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The ART of telling your story
The Story 
Audience Analysis 
WIFFY 
The Opening Gambit + Point B 
The Story > Flow structure 
The Ask > point B
The Audience 
: 
The Audience. Analyze what your intended audience 
knows and what it needs to know to understand, believe 
or act on what you are asking. 
1. First ask yourself who will be in the audience. 
2. Then define the level of their knowledge of your 
topic.
WIIFY 
To focus on benefits rather than features, is to 
constantly ask the key question: 
What's in it for you? 
The WIIFY is the benefit to the specific audience 
in your persuasive situation
WIIFY TRIGGERS 
"This is important to you because . . . .” 
"What does this mean to you?” 
"Why am I telling you this?” 
"Who cares? You should care, because . . . .” 
"So what?” Here's what . . . “.
Point B 
Point A is the inert place where your audience starts. They 
are uninformed, knowing little about you or your business, 
dubious, skeptical and ready to question your claims. They 
may even be resistant and men- tally committed to a 
position contrary to what you’re asking them to do. 
Point B is what you want them to do. To reach Point B, you 
must move the uninformed audience to understand, the 
dubious audience to believe and the resistant audience to 
act. Point B is the endgame of every presentation.
The Opening Gambit 
Rhetorical Question: Q&A 
Factoid: statistic / little known fact 
Retrospctive/perspective: look to past or future 
Anecdote: a brief human interest story 
Quotation: endorsement or contextual/relevant 
Aphorism: a familiar saying 
Analogy: comparison to illuminate complex topic
The Opening Gambit 
Use the word imagine
Flow Structure
Flow Structure - Modular 
This method presents a sequence of similar parts, 
units or components in which the order of the 
units is interchangeable. 
This option is difficult to follow and should be 
used sparingly, as in financial presentations.
Flow Structure - Issues/Actions 
Issues/Actions. This structure organizes the 
presentation around one or more issues and the 
actions you propose to address them. 
Focus on actions. This is often used by companies 
in turnaround mode. They identify the issues 
they are facing and the actions they are planning 
to take to overcome them. 
.
Flow Structure - 
Opportunity/Leverage 
Opportunity/Leverage. This format organizes the 
presentation around business opportunities and 
the leverage you or your company will implement 
to take advantage of them. 
It appeals to the investor audience’s essential 
interest in growth. It identifies an opportunity 
and immediately shows how your company can 
take advantage of it.
Flow Structure – Form/Function 
Form/Function. This structure organizes the 
presentation around a single central business 
concept, method or technology with multiple 
applications or functions emanating from that 
central core. 
.
Flow Structure – Features/Benefits 
Features/Benefits. This method organizes your 
presentation around your product or service 
features and the concrete benefits provided by 
those features.
Flow Structure – Case Study 
Case Study. This technique presents a narrative 
recounting of how you or a company solved a 
particular problem or met the needs of a 
particular customer. 
As you tell someones story story, you also tell 
your personal or company’s story and help the 
audience see the human side to your business. 
.
Flow Structure – Argument/Fallacy 
Argument/Fallacy. This method raises arguments 
against your own case and then rebuts them by 
pointing out the fallacies that underlie them. 
This is a good approach to use with a skeptical or 
even hostile audience. The idea is to pre-empt 
audience objections. 
.
Flow Structure – Compare & Contrast 
Compare/Contrast. This option organizes the 
presentation around a series of comparisons that 
illustrate the differences between you or your 
company and others. 
Focus on what makes your company special. 
.
Flow Structure – Rhetorical Questions 
Rhetorical Questions. This technique asks, then 
answers, questions that are likely to be foremost 
in the minds of your audience. 
.
Flow Structure – Numberical 
Numerical. This method uses enumeration a 
series of connected ideas, facts or arguments.
Point B 
Part 1: The USP is the basic premise that 
describes what your company does, makes or 
offers. 
Part 2: The Proof pint to support USP
Flow Structure - Chronological 
Chronological. This option organizes ideas along 
a time line. 
This format is ideal when your presentation 
consists of a story that deals with change.
Flow Structure - Chronological 
Chronological. This option organizes ideas along 
a time line. 
This format is ideal when your presentation 
consists of a story that deals with change.
Flow Structure - Physical 
Physical. This flow structure organizes ideas 
according to their physical or geographic location.
Flow Structure - Spatial 
Spatial. This method organizes ideas conceptually 
using space and images
Flow Structure – Problem 
Solution 
Problem/Solution. This technique organizes the 
presentation around a problem and a solution 
spend as little time as necessary on the problem 
and as much time as possible on your solution.
Point B 
Point A is the inert place where your audience starts. They 
are uninformed, knowing little about you or your business, 
dubious, skeptical and ready to question your claims. They 
may even be resistant and men- tally committed to a 
position contrary to what you’re asking them to do. 
Point B is what you want them to do. To reach Point B, you 
must move the uninformed audience to understand, the 
dubious audience to believe and the resistant audience to 
act. Point B is the endgame of every presentation.
Five Cardinal Sins 
: 
1. No clear point. The audience leaves the presentation 
wondering what it was all about. 
2. No audience benefit. The presentation fails to show 
how the audience can benefit from the information. 
3. No clear flow. The sequence of ideas is so confusing 
that the audience is unable to follow. 
