Presentation from the RethinkIt Conference Jan 2018 https://guides.library.oregonstate.edu/studio https://rethinkitlibrariesforanewag2018.sched.com/event/CynO/breakout-session-1a-transforming-physical-library-spaces-and-places

1. “The Studio” Community of Practice:
Working Towards Building a True Partnership Space
for Undergrads to Explore, Research, and Write
Beth Filar Williams
Rachel Ziegler

2. Library - Writing
Center
Partnership?

3. Library
Need to understand
the studio model
How to staff?! Who?
How many?
Training?
BUT
Have other desks
nearby and library
staff being flexible
Writing center
Already using studio model
Have a solid idea about staffing
needs
Have peer consultants trained!
BUT
Their space was MUCH smaller
They did everything on their
own - not integrated with
another entity!
Student Multimedia Services
Wanted a welcoming, more pubic
space
Had student staff
Trained students
BUT
Heavy Technology and
Infrastructure Needs
Services isolated and must be
scheduled

5. How did we get there in 9 months?
“It’s a prototype!”
Fear!
Frustration!

6. Service
Design

7. Designing the Space

8. Blueprinting and Mapping the Service

9. Launch

10. The URWS
https://www.youtube.com/watch?v=EIjeEtu1Nvo

11. Lessons Learned
● Find a useful framework. Use it to establish shared principles before tackling the hard questions and
choices
● Collaboration is difficult. Don’t leave assumptions unspoken. Use an outside facilitator to help
shape a shared framework or mindset.
● Include patrons/users/students on your team if at all possible.
● Project management will create invisible labor. Plan for this, and recognize and reward that work.
● Commit to an iterative process & culture of experimentation.
● Give yourself credit for the things you do accomplish.

12. Bibliography
Carpenter, Russell, et al. “Studio Pedagogy: A Model for Collaboration, Innovation, and Space Design.” Cases on
Higher Education Spaces: Innovation, Collaboration, and Technology. Ed. Russell Carpenter. 313-329. Hershey,
PA: IGI Global, 2012. 313-329.
Marquez, J. D. (2015). Service Design: An Introduction to a Holistic Assessment Methodology of Library
Services. Weave: Journal of Library User Experience, 1(2).
https://doi.org/http://dx.doi.org/10.3998/weave.12535642.0001.201
Marquez, J. J., & Downey, A. (2016). Library Service Design: A LITA Guide to Holistic Assessment, Insight, and
Improvement. Lanham: Rowman & Littlefield Publishers. (and they have a workbook associated with this title
as well!)
Stickdorn, M., & Schneider, J. (2012). This is Service Design Thinking: Basics, Tools, Cases (1 edition). Hoboken,
New Jersey: Wiley.
Wenger, E., McDermott, R. A., & Snyder, W. (2002). Cultivating communities of practice: A guide to managing
knowledge. Boston, Mass: Harvard Business School Press.
Design Thinking For Libraries FREE download http://designthinkingforlibraries.com/
Coming in 2018: Deitering, A. & Filar Williams, B (2018). Making it Work: Using Service Design to
Support Collaboration in Challenging Times, International Information & Library Review