More information: www.eqms.co.uk . This survey takes the temperature of the Quality Industry 2016, identifying trends and listening to your opinions on the most pressing issues facing Quality. Never before have Quality professionals encountered such pressure in balancing and prioritising various organisational demands such as: Hitting KPIs despite a lack of resource and tighter deadlines. Identifying new opportunities for process improvement. Complying to evolving Standards and regulations. Aggregating data from a multitude of data sources. As technology evolves alongside developing regulatory requirements, so does the role of the Quality professional. It’s time to ask, how do you compare with others in your industry?

1. GLOBAL QUALITY SURVEY 2016
STATE OF THE INDUSTRY
Michael Ord
New Business
& Marketing Director

2. 1. About you
2. Challenges in your role
3. Lessons learned in the past 12 months
4. The future
‘STATE OF THE INDUSTRY’

4. OVER 200 RESPONSES ACROSS A BROAD
RANGE OF INDUSTRIES
0
5
10
15
20
25
30
35
0 - 50 51 - 250 251 - 500 500 - 1,0001,000 - 10,000 10,000 +
Percentage
Number of people in organisation
Number of employees

5. LOYAL, SENIOR AND ENGAGED
Job Roles
0 5 10 15 20 25 30 35
0-1 years
1 -2 years
2- 5 years
6 - 10 years
10 + years
Percent
Yearsincurrentrole
How long have you been in your current role?
AVERAGE TIME IN ROLE IS 5.6 YEARS

6. 8 X DAYS PER MONTH COMPILING REPORTS
*Weighted Average
82015

7. MEMBERSHIPS & ASSOCIATIONS

9. YOUR BIGGEST CHALLENGE
“Setting objectives and managing the outputs.”
“Higher management engagement.”
“Changing specifications, amending procedures.”
“Risk identification.”
“System was weak & ineffective. Significant task
to transform it into genuinely active QMS.”
“Stakeholder needs have increased.”
29%
39%
32%
What has been your biggest challenge
over the past year?
Time
Resources
Stakeholder
Engagement

10. 40% HAVE OPTIMISED & GOVERNED QMS’S
0
5
10
15
20
25
30
35
40
45
50
Foundation Emerging Established Optimised and Dynamic
Unaware
Reactive
Proactive
Optimised
and
Governed

11. GROWTH IN MULTI-STANDARDS
0
10
20
30
40
50
60
70
80
90
100
ISO 9001 ISO 14001 OHSAS 18001 /ISO
450001
ISO 27001
Comparison of Certifications Achieved Year on Year
2015 2016

12. … say ISO 9001:2015 changes has made a
positive impact on my organisation.
 “I have gained greater visibility, in a very positive way.”
 “More challenging with the adoption on risk
management.”
 “No changes.”
 “Enormously increased workload.”
 “I feel less isolated.”
 “I have more authorization.”
ISO 9001:2015
76%

13. MORE UTILISED, AND MORE OVERWORKED
0 5 10 15 20 25 30 35 40 45
Extremely overworked
Slightly overworked
About right
Slightly under-utilised
Extremely under-utilised
Percentage
How Do You Feel About Your Workload?
2016
2015

14. LESS PAPER, MORE TECHNOLOGY
13
10
12
27
6
31
5
10
12
28
1
43
0 10 20 30 40 50
Written down on paper
We don't have a quality manual
In Sharepoint
MS Excel / Word Docs
Defined via Process Maps
Within an EQMS
How is your Quality Manual stored?
2016 2015
1
7
43
47
4
7
35
54
0
10
20
30
40
50
60
I do not use
software and
technology in my
role
Not very
important
Important Very important
Percentage
Use of technology in role
How important is technology in your role?
2015 2016

16. 0
5
10
15
20
25
30
35
40
45
50
Training Staff in quality
management initiatives
Employing 'risk based
thinking' as part of the
quality management
approach
Utilising technology to
address quality
management initiatives
Preparing your
organisation for the
changes to ISO 9001
Demonstrating
management's
commitment to quality
Percent
Question Asked
How would you rate your organisations ability to…
Not sure/not applicable Not effective at all Slightly effective Moderately effective Very effective Extremely effective
 Still finding it difficult
to utilise technology
to address quality
management
initiatives.
 Quality professionals
believe training staff in
Quality Management
initiatives is more
effective than last
year.
 ‘Risk-based thinking’
still seen as
ineffective.
ONLY 28% BELIEVE TRAINING IS EFFECTIVE

17. 10 LESSONS LEARNED
1) Get stakeholder buy-in before
you impose anything.
2) Quality is constantly changing.
3) Communication is the route of
most problems.
4) Leadership engagement is key.
5) Don’t rush implementing new
systems.
6) Centralised information is
essential for visibility.
7) Never assume compliance.
8) You can’t do it alone.
9) Avoid ambiguity.
10) Pre-empt issues.

19. MORE STRATEGY, CONTROL & TECHNOLOGY
89% The 'Quality Management System' will be increasingly seen as
a 'Business Management System‘(76% in 2015)
80% Business will apply increasing control over their supply chain.
(73% in 2015)
78% Tablets and smartphones will be more important. (51% in 2015)

20. BIGGEST OPPORTUNITIES FOR 2016/2017
Championing the Quality
Management System in my
organisation.
Increase knowledge and learning
opportunities for employees.
Strategic planning.
Optimise QMS KPI targets.
Eliminate waste.
Deliver and be able to
demonstrate a better ROI.

21. Tweet us:
@Qualsys_EQMS
@michael_ord