1. The Emotionally Intelligent Leader
(and why it matters)
“Self reflection is the most uniquely
human characteristic.”
- Albert Bandura

2. Self-Efficacy
“The belief in one’s capability to organize
and execute the courses of action
required to manage prospective
situations.”
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3. Perceived Competence
“People who regard themselves as highly
efficacious act, think, and feel differently from
those
who
perceive
themselves
as
inefficacious.
They produce their own future, rather than
simply foretell it.”
“Self-belief does not necessarily ensure
success, but self-disbelief assuredly spawns
failure.”
-Albert Bandura
Syringa Hospital & Clinics

4. PEOPLE WITH HIGH LEVELS OF
PERCEIVED COMPETENCE
Are more effective at:

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Regulating their motivation
Not creating catastrophic cognitions (Chicken Little Syndrome)
Modulating affective arousal (Not emotionally reactive)
Remaining task oriented in the face of threats
Maintaining a strong commitment to goals
Making an effort toward mastery in the face of challenges
Being resilient in the face of failure
Crediting their achievements to their own capabilities rather than
to external factors
THAN PEOPLE WITH LOW LEVELS OF PERCEIVED COMPETENCE
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5. How beliefs become reality
Perceived competence influences:
 The choices we make
 The effort we put forth
 How long we persist when confronted
with obstacles
 How we feel
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6. EFFICACY/COMPETENCY PROCESSES

Cognitive Processes: Competency beliefs shape the types
of anticipatory scenarios people construct and rehearse.

Motivational Processes: Competency beliefs determine the
goals people set, how much effort they expend, how long
they persevere in the face of difficulties, and resilience in
the face of failure.

Affective Processes: Competency beliefs determine how
much stress people experience and their ability to control
anxiety and disturbing thoughts.
Syringa Hospital & Clinics

7. Developing Self-Efficacy

Mastery experiences

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Vicarious experiences (modeling)

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Mentoring, role-models, supervision
Verbal persuasion

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Succeeding in realistic goals/tasks
Support, affirmation, positive peer pressure
Re-evaluating physiological states

Mind-body health, relaxation, cognitive-behavioral
interventions
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8. Mastery
The interpreted result of purposive performance
 Success raises self-efficacy, failure
lowers it.
 Realistic, achievable goals
 Baby steps
 Positive, and unambiguous feedback
 Build on small successes
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9. Vicarious Experience
Effects produced by the actions of others
 People become more sensitive to this
when mastery is less accessible
 Modeling, mentoring, peer pressure,
counselor behaviors and attitudes very
important
 The more similar to the model you
perceive yourself, the more impact their
success/failure will have on your selfefficacy
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10. Social Persuasion
Social messages received from others
 Cultivate belief in capabilities while
assuring that success is attainable
(Stephen Glenn – “I couldn’t have done that
without you”)
 Negative persuasion defeats self-
efficacy and is easier to do than raising
self-efficacy through positive
persuasion
 Power of lingering childhood messages
(Adult Attachment Styles)
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11. Physiological States
Provide information about efficacy beliefs
 Stress, anxiety, arousal, fatigue, and
mood states
 People “read” themselves, and
physiological information is interpreted
through the filter of beliefs
 Key is to differentiate state vs. trait
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12. Benefits of Increased Self-Efficacy
 Improved work performance
 Reduced illness and sick leave
 Improved morale, mood, and energy
 Reduced negative behaviors
 Improved sense of belonging and
loyalty
 Increase initiative and problem-solving
 Improved customer satisfaction
Syringa Hospital & Clinics

13. SELF COMPETENCIES

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Self Awareness – Ability to be aware of one’s beliefs, values,
expectations, needs and feelings
Self Acceptance – Ability to accept both positive and negative aspects
of one’s self
Self Actualization – Ability to live up to one’s potential through the
pursuit of challenging goals, setting high personal standards, and
pursuing tasks outside one’s comfort zone
Self Regulation – Ability to control one’s thoughts and feelings in times
of stress and remain calm under pressure
Adaptability – Ability to solve problems by being flexible, creative, and
translating ideas into action
Motivation – Ability to begin and sustain behaviors to accomplish goals
Optimism – Ability to be positive and hopeful about the future in the
face of stress, setbacks, or disappointments
Assertiveness – Ability to express thoughts and feelings in a
nondestructive manner
Syringa Hospital & Clinics

14. RELATIONAL COMPETENCIES
 Social Identification
– Ability to feel
connected with others
 Empathy – Ability to be aware of, sensitive
to, and appreciate others’ thoughts and
feelings and to respond in an understanding
manner
 Positive Emotions – Ability to experience
and sustain positive emotions
Syringa Hospital & Clinics

15. Self Management
•
•
•
•
•
•
Self-control
Transparency
Adaptability
Achievement
Initiative
Optimism
Syringa Hospital & Clinics

16. Relationship Management
•
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Inspiration
Influence
Developing others
Change catalyst
Conflict management
Teamwork and collaboration
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17. The missing link?
Self-efficacy research findings show that
people’s beliefs in their abilities are better
predictors of their behavior and
performance than their actual abilities.
Self-efficacy mediates how personality
and technical competencies manifest in
real-world life conditions.
Syringa Hospital & Clinics

18. Syringa Hospital & Clinics