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Current trends in the Russian
mobile market




Marc Sommer
MTS, Director for Products & Innovation

15th April 2012
Local app store with local applications is main
                                                      success factors in Russia
    Shares of players on Russian apps market, mln.                                                           Key success factors for MNO
    USD                                                                                                      in Russia

                            04/10/12                                                                            Leading position in the market
                                                                                                                 Quickly creation of App store with large
        04/10/12                                                                                                 number of applications and largest
                                 04/10/12
        04/10/12                                   MTS revenue breakdown                                         base of App store clients on the market
                               04/10/12
        04/10/12                                                                                                         promotion among subscribers
                                                                    04/10/12
        04/10/12               04/10/12                                                 Branded                          promotion among developers
                                (28%*)                                                  apps
        04/10/12                                                                                                Operator billing
                                                                     04/10/12           strategic
        04/10/12                                                                        goal                    Local content and applications
        04/10/12                                                                                                Sales intelligence of shop
                               04/10/12
                                (33%*)
          04/10/12                                                                                              Ability to push apps to the base
             04/10/12
                                                                                                                Smart pricing**
             04/10/12                               04/10/12
              (30%*)                                                                                             Large number of free applications,
                                                     04/10/12        04/10/12                                    income due to traffic and advertising
             04/10/12
                               04/10/12
              (34%*)
                                (40%*)                                                                          Collaboration with providers of the
                                                     04/10/12                          04/10/12                  most popular services (social
             04/10/12
              (36%*)                                                                   04/10/12*                 networks, search and LBS services)
                                                                                                                Brand of outsource applications
              04/1              04/1                    04/1           04/1                                      «MTS verified app» label for the best
              0/12              0/12                    0/12           0/12                                      applications

                                                             * Market shares are shown only for Big3 players
Source: AC&M, J'son & Partners Consulting                    ** Forecast that share from advertising will grow from 5% in 2009 to 25% in 2013; number of free
                                                                 applications will grow from 79% to 87%
  _________________________________
  (Please stamp Confidence)                                  *** Carrier billing                                                                                2
  Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
Smartphones penetration growth stimulates interest
                                                    in applications and growth of consumer traffic

Smartphone penetration in Russia, mln.


Fact                            Forecast


                                                                                04/10/12
                                                                                              Growth of smartphones
                                                                                               penetration will lead to
                                                                 04/10/12
                                                                                               new opportunities for
                                                                        Texte
                                                                                               MNOs, e.g. increase of
                                               04/10/12
                                                                                04/10/12       application usage due to
                     04/10/12                                    04/10/12                      snowball effect
                                               04/10/12
04/10/12



2010                   2011                    2012              2013           2014




           04/10/12
           04/10/12

_________________________________
(Please stamp Confidence)                                                                                                 3
Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
Average speed of the network evolution and
                                                    influence on applications usage
Average speed of the network evolution in Russia
                                                                                                               up to 100 Mbit/s
                                                                                               3,14 Mbit/s
                                                                             256 kbit/s
                                                                                                                    LTE
                                                          128 kbit/s                           HSDPA
                                                                              UMTS                                  2014
                                   40-60 kbit/s
                                                            EDGE                                  2009          Launch of LTE in
                                                                                 2008                            2012 in Russia
               9,6-14,4 kbit/s          GPRS
                                                                 2005

                      CSD                2001
                                                                        Aggressive MTS Internet Traffic forecast, mln.Tb.
                        1994
                                                                  04/10/12


                                                                  04/10/12


                                                                  04/10/12


                                                                  04/10/12


                                                                  04/10/12
                                                                          2011          2012       2013      2014      2015
_________________________________
(Please stamp Confidence)                                                                                                          4
Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
Segmentation of customer base allows targeted
                                                    marketing of product and services



                                                                       Status
                                                                  Tariff plan
                                                                  ARPU

                                      Social-                                               Calls
                                   demographic                                      Call behavior
                                    Age                                            Roaming (countries)
                                    Gender
                                                                   Criterions
                                                                       of
                                                                 segmentation
                                                                                         Devices
                                     Geografic
                                                                                      Type
                                    Macroregion
                                                                                      Vendor
                                    Region
                                                                                      Model
                                                                  Other services
                                                                  Internet
                                                                  Content
                                                                  etc.



