This document discusses various quality awards that recognize organizations for excellence in quality management. It describes the Rajiv Gandhi National Quality Award, the Golden Peacock National Quality Award, the IMC Ramkrishna Bajaj National Quality Award, the Malcolm Baldrige National Quality Award, and the Deming Prize. These awards aim to promote quality awareness, recognize quality achievements, and encourage organizations to continuously improve using principles of total quality management. Assessment criteria for the awards evaluate factors like leadership, policies, processes, customer and employee satisfaction, and business results. Winning an award helps organizations benchmark themselves and identify best practices to further enhance quality.
2. QUALITY?
What does the term quality mean?
“Quality” represents the extent to which a
good/service meets or exceeds
expectations
Overall Quality
Quality along many dimensions
term used for today’s new concept of quality is
total quality management
3. QUALITY AWARDS
Quality awards: special recognition
Strive for excellence
Generate interest in quality programs
Meet challenges
4. QUALITY AWARDS
Rajiv Gandhi National Quality Award
The Golden Peacock National Quality
Award.
IMC Ramkrishna Bajaj National Quality
Award
Malcolm Baldrige National Quality Award
(MBNQA)
The Deming Prize
5. RAJIV GANDHI NATIONAL
QUALITY AWARD
Instituted by BIS in 1991
It’s a annual feature
Designed similar to Malcolm Baldrige
National Quality Award in USA,
Deming Prize in Japan and European
Quality Award.
6. RGNQA HELP’S INDUSTRY
Encouraging improvements, consumer
satisfaction
Recognize improved quality
Guideline to evaluate own quality
Providing specific guidance
7. RAJIV GANDHI NATIONAL
QUALITY AWARD
Large scale
manufacturing
Small scale
manufacturing
Large scale
service sector
Small scale
service sector
BEST of ALL
8. RAJIV GANDHI NQA
ASSESMENT CRITERIA
Large scale Org
Leadership
Policies
Objectives
HRM
Resources
Process
Employee satisfaction
Business results
Small scale Org
Leadership
HM
Processes
Customer focused
results
Impact On society
Business results
9. THE GOLDEN
PEACOCK AWARD.
Institute of Directors in February 1991
Total Quality improvements in manufacturing as
well as service organisations in India
presented at the World Congress on Total
Quality
stimulates and helps organisations to rapidly
accelerate the pace of customer-oriented
improvement process
10.
11. GOLDEN PEACOCK AWARDS
scoring and feedback are based on three
evaluation dimensions:
(1) Approach (2) Deployment and (3) Results
12. MBNQA- WHAT IS IT?
Award named after the former Secretary of
Commerce – Regan Administration
Intended to reward and stimulate quality
initiatives
Given to no more that two companies in
each of three categories; manufacturing,
service, and small business
Past winners; Motorola Corp., Xerox, FedEx,
3M, IBM, Ritz-Carlton
13.
14. THE DEMING PRIZE
Given by the Union of Japanese Scientists and
Engineers since 1951
Named after W. Edwards Deming who worked
to improve Japanese quality after WWII
Not open to foreign companies until 1984
Florida P & L was first US company winner
15. THE DEMING PRIZE
Both individuals and organizations
qualify for the Deming prize
Annually presented to companies
that show improvement in the field of
total quality management
No industry barrier
Divisions of a company
16. HOW TO DECIDE THE
WINNERS???
How well is TQM implemented
Rules and regulations
Depending on production and non-
production parts of the firm.
17. IMC RAMKRISHNA BAJAJ
NATIONAL QUALITY AWARD
Instituted in 1997
objectives
Promote quality awareness and practices in
Indian Business
Recognize achievements of Indian
companies in the field of quality
Publicize successful quality strategies and
programs
18. IMC RAMKRISHNA BAJAJ
NATIONAL QUALITY AWARD
The Quality Award is presented every year to
Companies in
Manufacturing organizations
Service organizations
Small Businesses
Overseas Organizations
Education and
Health Care
19. IMPACT OF QUALITY AWARDS
ON TQM
Stimulate companies to improve
quality and productivity
Recognize the achievements of the
companies
Providing guidance to the companies
20. HOW QUALITY AWARDS
HELP BUSINESS
Identify a critical process that needs
improving
Identify an organization that excels in
this process
Improve the critical process
develop a benchmarking, best
practice, and business excellence
information to serve the needs of
companies
21. CONCLUSION
While leading organisations compete to win
awards, the main purpose of these awards is
to encourage more companies to adopt
quality management principles
The models are practical tools; they help
organisations to measure where they are
now and where they want to be in the
future.