4. Too detailed. The main point is obscured by 
irrelevant information. 
5. Too long. The audience loses focus and gets bored.

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IML 140 - The Art of the Storytelling Business

  • 1. The ART of telling your story
  • 2. The Story Audience Analysis WIFFY The Opening Gambit + Point B The Story > Flow structure The Ask > point B
  • 3. The Audience : The Audience. Analyze what your intended audience knows and what it needs to know to understand, believe or act on what you are asking. 1. First ask yourself who will be in the audience. 2. Then define the level of their knowledge of your topic.
  • 4. WIIFY To focus on benefits rather than features, is to constantly ask the key question: What's in it for you? The WIIFY is the benefit to the specific audience in your persuasive situation
  • 5. WIIFY TRIGGERS "This is important to you because . . . .” "What does this mean to you?” "Why am I telling you this?” "Who cares? You should care, because . . . .” "So what?” Here's what . . . “.
  • 6. Point B Point A is the inert place where your audience starts. They are uninformed, knowing little about you or your business, dubious, skeptical and ready to question your claims. They may even be resistant and men- tally committed to a position contrary to what you’re asking them to do. Point B is what you want them to do. To reach Point B, you must move the uninformed audience to understand, the dubious audience to believe and the resistant audience to act. Point B is the endgame of every presentation.
  • 7. The Opening Gambit Rhetorical Question: Q&A Factoid: statistic / little known fact Retrospctive/perspective: look to past or future Anecdote: a brief human interest story Quotation: endorsement or contextual/relevant Aphorism: a familiar saying Analogy: comparison to illuminate complex topic
  • 8. The Opening Gambit Use the word imagine
  • 10. Flow Structure - Modular This method presents a sequence of similar parts, units or components in which the order of the units is interchangeable. This option is difficult to follow and should be used sparingly, as in financial presentations.
  • 11. Flow Structure - Issues/Actions Issues/Actions. This structure organizes the presentation around one or more issues and the actions you propose to address them. Focus on actions. This is often used by companies in turnaround mode. They identify the issues they are facing and the actions they are planning to take to overcome them. .
  • 12. Flow Structure - Opportunity/Leverage Opportunity/Leverage. This format organizes the presentation around business opportunities and the leverage you or your company will implement to take advantage of them. It appeals to the investor audience’s essential interest in growth. It identifies an opportunity and immediately shows how your company can take advantage of it.
  • 13. Flow Structure – Form/Function Form/Function. This structure organizes the presentation around a single central business concept, method or technology with multiple applications or functions emanating from that central core. .
  • 14. Flow Structure – Features/Benefits Features/Benefits. This method organizes your presentation around your product or service features and the concrete benefits provided by those features.
  • 15. Flow Structure – Case Study Case Study. This technique presents a narrative recounting of how you or a company solved a particular problem or met the needs of a particular customer. As you tell someones story story, you also tell your personal or company’s story and help the audience see the human side to your business. .
  • 16. Flow Structure – Argument/Fallacy Argument/Fallacy. This method raises arguments against your own case and then rebuts them by pointing out the fallacies that underlie them. This is a good approach to use with a skeptical or even hostile audience. The idea is to pre-empt audience objections. .
  • 17. Flow Structure – Compare & Contrast Compare/Contrast. This option organizes the presentation around a series of comparisons that illustrate the differences between you or your company and others. Focus on what makes your company special. .
  • 18. Flow Structure – Rhetorical Questions Rhetorical Questions. This technique asks, then answers, questions that are likely to be foremost in the minds of your audience. .
  • 19. Flow Structure – Numberical Numerical. This method uses enumeration a series of connected ideas, facts or arguments.
  • 20. Point B Part 1: The USP is the basic premise that describes what your company does, makes or offers. Part 2: The Proof pint to support USP
  • 21. Flow Structure - Chronological Chronological. This option organizes ideas along a time line. This format is ideal when your presentation consists of a story that deals with change.
  • 22. Flow Structure - Chronological Chronological. This option organizes ideas along a time line. This format is ideal when your presentation consists of a story that deals with change.
  • 23. Flow Structure - Physical Physical. This flow structure organizes ideas according to their physical or geographic location.
  • 24. Flow Structure - Spatial Spatial. This method organizes ideas conceptually using space and images
  • 25. Flow Structure – Problem Solution Problem/Solution. This technique organizes the presentation around a problem and a solution spend as little time as necessary on the problem and as much time as possible on your solution.
  • 26. Point B Point A is the inert place where your audience starts. They are uninformed, knowing little about you or your business, dubious, skeptical and ready to question your claims. They may even be resistant and men- tally committed to a position contrary to what you’re asking them to do. Point B is what you want them to do. To reach Point B, you must move the uninformed audience to understand, the dubious audience to believe and the resistant audience to act. Point B is the endgame of every presentation.
  • 27. Five Cardinal Sins : 1. No clear point. The audience leaves the presentation wondering what it was all about. 2. No audience benefit. The presentation fails to show how the audience can benefit from the information. 3. No clear flow. The sequence of ideas is so confusing that the audience is unable to follow. 4. Too detailed. The main point is obscured by irrelevant information. 5. Too long. The audience loses focus and gets bored.