_________________________________
(Please stamp Confidence)                                                                                  5
Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
App Store, Opera Mini and customized handsets
                                                    are the main channels for MTS branded apps
                                                    distribution at 2011

                       Shop windows and                          MTS toolbar      (new)    Shop windows and
                        channels of sale                                                    channels of sale

                            WEB Apps Portal                             2,5 mln            Branded Opera Mini

                                   6,7 mln                                                        1,5 mln




                       Personal cabinet (new)
                                                                        MTS                   CRM programs
                                                                      branded
                                   2,5 mln                              apps                     10,2 mln




                             Customization                                                App stores (OVI, Apple)


                               0,8 mln early                                                      2,7 mln


         XX mln           – Target potential customer base reach by the end of 2011
_________________________________
(Please stamp Confidence)                                                                                           6
Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
WEB catalogue of MTS applications creates cross-
                                                    sell opportunities
WEB catalogue of MTS applications on MTS site                                             Comments

                                                                 PDA catalogue of MTS        Promo site MTS with
                                                                 applications in mobile       mobile application as part
                                                                        internet              of site MTS
                                                                                             Automatic recognizing
                                                                                              the model of subscriber's
                                                                                              phone and recommend
                                                                                              suitable applications
                                                                                             Promo site presented in
                                                                                              WEB and mobile Internet
                                                                                             MTS recommendations
                                                                                              works for partner
                                                                                              program applications




                            ?        ?         ?



_________________________________
(Please stamp Confidence)                                                                                           7
Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
MTS Toolbar represents a new communication
                                                    channel to subscribers
                                                                              Comments

                                                                                 Toolbar is the new canal
                                                                                  to provide operator and
                                                                                  content services to
                                                                                  subscribers
                                                                                 Deep integration to the
                                                                                  Personal cabinet, self-
                                                                                  care services of MTS,
                                                                                  search and social
                                                                                  networks
                                                                                 Advertising of partner
                                                                                  services like Omlet,
                                                                                  applications
                                                                                 Toolbar will be activated
                                                                                  on all type of users on
                                                                                  iPhone and Android
                                                                                  devices




_________________________________
(Please stamp Confidence)                                                                                 8
Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
Branded Opera Mini highlights MTS identity and
                                                    creates additional touchpoint
                                                                                Comments

                                                                                  MTS logo on the splash
                                                                                   screen and 2 toolbar links
                                                                                   to MTS services
                                                                                  3 speed dial links to MTS
                                                                                   services
                                                                                  Billing integration
                                                                                   (MSISDN-forwarding)
                                                                                  Zero/premium rating
                                                                                   support
                                                                                  Yandex search
                                                                                  Games and applications
                                                                                   could be promoted on
                                                                                   pulse.mts.ru portal or
                                                                                   toolbar games




_________________________________
(Please stamp Confidence)                                                                                  9
Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
CRM programs exist to strengthen customer
                                                    relationship and promote services
                                                                               Comments

                                                                                 Segmentation is the first
                                                                                  step of promotion for
                                                                                  applications and other
                                                                                  content services based on
                                                                                  devices and data usage
                                                                                 Text of promotion should be
                                                                                  always clear for
                                                                                  subscribers – this helps for
                                                                                  good response
                                                                                 A lot of sms do not help to
                                                                                  have good responses, only
                                                                                  segmentation and texts




_________________________________
(Please stamp Confidence)                                                                                10
Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
Branded MTS store was launched in March 2011

                                                                              Comments

                                                                                MTS have the same
                                                                                 AppShop as Vodafone
                                                                                Application can be
                                                                                 published on all 9 countries
                                                                                AppShop works only on
                                                                                 Android devices
                                                                                MTS think not only about
                                                                                 own AppStore, but about
                                                                                 partnership with other
                                                                                 AppStores like the
                                                                                 operators




