Die News sind voll mit Chatbots. Als ausgefeilte Mensch-Maschine-Beziehung gilt der Chatbot als nächster Meilenstein im digitalen Zeitalter. Auf einer Technologie mit Künstlicher Intelligenz, die Unterhaltungen mit menschlichen Nutzern simulieren soll, schauen wir gemeinsam hinter die Kulissen und erstellen einen eigenen Q+A Bot on the Fly. Nebst Einsatzgebieten und Anwendungsfällen aus der Praxis werden noch die Trends der Zukunft aufgezeigt.

1. Artificial
Intelligence –
Impact on Business

2. The many
sources and
rapid growth
of data
requires a
new approach
• Sentiment
Analysis
• Social Media /
Sales
Connection
• Customer
Segmentation

3. Why today?
Available data Pervasive computing Mature algorithms

4. Artificial Intelligence is already there…
4

6. Artificial intelligence
Vision
Speech
Language

9. https://blogs.technet.microsoft.com/machinelearning/2016/09/02/microsoft-and-liebherr-collaborating-on-new-generation-of-smart-refrigerators

11. [ 1 9 8 0 ’ s ]
P C
[ 1 9 9 0 ’ s ]
I N T E R N E T
[ 2 0 0 0 ’ s ]
M O B I L E
[ 2 0 1 0 ’ S ]
C O N V E R S A T I O N A L
U IBots &
Conversational UI
represent a
once-in-a-decade
technology shift &
business
opportunity

12. Messaging apps experience explosive growth in terms of active users, frequency of use and messaging volume
BI Intelligence, Portio Research

13. Get and collect DATA
DATA SERVICES
#RELEVANCY
Personalization
Understanding
#PERSONA

14. Front End (Channels)
ALGORITHM &
MACHINE LEARNING
INFORMATION
KNOWLEDGE
MANAGEMENT (DWH)
BUSINESS STRATEGY
Optimize
Insights
Define
Define &
optimize
Define &
optimize
SOCIAL DEVICES CALL-CENTER/IVRWEB-SITE MOBILE APP
DATA SERVICES
The Conversational Data Platform

15. demo

17. Es braucht folgende Zutaten….
Company knowledge =
your (big or not) Data
World / web knowledge
Context knowledge
• Time, environment,
• IOT, …
Customer data
Reasoning & Inference
Personalized QA :
• Machine learning
• + rule based
Spontaneity / compute
power
New interaction model
New UX
Cognitive services
Knowledge Intelligence Interaction Chatbot
User
Feedback

18. Why should I care about chat bots?
• Language is the universal interface!
• In 2015, Messaging Applications surpassed
Social Networking applications in terms of
users
• In the (near) future, conversing with a CoBot
will be like talking to a real person!
According to Gartner:
“By 2019, 40% of enterprises will be actively
using chatbots to business processes using
natural-language interactions”
“By 2020, the average person will have
more conversations with bots than with
their spouse. “
“By 2021, more than 50% of enterprises will
be spending more per annum on bots and
chatbot creation than traditional mobile app
development.”
According to Gartner:
“By 2019, 40% of enterprises will be actively
using chatbots to business processes using
natural-language interactions”
“By 2020, the average person will have
more conversations with bots than with
their spouse. “
“By 2021, more than 50% of enterprises will
be spending more per annum on bots and
chatbot creation than traditional mobile app
development.”

19. https://gallery.azure.ai/industries

22. Language Understanding Intelligent
Service
Bot Framework
QnA Maker
https://qnamaker.ai/
https://dev.botframework.com/
https://www.luis.ai/