Switching to VOIP from eircom has enabled Microsoft Ireland to remove significant costs from its operations, and create further efficiencies by using eircom as a one-stop shop for voice services.

1. Microsoft Ireland
Case Study Voice over IP

2. 2 Case Study — Mircosoft Ireland
Overview
Switching to VoIP from eircom has enabled Microsoft
Ireland to remove significant costs from its operations,
and create further efficiencies by using eircom as a one-
stop shop for voice services.
Dublin-based Microsoft Ireland Operations Ltd. (MIOL), the
European headquarters for the global software company,
is one of the busiest and most multifunctional campuses in
the Microsoft family. Not only is the Sandyford site home
to the localisation and development work of the European
Development Center, it also handles billions of dollars in
revenue every year for Microsoft, processing all transactions
from Europe, Middle East and Africa. With 2500 people
on-site, including vendors and staff, reliable, high-capacity
outbound voice services are vital for company productivity.
Every 2 to 3 years, the company goes to market to seek the
best value service for all of its outbound voice calls, where
volume has surpassed 6500 calls a month and continues
to grow. Like all organisations in the current environment,
Microsoft is facing additional pressures to reduce costs, and
it specified in its most recent voice RFP that it wanted ideas
that could provide further cost savings. After considering its
options, Microsoft chose eircom.
“Usually, awarding our outbound voice business is just a
rates auction, but we were very interested in how eircom
demonstrated that its solution would allow us to remove costs
by dropping one of our inbound PRAs, ” said Roger Turner, IT
Manager, MIOL.
eircom’s proposal included migrating Microsoft’s outbound calls
from its existing systems to IP, using eircom business IP Voice.
While competitors were also offering IP installations, Roger said
he was attracted by the integrated nature of the offering from
eircom, which already provides managed PABX services and
inbound voice services for MIOL in Sandyford.

3. Case Study — Mircosoft Ireland 3
“There was no issue at all
around implementation, it was
very smooth once we got the
details together that eircom
needed, ” Roger recalled. “They
appointed a very good project
manager, and I have a good
telecoms manager here on site
who is actually provided by
eircom as part of the managed
PABX and voice contract we
have with them. There were no
issues or outages at all.”
Roger Turner
Senior IT Manager Ireland / EMEA

4. 4 Case Study — Mircosoft Ireland
“Good account managers not
only save me time, which of
course saves money, but also
they do take on the role of
being a trusted advisor to me
in their area of specialty. This is
a commercial world, and like a
lot of people I have to do the
same or more this year with
fewer resources. It’s vital to find
people who are good partners
to work with, and that’s what
we get from eircom.”
Roger Turner
Senior IT Manager Ireland / EMEA

5. Case Study — Mircosoft Ireland 5
Peace of mind with eircom
“I felt we would get more from working with eircom. It reduces the
number of providers I need to deal with — if I have any issue regarding
voice, it’s just my eircom account manager I need to ring, ” Roger said.
“Once the economics were sound, and eircom was providing pricing on a
par with competitors, what tipped it for me was having one person to talk
to, plus the additional benefit of realising savings by dropping the PRA.
I like that eircom was offering a holistic approach. ”
Excellent call quality to support
world-class business
In addition to realising the anticipated cost savings,
Microsoft has enjoyed excellent call quality in its
transition to VoIP.
“I have had zero complaints about call quality -- and given the extremely
high standards of my user base, if there had been any drop in quality,
they would have let me know immediately, ” Roger said. “I’ve had no
notifications at all of quality concerns regarding our move to VoIP. ”
MIOL is now in the process of moving its inbound voice to VoIP to drive
more value from its network investment. Roger said that consolidating
its voice services with eircom, especially in light of the excellent account
management eircom provides, was the right move for Microsoft. He
particularly points to his account manager’s proactivity, eagerness to
understand his business and business priorities, and initiative in areas like
illustrating with call modeling the anticipated savings for MIOL.
“That kind of proactivity isn’t always the case with communications
companies -- but it makes a big difference when you have a good account
manager, ” he notes. “Good account managers not only save me time,
which of course saves money, but also they do take on the role of being a
trusted advisor to me in their area of specialty. This is a commercial world,
and like a lot of people I have to do the same or more this year with fewer
resources. It’s vital to find people who are good partners to work with,
and that’s what we get from eircom.”

6. Overview
eircom solution at a glance
• Working with the Microsoft IT team, eircom • Outbound calls are now brought onto the
specialists migrated Microsoft’s outbound eircom business IP network at the Sandyford
voice calls to an IP infrastructure, leveraging node and terminated on the public switched
Microsoft’s existing eircom IP MPLS telephone network (PSTN).
connection.
• Call modeling in advance demonstrated to
• Installation of additional IP lines and Microsoft that it could achieve cost savings
migration onto the IP infrastructure was of around 15% annually, and Microsoft is on
completed in around 18 weeks, and switch course to meet or exceed these targets.
over was transparent to end users.
Get in touch
To find out how eircom Voice over IP can benefit
your business, please contact your eircom
Account Manager.
www.eircomforbusiness.ie