1. government-Challenges of E
Two success stories from India
Fatma Al-sayegh

2. Agenda
About Andhra Pradesh.
Challenges of E-government.
Strategies of E-government.
the big picture
Success stories from Andhra Pradesh.
CARD
E-seva Redefining Citizen Services

3. Andhra Pradesh
- 75.7 million population.
- 275,000 sq. kms of area.
- over 1000 kms of coastline
- 5th largest state in India.
Known for :
Information technology
Cement & steel Industry
Pharmaceutical Industry

4. Economic Development
Quality of life
Good Governance
Investments in IT
Exports of software
Employment
IT for Education
IT for healthcare
IT for Rural Development
Efficiency of government
agencies.
Any time , any where
citizen services.

5. E-government Imperatives..
Service
Technology Related
Governance

6. CARDS

7. Problems of conventional systems..
Delays
Lack of Transparency
Dererioration of quality

8. The CARD Process

10. Number of citizens served

11. Services Provided..

12. E-seva concept

13. E seva Benefits
1. Efficient Service.
2. Scalable Architecture.
3. All Services across the same counter.
4. 805,805 citizens served.
5. Average Time Taken for Service
2 minutes at non-peak time
15 minutes at peak time (11 am -1 pm)