1. Knowing Organizations Richard McDermott McDermott Consulting [email_address] 303-545-6030 Thanks to Anders Hemre, Ericsson Research Canada, for contributing to the thinking for this presentation.

5. Productivity " The most important contribution management needs to make in the 21st century is to increase the productivity of knowledge work and the knowledge worker." - Peter Drucker, 1959

11. Evolution of Communities of Practice "Great civilizations, like great cities, share a common feature. Evolving within them , and critical to their growth and refinement, are distinctive informal public gathering places.” - Ray Oldenberg

14. Critical Success Factors To survive the pull of organizational demands, communities need structure and support.