This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here: http://flevy.com/browse/business-document/psl-lean-office-simulation-game-1592 BENEFITS OF DOCUMENT 1. Reduce non-adding activities or wastes in the office processes 2. Improve productivity in the office and admin areas DOCUMENT DESCRIPTION This is an excellent role play activity to take the participants through a simulation exercise of Quotation Process to identify office wastes. Typical roles: Customer (C) - who wants a quote Sales Person (SP) - attends to customer requirements / phones Sales Administrator (SA) - keeps track of the entire process Sales Manager (SM) - Takes care of the overall sales process Estimator (E) - Estimates material and labour requirements Cost Estimator (CE) - Adds cost to Estimator 1 calculations and checks for accuracy Management Accountant (MA) - does job costing and ensures that the company makes a profit (planned & actual) Project Manager (PM) - takes care of customer projects General Manager (GM) - approves the quotes Planner (P) - keeps track of the cycle times and lead time Print the slides of each role as visual aids and ask for volunteers to take up these roles. Explain the activity and and conduct 3 rounds of the same. The 1st round is "business as usual"... The 2nd round is after the participants have identified "non-value adding wastes: The 3rd round is after the participants have introduced flow in to the process. Each time, note the total time taken for generating a quote. You should see a remarkable decrease in he time taken at the end of round 3.

1. Your Gateway to Operational Excellence
© PSL - PI 2011 All Rights Reserved
Lean Office Simulation
Visual Aids
Lean Office Simulation
PSL Precast Industries
Quoting Process
Round 1
Business As Usual

2. Your Gateway to Operational Excellence
© PSL - PI 2011 All Rights Reserved
Lean Office Simulation
Visual Aids
Sales Person
Sales Person
• Attends to customer requirements
• Speaks politely
• Listens to customers
• Makes note all the customer
requirements
• Acts as a primary contact with the
customers
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/psl-lean-office-simulation-game-1592

3. Your Gateway to Operational Excellence
© PSL - PI 2011 All Rights Reserved
Lean Office Simulation
Visual Aids
Estimator
Estimator
• Accuracy is his second
nature
• Highly detail conscious
•A person to go to in case of
any doubts re. technical
aspects
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/psl-lean-office-simulation-game-1592

4. Your Gateway to Operational Excellence
© PSL - PI 2011 All Rights Reserved
Lean Office Simulation
Visual Aids
Project Manager
Project Manager
• Tough character from outside,
but a softy inside
• Always thinks of his customers
and how to add value
• Wants to offer the best quality
at lowest cost and in the shortest
time frame
• Great in managing projects and
building relationshipsThis document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/psl-lean-office-simulation-game-1592

5. Your Gateway to Operational Excellence
© PSL - PI 2011 All Rights Reserved
Lean Office Simulation
Visual Aids
Quote Process
• SP takes phone call from C and notes his/her request for 6 individual quotations batched
together;
• SP passes on the RFP to SM;
• SM passes on the RFP to SA for getting estimation done and notifies PM of the new enquiry;
• SA passes on the details to E1 and informs the SM;
• E1 completes the required calculations and passes on the docs to CE for costing and checking;
informs SA. SA informs the progress to SM;
• CE completes costing & checking and passes on the documents to SA;
• SA passes on the docs to SM; SM adds mark-up;
• SM asks SA to pass on the docs to MA; SA passes on the docs to MA for final check;
• MA adds O/Head costs and checks for profitability and passes the docs back to SA;
• SA passes on the docs to SM. SM checks to see if the quote is okay with market rates;
• SM calls SA and asks him to pass on the quotes to GM for approval;
• GM checks the quotes and approves (or makes changes) and passes the docs back to SA ;
• SA passes on the approved quotes to SM;
• SM discusses with SP and asks him to call the customer;
• SP calls the customer and lets him/her know that quotes are on the way and emails them.
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/psl-lean-office-simulation-game-1592

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