_________________________________
(Please stamp Confidence)                                                                                11
Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
In 2012 MTS plans to customize 1-1,5 mln. devices

                                                                                  Comments

                                                                                 MTS plans customize more
                                                                                  than 1,5 mln. devices at
                                                                                  2012
                                                                                 Android devices are the
                                                                                  biggest part of
                                                                                  customizations plans
                                                                                 MTS have own updater to
                                                                                  auto embedded right
                                                                                  application on devise
                                                                                 Partner program
                                                                                  applications can be
                                                                                  presented at updater on
                                                                                  customized devices




_________________________________
(Please stamp Confidence)                                                                              12
Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
Personal cabinet will be integrated in social
                                                    networks
                                                                                     Comments

                                                                                    Common API for ANY 3rd
                                                                                    party services, which
                                                                                    provides:
                                                                                     Authorization, using
                                                                                      WebSSO
                                                                                     Charging, using Easy
                                                                                      payment and other
                                                                                      mechanics
                                                                                     Access to extended CRM
                                                                                      information
                                                                                     Secured customer
                                                                                      confirmation for
                                                                                      transactions




_________________________________
(Please stamp Confidence)                                                                              13
Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
New applications of MTS 2011: launch of new
                                                    interfaces to the current MTS services and launch
                                                    of partner program
                                     App GOOD’ok – melody sales   App Locator – LBS services of MTS poisk at the App



   BR
   AN
   D




                     Apps «now meal» and «iReader» - to order food, read books and promotion MTS data services


   PA
   RT
   NE
   RS




_________________________________
(Please stamp Confidence)                                                                                              14
Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia

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Current trends in the russian mobile market

