1. Business Architecture
& Operational
Excellence
A Marriage Made in Heaven?
Banking & Finance Seminar
Peter Knaepkens, Niki Serruys & Stephan Podevyn
Date: 31/05/2012

2. 2
Introducing ourselves … … and Projective
Projective focuses on Project and Program
Management for the financial sector: banks,
insurance companies and market
infrastructure players.
Peter Knaepkens
Project Manager The majority of our consultants have extensive
experience in Project Management and over
ten years seniority in Banking and Finance.
Projective helps Financial Institutions define
and design their Target Operating Model,
Niki Serruys
linking Business Architecture (processes) to
Project Manager the underlying applications and infrastructure.
By doing this FSIs create greater transparency
and traceability between Business and IT
which is a key success factor in achieving
large change initiatives. We also assist our
clients with installing a permanent governance
Stephan Podevyn around their Architecture.
Project Manager

3. 3
Sounds familiar?
Business processes are executed inconsistently between teams, persons and therefore
often underperform. Process knowledge is limited to specific process parts (silos).
Business processes are often task oriented and application dependent.
Internal controls are not embedded in the process creating efficiency leaks.
Roles and responsibilities within the organization are not clearly defined
and internal SLAs are not respected.
Projects are not delivering what was required by the business and clients. Business
requirements are not clearly defined allowing ICT to be in the driving seat for projects.
Transformation of processes and systems require huge efforts and produce
disproportional costs for individual business streams.

4. 4
Years of growth have had a strange effect on organizations …

5. 5
Architecture: the Basics
Architecture • An architect designs and supervises the construction of buildings or
other large structures.
• Architecture is about managing complexity and setting boundaries:
budget, scope and time.
• Architecture deals with constraints and structures reality.

6. 6
Business Architecture offers a framework for transforming a
company’s strategy into an adequate Operating Model
External Factors
Mission
Goals & Objectives
Value Proposition
Target Operating Model
- Process model
- Organisation model
- Information model

7. 7
The Target Operating Model defines how a company organizes
itself to execute strategy & meet the current/future challenges
Value Proposition
Value Proposition:
The Value Propositions Building Block describes the bundle of
products and services that create value for a specific Customer
Segment
It defines how the company will offer its products and services to
the different client segments through the different channels
Target Operating Model
Process model Organization model Information model
Process: Describes how processes are Organization: Provides an overview of Information: Gives a static map of the
run at the company at a conceptual and how the company’s functions and roles are different information objects (and their
logical level and how responsibilities are hierarchically structured definitions)
assigned