1. GovLoop Survey Results Report 2011
SAP Survey: How Mobile is Your Agency?
SAP recently partnered with GovLoop to investigate how mobile government currently is.
GovLoop is the largest social network for members of the government community with over 45,000 members. A
survey was distributed on GovLoop from June 16, 2011 through July 1, 2011. We wanted to share the end results
and conclusions from the survey.
1) Which emerging applications of mobile technologies do you believe will have the most positive impact on
your organization in the next year?
39 percent of respondents said that the untethered workforce will have the most positive impact on their
agency or organization. Of these respondents, less than half believe that app stores and location aware
services (GPS for example) will have a large impact.
Untethered workforce
2%
7% I don't know
8%
39%
14% App Stores
Mobile to machine technologies
14%
16% Location aware services
Mobile money, wallets and
payments
Health monitoring and sensoring
2. Which of the following, would you say, best describes your organization?
According to survey results, agencies are involved in a wide variety of stages of mobilization. 19 percent of
respondents are currently using mobile applications, while 25 percent of respondents are currently in the
process of researching mobility. 19 percent are not considering mobility at this time.
6% Researching mobility
12% 25%
Currently using applications
19%
Not considering mobility at this time
19%
Pilot testing one or more mobile
19% applications
Implementing application
Evaluating different mobile applications
and vendors
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2. GovLoop Survey Results Report 2011
3. What Smartphone platforms are supported within your organization? (Check all that apply)
Organizations are supporting multiple smartphone technology platforms. Results show that the Blackberry OS
platform is the most popular among organizations. The Android and iPhone platforms are equally supported
among respondents.
70% 62%
60%
50% 43% 43%
40%
30% 25%
20%
6% 6%
10%
0%
Blackberry Android iPhone Windows None Unsure
OS Mobile
4. Please describe your organization’s smartphone policy.
The vast majority of respondents reported that their organization/agency is completely liable for their mobile
device and plan. The organization pays all costs for the device and ongoing monthly costs. Results find that
most agencies either implement reimbursement policies for their employees, or are in the process of
researching stipends that pay a portion of mobility cost.
Completely organization/agency liable (i.e. organization pays all costs for the device and
57%
ongoing monthly costs)
Personally liable - Employee buys device and company only provides a fixed monthly
13%
reimbursement/stipend
agency liable for upper mgmt (and possibly field investigators); completely personally
6%
liable for any other employees who want one
Completely personally liable (no organizational support) 6%
I don't know 6%
Personally liable - Employee buys device and expenses device and monthly charge 6%
Researching stipends that would pay a portion of the cost. 6%
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3. GovLoop Survey Results Report 2011
5. During the next 12 months, how many new mobile applications do you expect your organization to
implement?
58 percent of respondents said that their organizations are planning to implement anywhere between one and
four new mobile applications into their mobilization strategy.
58%
60%
50%
40%
30%
22%
20%
11%
8%
10%
1%
0%
1-4 0 I don't know 5-19 20+
6. If your organization is currently using mobile applications, please select the benefits your organization
realized. (Check all that apply)
Agencies are finding many benefits of being mobile. While 44 percent are currently not using mobile
applications, there are 37 percent of respondents found that mobility is enhancing the real time
communication with internal stakeholders and 31 percent reported that mobility has enhanced the ability to
provide services to constituents.
Currently not using mobile applications
12% Real Time Communication with Internal
19% 44%
Stakeholders
19% Enhanced Constituent Services
Budget/cost Savings
19% 37%
Faster Decision Making
31%
Increased Productivity
Reduced Clerical Data Entry Cost
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4. GovLoop Survey Results Report 2011
7. Which areas concern you most about mobility? (Check all that apply)
Survey results have found that there are many concerns facing agencies and organizations in regard to
mobility. The majority of concerns deal with security, the time it takes to implement mobility, and privacy issues.
The cost of implementing a mobile framework as well as the cost of labor also has an effect.
55%
60%
42% 42%
40% 31%
27% 26%
22%
20% 8% 8%
1% 1% 1% 1%
0%
8. Please select which description fits your organization best:
Respondents of this report represent a wide spectrum of organizations and agencies. Those who represent an
organization other than those listed included members of IT departments, health organizations, local
government, environmental agencies, and non-profit organizations.
Social services, public administration
21%
28%
General citizen services
Transportation or public transit related
6% 18%
Public safety
6%
7% 8% Education or student related
Tax and revenue
Other
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5. GovLoop Survey Results Report 2011
9. The following is a list of mobility features. Which 3 will be most important to your organization in the next year?
(Select up to 3).
More than half of respondents stated that their organizations hope to reduce costs through mobility in the next
year. In addition to this, organizations wish to utilize mobility to improve communication both inside and outside
the organization itself.
Improving contact with suppliers 5%
Improving transactional side of the business 17%
Creating new services and business model opportunities 21%
Improving flexibility/working conditions 40%
Improving contact within your organization 40%
Capturing and linking digital content to business processes 40%
Improving contact with constituents 45%
Reducing costs 55%
0% 10% 20% 30% 40% 50% 60%
10. How are mobile purchasing decisions made in your organization? (Check all that apply)
50%
44%
50%
40% 31%
30%
20%
6% 6% 6%
10%
0%
Agency Level IT Department Department By Line of I Don't Know Not Applicable
Manager Business (IT,
Finance,
Purchasing, etc)
Conclusion
Having a mobility strategy is essential to an organization’s success, but organizations and agencies need to be
able to enhance their mobility without hindering their productivity and security.
It is clear that mobility has enhanced the productivity and success of government agencies. In a time of
budget cuts, organizations that choose to become more mobile are seeing positive results.
Survey Partners
GovLoop is the premier online community connecting more than 45,000 government innovators. The
community is a dedicated space for people in and around government to connect with peers, collaborate on
projects and catapult their careers.
SAP is the world’s leading provider of business software offering applications and services that enable
companies of all sizes and in more than 26 industries to become best-run businesses. SAP is a proud partner of
GovLoop.
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