  • 1. Current trends in the Russian mobile market Marc Sommer MTS, Director for Products & Innovation 15th April 2012
  • 2. Local app store with local applications is main success factors in Russia Shares of players on Russian apps market, mln. Key success factors for MNO USD in Russia 04/10/12  Leading position in the market Quickly creation of App store with large 04/10/12 number of applications and largest 04/10/12 04/10/12 MTS revenue breakdown base of App store clients on the market 04/10/12 04/10/12  promotion among subscribers 04/10/12 04/10/12 04/10/12 Branded  promotion among developers (28%*) apps 04/10/12  Operator billing 04/10/12 strategic 04/10/12 goal  Local content and applications 04/10/12  Sales intelligence of shop 04/10/12 (33%*) 04/10/12  Ability to push apps to the base 04/10/12  Smart pricing** 04/10/12 04/10/12 (30%*) Large number of free applications, 04/10/12 04/10/12 income due to traffic and advertising 04/10/12 04/10/12 (34%*) (40%*)  Collaboration with providers of the 04/10/12 04/10/12 most popular services (social 04/10/12 (36%*) 04/10/12* networks, search and LBS services)  Brand of outsource applications 04/1 04/1 04/1 04/1 «MTS verified app» label for the best 0/12 0/12 0/12 0/12 applications * Market shares are shown only for Big3 players Source: AC&M, J'son & Partners Consulting ** Forecast that share from advertising will grow from 5% in 2009 to 25% in 2013; number of free applications will grow from 79% to 87% _________________________________ (Please stamp Confidence) *** Carrier billing 2 Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
  • 3. Smartphones penetration growth stimulates interest in applications and growth of consumer traffic Smartphone penetration in Russia, mln. Fact Forecast 04/10/12  Growth of smartphones penetration will lead to 04/10/12 new opportunities for Texte MNOs, e.g. increase of 04/10/12 04/10/12 application usage due to 04/10/12 04/10/12 snowball effect 04/10/12 04/10/12 2010 2011 2012 2013 2014 04/10/12 04/10/12 _________________________________ (Please stamp Confidence) 3 Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
  • 4. Average speed of the network evolution and influence on applications usage Average speed of the network evolution in Russia up to 100 Mbit/s 3,14 Mbit/s 256 kbit/s LTE 128 kbit/s HSDPA UMTS 2014 40-60 kbit/s EDGE 2009 Launch of LTE in 2008 2012 in Russia 9,6-14,4 kbit/s GPRS 2005 CSD 2001 Aggressive MTS Internet Traffic forecast, mln.Tb. 1994 04/10/12 04/10/12 04/10/12 04/10/12 04/10/12 2011 2012 2013 2014 2015 _________________________________ (Please stamp Confidence) 4 Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
  • 5. Segmentation of customer base allows targeted marketing of product and services Status  Tariff plan  ARPU Social- Calls demographic  Call behavior  Age  Roaming (countries)  Gender Criterions of segmentation Devices Geografic  Type  Macroregion  Vendor  Region  Model Other services  Internet  Content  etc. _________________________________ (Please stamp Confidence) 5 Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
  • 6. App Store, Opera Mini and customized handsets are the main channels for MTS branded apps distribution at 2011 Shop windows and MTS toolbar (new) Shop windows and channels of sale channels of sale WEB Apps Portal 2,5 mln Branded Opera Mini 6,7 mln 1,5 mln Personal cabinet (new) MTS CRM programs branded 2,5 mln apps 10,2 mln Customization App stores (OVI, Apple) 0,8 mln early 2,7 mln XX mln – Target potential customer base reach by the end of 2011 _________________________________ (Please stamp Confidence) 6 Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
  • 7. WEB catalogue of MTS applications creates cross- sell opportunities WEB catalogue of MTS applications on MTS site Comments PDA catalogue of MTS  Promo site MTS with applications in mobile mobile application as part internet of site MTS  Automatic recognizing the model of subscriber's phone and recommend suitable applications  Promo site presented in WEB and mobile Internet  MTS recommendations works for partner program applications ? ? ? _________________________________ (Please stamp Confidence) 7 Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
  • 8. MTS Toolbar represents a new communication channel to subscribers Comments  Toolbar is the new canal to provide operator and content services to subscribers  Deep integration to the Personal cabinet, self- care services of MTS, search and social networks  Advertising of partner services like Omlet, applications  Toolbar will be activated on all type of users on iPhone and Android devices _________________________________ (Please stamp Confidence) 8 Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
  • 9. Branded Opera Mini highlights MTS identity and creates additional touchpoint Comments  MTS logo on the splash screen and 2 toolbar links to MTS services  3 speed dial links to MTS services  Billing integration (MSISDN-forwarding)  Zero/premium rating support  Yandex search  Games and applications could be promoted on pulse.mts.ru portal or toolbar games _________________________________ (Please stamp Confidence) 9 Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
  • 10. CRM programs exist to strengthen customer relationship and promote services Comments  Segmentation is the first step of promotion for applications and other content services based on devices and data usage  Text of promotion should be always clear for subscribers – this helps for good response  A lot of sms do not help to have good responses, only segmentation and texts _________________________________ (Please stamp Confidence) 10 Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
  • 11. Branded MTS store was launched in March 2011 Comments  MTS have the same AppShop as Vodafone  Application can be published on all 9 countries  AppShop works only on Android devices  MTS think not only about own AppStore, but about partnership with other AppStores like the operators _________________________________ (Please stamp Confidence) 11 Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
  • 12. In 2012 MTS plans to customize 1-1,5 mln. devices Comments  MTS plans customize more than 1,5 mln. devices at 2012  Android devices are the biggest part of customizations plans  MTS have own updater to auto embedded right application on devise  Partner program applications can be presented at updater on customized devices _________________________________ (Please stamp Confidence) 12 Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
  • 13. Personal cabinet will be integrated in social networks Comments Common API for ANY 3rd party services, which provides:  Authorization, using WebSSO  Charging, using Easy payment and other mechanics  Access to extended CRM information  Secured customer confirmation for transactions _________________________________ (Please stamp Confidence) 13 Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia
  • 14. New applications of MTS 2011: launch of new interfaces to the current MTS services and launch of partner program App GOOD’ok – melody sales App Locator – LBS services of MTS poisk at the App BR AN D Apps «now meal» and «iReader» - to order food, read books and promotion MTS data services PA RT NE RS _________________________________ (Please stamp Confidence) 14 Mobile TeleSystems OJSC, 4, Marksistskaya str., Moscow, Russia

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