2. The more people you send an email to, the less
likely any single person will respond to it, much
less perform any action that you requested.
3. 2. Keep messages brief and
to the point
The longer it is, the less likely
that the person will act on what
you have sent or respond to it.
4. 3. Don’t discuss multiple
subjects in a single
message
Chose your subject heading carefully making it
as informative as possible. This makes it easy
when searching subject lines to find a particular
email
5. 4. Reply in a timely manner
Read it – If it takes less than 2 minutes to reply =
reply immediately
9. 8. Don’t reply in anger
If it makes you feel better, go ahead and write
the message, then delete it.
10. 9. Don’t overuse
“reply to all.”
Your default response should be to reply only to
the sender. Before you reply to everyone, make
sure that everyone needs to know.
11. 10. Don’t forward chain
letters
If in doubt, check it out at www.snopes.com
12. 11. Don’t “copy up” as a
means of coercion
If someone is not responding to your e-mails, try
a different communications strategy – pick up
the phone
13. 12. Don’t overuse the “high
priority” flag or the subject
line: “URGENT!!!”
If you use it for every message, you will simply
be ignored.
19. 18. Re-read your e-mail
before you send it
1) Read it out loud
2) Ask a heart-language reader to check it first
20. 19. Don't assume that email
is always the best way to
respond
Sometimes a personal visit
is the only option
21. 20. Don’t waste hours
composing “perfect” emails
Practice the “Rule of 3”
1. email
2. response
3. response to response
4. phone, skype, feet!
22. “Though I have much to
write to you, I would rather
not use paper and ink.
Instead I hope to come to
you and talk face to face,
so that our joy may be
complete.” 2 John v. 12
