context comes from metadata
  • 12.
  • 13.
  • 14. Your Company’s River of Cash™ Your Company Collections [direct, channels…] (OCF in) Labor Operating Expenses (OpExp) Paid Non-Labor Operating Expenses Paid Draws from LOC (FCF in) Debt Repayment (FCF out) Bank Fixed Assets, PP&E (ICF out) Direct Cost of Goods/Sales Paid Shareholders Unusual & Spec Project Expenses Paid Dividends (FCF out) Paid In Capital (FCF in)
  • 15.
  • 16. 4 Levels of Data to Information Abstraction Decision Level Strategic Management Task, Event Problem Solving Task Data Abstraction KPI, Goals, Goodness Actionable Metrics Business Context & Sequence of Transactions Transaction Type of Information Performance, Financial, Economic Economic, Financial, Operational Operational, Financial Operational, Financial
  • 17.
  • 18.
  • 19.
  • 20. Metrics, Strategic & Business Alignment Start with the end-in-mind IT Portfolio Management provides guidance Focus on metrics not reports Lead the alignment discussion, don’t wait
  • 21. Business Alignment of Enterprise Info “ IT Portfolio Management”, Bryan Maizilish, Robert Handler © 2005 IT Portfolio Management Enterprise Strategic Intent Enterprise Business Objectives Business Unit Objectives/Requirements IT Plan (IT Policies, Principles, Road Map, etc.) What are the Key Performance Indicators? What belongs in the Performance Scorecard? What are the Critical Success Factors? Customer Requirements Enterprise Architecture Business Intelligence Competitive Intelligence What selection criteria will be used to filter the Portfolio?
  • 22. Portfolio Management Processes Simplify Business Alignment Into Data Architecture Strategies Risk Management Methodologies (eg SOA, MDM, CDI) Design Processes Enterprise Architecture Business Value Governance Initiatives Portfolio Management Technologies Visibility Projects Architectures Roadmaps Architecture Blueprints Investments Budgets Best Practices
  • 23. Line-of-Sight Across Levels of Decision Making Decisions Revenue & Profit Results Desired Outcomes Investors Board of Directors Executive Team Management Teams & Key Employees Work Groups & Customers Vendors & Subcontractors Supply Chains Distribution Channels Stakeholders Line of Sight Needs Goals
  • 24. Alignment For Actionable Metrics Organization Structure Actionable Metrics Operations Model Economic Model Operations Metrics Financial Metrics
  • 25.
  • 26.
  • 27. Using CDI Enables Enterprise Business Intelligence from ERP and Non-ERP Sources Timeliness and time frames Cross-correlation of data into decisioning context Business context to provide meaning Goals to provide measures of goodness
  • 28.
  • 29.
  • 30.
  • 31. Relating Financial Data to Operational Data Debit Credit Account Type AR AP Inv Assets Liab Equity Account 1100 1200 2000 2500 … Report Metric Sales by Division Depreciation Account Inversion +1 -1 Chart of Accounts 1100 1200 2000 2500 … Credit Inversion +1 +1 Filter Attributes xxx yyy zzz xxx yyy zzz
  • 32.
  • 33.
  • 34. “ Side View” Data for EA, SOX and SLA Side View data is about the systems, processes and performance SOX compliance data may provide visibility onto candidates for process improvement Correlating system/app monitoring data with transaction loads may highlight cause & effect
  • 35.
  • 36. Relating SOX Audit Structure to Financial & Operational Data Revenue/AR SOX Compliance Cash Cycles Procurement/AP Inventory/ Goods Fixed Assets/ PP&E Treasury/ Financing Operating Cash Flow & Earnings Financing Cash Flow Investing Cash Flow
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.

Hinweis der Redaktion

  1. Prerequisites: Have business units or executives bugging you to get better visibility of their enterprise information. Have been frustrated by weaving together data from different ERP modules, then having to integrate that data to non-ERP systems and present interactive, “actionable” scoreboards, dashboards and reports. IdealCMS are Enterprise Business Architects who over the last 6 years have developed practical methods and automation that integrates 5 enterprise disciplines: Enterprise Architecture, Project Portfolio Management, Performance Management, ROI Analysis and Change Adoption. Mr. Guevara developed the strategic, business and metrics alignment processes from over 25 years of best practices from the greatest leaders and writers in business and technology.