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S.M.E. KC
Development-Engagement-Training
for Human Potential & Capital
Introduction
Problem Identification
Is Employee Development a Strategy with Resources
an Executive in Charge or an Afterthought?
Chief People Officer
Chief People Officer
Chief People Officer
Chief People Officer
Interview & Hire Right
Three Magic Questions:
– In the last year what book have you read that helped you
to become a better person?
– In the last year what training or class did you go to that
helped you to become a better person?
– If you could do anything in the world and money wasn’t
and issue, what would you do?
Train Managers
• Personality, Communication, Diversity
• Group Dynamics & Meeting Facilitation
• Creative Leadership
Orientation
• Personality, Communication, Handling Conflict
• Team Building Skills including Diversity
• Time Management
• Creativity
Training
• Trainers & Managers Trained on Adult Learning
Styles, Creativity, Dynamic and Polish
• Provide Options
• E-Learning Options
• Coaching Options
• Must be Teeth
– Attendance Required
– Test
– Training Objectives on Performance Review
Learning Management
System
• Employee, Manager(s), Trainer all on same page.
• Tracking implementation of training objectives.
• 360 Degree Performance Reviews
• Can include E-Learning
• Statistical Analysis of Training & Performance
Reviews to be used in ROI’s.
Return On Investment
• Managers-Executives, Trainers, Financial Analyst
should be trained to do ROI for Learning
Development-Training Operations
• 3 Levels of Evaluation From Training
– Did they learn: pre-post testing
– Did they use it: performance review
– Impact on company numbers like Sales, Quality,
Customer Service Scores
360 Degree Reviews
• 1 on 1 Manager to Employer Biased & Subjective
• 5 Person Reviews
• LMS
Problem Identification
• Chief People Officer vs. Human Resource Manager?
• Interview & Hire Self Growth People?
• Managers Trained?
• Orientation?
• Interpersonal Skills Training?
• Teeth in Training?
• Trainers & Managers Trained to Train?
• Is There a Learning Management System?
• ROI?
Solutions
• Employee Audit – Evaluation
• Training Development & Strategy
– Determine Training Goals & Objectives
– Hire Training Manager and Trainers
– Train Trainers and Managers in Training Techniques
– Contract Trainers for specific training needs
• E-Learning System
• Learning Management System
• Trainer on Retainer
Interpersonal Skills
Training
• Basic Team Building Skills
• Creative-High Performing Team Building /Skills
• Team Leader Training for High Performance Teams
• Basic Communication Skills & Personality Profile
• Diversity Programs
• Generational Differences
• Creative Marketing, Customer Service &
Leadership Skills
Why Hire SME KC?
• Turn Key Operation & ROI Tracking
• Training Perspective vs. Management
• Creativity Specialist
• Generational Specialist
• Passion
• Fun, Light Hearted, Entertaining

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Franny Knight Creates SME People

  • 1. S.M.E. KC Development-Engagement-Training for Human Potential & Capital Introduction
  • 2. Problem Identification Is Employee Development a Strategy with Resources an Executive in Charge or an Afterthought?
  • 7. Interview & Hire Right Three Magic Questions: – In the last year what book have you read that helped you to become a better person? – In the last year what training or class did you go to that helped you to become a better person? – If you could do anything in the world and money wasn’t and issue, what would you do?
  • 8. Train Managers • Personality, Communication, Diversity • Group Dynamics & Meeting Facilitation • Creative Leadership
  • 9. Orientation • Personality, Communication, Handling Conflict • Team Building Skills including Diversity • Time Management • Creativity
  • 10. Training • Trainers & Managers Trained on Adult Learning Styles, Creativity, Dynamic and Polish • Provide Options • E-Learning Options • Coaching Options • Must be Teeth – Attendance Required – Test – Training Objectives on Performance Review
  • 11. Learning Management System • Employee, Manager(s), Trainer all on same page. • Tracking implementation of training objectives. • 360 Degree Performance Reviews • Can include E-Learning • Statistical Analysis of Training & Performance Reviews to be used in ROI’s.
  • 12. Return On Investment • Managers-Executives, Trainers, Financial Analyst should be trained to do ROI for Learning Development-Training Operations • 3 Levels of Evaluation From Training – Did they learn: pre-post testing – Did they use it: performance review – Impact on company numbers like Sales, Quality, Customer Service Scores
  • 13. 360 Degree Reviews • 1 on 1 Manager to Employer Biased & Subjective • 5 Person Reviews • LMS
  • 14. Problem Identification • Chief People Officer vs. Human Resource Manager? • Interview & Hire Self Growth People? • Managers Trained? • Orientation? • Interpersonal Skills Training? • Teeth in Training? • Trainers & Managers Trained to Train? • Is There a Learning Management System? • ROI?
  • 15. Solutions • Employee Audit – Evaluation • Training Development & Strategy – Determine Training Goals & Objectives – Hire Training Manager and Trainers – Train Trainers and Managers in Training Techniques – Contract Trainers for specific training needs • E-Learning System • Learning Management System • Trainer on Retainer
  • 16. Interpersonal Skills Training • Basic Team Building Skills • Creative-High Performing Team Building /Skills • Team Leader Training for High Performance Teams • Basic Communication Skills & Personality Profile • Diversity Programs • Generational Differences • Creative Marketing, Customer Service & Leadership Skills
  • 17. Why Hire SME KC? • Turn Key Operation & ROI Tracking • Training Perspective vs. Management • Creativity Specialist • Generational Specialist • Passion • Fun, Light Hearted, Entertaining