The models also help organisations to create
a plan to reduce the gap between these
positions.
Hinweis der Redaktion
Quality in business, engineering and manufacturing has a pragmatic interpretation as the non-inferiority or superiority of something. Quality is a perceptual, conditional and somewhat subjective attribute and may be understood differently by different people. Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace. Producers might measure the conformance quality, or degree to which the product/service was produced correctly.no single universal definition of quality. Some people view quality as“performance to standards.”Others view it as “meeting the customer’s needs” or “satisfyingthe customer.”term used for today’s new concept of quality is total quality management(TQM)An integrated effort designed to improve quality performance at every level of the organization.
encouraging manufacturing and service organizations to strive for excellence and giving special recognition to those who are considered to be the leaders of quality movement .Theseaward are intended to generate interest and involvement of Industry in quality programmes, drive our products and services to higher levels of quality and equip our Industry to meet the challenges of domestic and International markets
BIS –BUREAU of Indian standardThe award has been named after our Late Prime Minister Rajiv Gandhi, recognizing the new thrust he had given to the quality movement in India with a view to encouraging Indian manufacturing and service organizations to strive for excellence and giving special recognition to those who are considered to be the leaders of quality movement in India
a) Encouraging Indian Industry to make significant improvements in quality for maximizing consumer satisfaction and for successfully facing competition in the global market as well; b) Recognizing the achievements of those organizations which have improved the quality of their products and services and thereby set an example for others; c) Establishing guidelines and criteria that can be used by industry in evaluating their own quality improvement efforts; and d) Providing specific guidance to other organizations that wish to learn how to achieve excellence in quality, by making available detailed information on the `Quality Management Approach' adopted by award winning organizations to change their culture and achieve eminence.
COMMENDATION CERTIFICATES - BEST OF ALL' and the name of the winning organization. In addition, the winner will also be given financial incentive in the form of a cash award of Rs. 500 000.� There are five awards consisting of one for large scale manufacturing organizations, one for small scale manufacturing organizations, one for large scale service sector organizations, one for small scale service sector organizations and one for BEST OF ALL. In addition, there are eight commendation certificates each for large scale and small scale manufacturing organizations as per industrial sectors given below: a) Bio-technology, b) Chemical industry; c) Electrical and electronic industry; d) Food and drug industry; e) Gems, jewellery and allied industry; f) Metallurgical industry; g) Textile industry; and h) Engineering industry and others
Emphasis will be placed on quality achievement and quality improvement as demonstrated through the information provided by applicant organizationLeadership,PoliciesObjectives,HRM ,Resources ,Process,Employee satisfaction,Business results
Institute of Directors in February 1991Total Quality improvements in manufacturing as well as service organisations in Indiapresented at the World Congress on Total Qualitystimulates and helps organisations to rapidly accelerate the pace of customer-oriented improvement processincluding :* Public and private undertakings* All sectors of industry and commerce* Government and Semi-Government departments* Trade and professional associations* Educational, Service and Research Establishments
Your application will be assessed and scored on a scale from 0 to 1000 points using the GPNQA Model for TotalQuality Management.enabler categories are concerned with how 'Result' are achieved. The assessor scored each part of theenabler criteria on the basis of : The degree of excellence of your approach The degree of deployment of your approach. The degree of robust design of your approach
Scoring and feed back “Approach” refers to how the applicant addresses the Item requirements - the method(s) used. “Deployment” refers to the extent to which the applicant’s approach is applied to all requirements of the Item.Results:what the organisation has achieved and is achieving
helping stimulate companies to improve quality and productivity for the pride of recognitionwhile obtaining a competitive edge through increased profits,- recognizing the achievements of those companies which improve the quality of their goodsand services and provide an example to others,- providing specific guidance for other organisations that wish to learn how to manage for highquality by making available detailed information on how winning organisation were able tochange their cultures and achieve eminence.References
Quality awards provide an excellent source for monitoring progress and identifying opportunities for improvement for companies
