11. ‘ Our Future Ready business renewal program involves adapting
our products and services, in fact our whole business model, in
response to this trend.
Australia Post is finding opportunities to better connect people,
in both the physical and the digital world.
’
Australia Post Managing Director & CEO, Ahmed Fahour
Australia Post Annual Report 2012.
#ATSYD
39. Use online to boost your offline brand
Use physical assets to drive brand online
Create digital versions of physical products
Turn digital goods into physical objects
Meet digital demand with physical solutions
#ATSYD
CURATE RATHER THAN CREATE & BE IN CONSUMER ENVIRONMENTS 20% UPLIFT$400 FOR NOTHING
DRIVING PHYSICAL PARCELS & PRODUCTS THROUGH ONLINE CAMPAIGNSFROM 14,000 FANS TO 140,000 FANS IN JUST OVER A YEAR.
COMPETE IN SEARCH RANKINGS BY USING 4,000 POST OFFICES. LOCAL SEO PAGES FOR EVERY OUTLET
2,545 CHECK-INS JUST SINCE DECEMBER 2012.QUESTION NOW HOW DO WE USE DWELL TIME / QUE TIME IN STORE?
AND HOW DO WE USE THE DATA TO INFORM STRATEGIC DECISION MAKING
SOFT LAUNCH USING OWNED MEDIA. DOWNLOADED 5,000 TIMES IN JUST TWO MONTHS2012 MOBILE AWARDS WINNER IN UTILITY CATEGORY
STRATEGIC PROBLEM: THE MOVE AWAY FROM PAPER BILLING. SOLUTION: A DIGITAL MAILBOX FOR HOUSEHOLDS TO MANAGE ELECTRONIC BILLS, DOCUMENTS AND RECORDS. FULL LAUNCH THIS YEAR
STRATEGIC CHALLENGE: HOW DO YOU DRIVE THE USE OF MAIL SERVICES USING DIGITAL SOLUTION: TURN DIGITAL ASSETS IN TOO ITEMS PEOPLE WOULD LOVE TO SENDPERSONALISED STAMPS ALLOWS ANYONE TO CREATE THEIR OWN STAMPS.
PARCEL VOLUMES INCREASED BY AROUND 20% LAST YEAR BECAUSE OF ECOMMERCE BOOM. IN RESPONSE: ‘MY DELIVERIES’ FOR CONSUMER / ‘DELIVERY CHOICES’ ONLINE RETAIL.
100 EXTENDED HOURS LOCATIONS ACROSS AUSTRALIA AND ACCESS PARCEL LOCKERS 24 HOURS A DAY, 7 DAYS A WEEK.DIGITALLY FULLFILLED: CUSTOMERS RECEIVING EMAIL AND SMS NOTIFICATIONS WHEN THEIR PARCEL ARRIVES.
THE FIVE STRATEGIES ARE TAKE AWAYS FOR YOU FROM TODAY ASK YOURSELF THE FOLLOWING QUESTIONS WHEN YOU ARE BACK IN THE OFFICE.