3. Customer Service 3 Service Center Locater Complaint Registration Warranty Annual maintenance Contract Extended Warranty 2.1.1
4.
5. Service Center Locater www.in.lge.com Delhi Statistics. 9 Care Centers all over Delhi providing solution for Color TV, DVD player, Music system, Home Theatre, Car Audio, Refrigerator, Washing Machine Microwave, Vacuum Cleaner 12 Care Centers for Air Conditioners 2 Care Centers for commercial AC 3 Care Centre for Desktop, Notebook, OSD and Monitor 14 Care Centre for GSM and CDMA 5
12. Different Customer Relationship Enhancement Programs LG Lead XI, South Africa LG Lead XI England LG Diwali Celebration Contest Microwave Cookery Queen Grand Finale LG Quiz Reward program for Notebook & Desktop PC's Malika-e-kitchen 12
26. THANK YOU RohitNayyarAnkit Gupta UrvashiAryaRitika Gupta DivyaMelho. Premjeet Singh VaibhavMalho. Usman Ali Khan 26
Hinweis der Redaktion
Now talking about Lg customer service centre it has the following information : ( as on the slides ) .LG Electronics has one of the largest service networks in India with 1100+ SVC Centers, 6000+ Engineers covering 250+ Towns. In order to provide round the clock call registration LG call centres are working 24*7 and accessible through Toll Free no 18001809999, DSC will be a one point service solution for all LG Products including Mobile Phones, LCD Panels, Home Appliances, & IT Products. The company has invested $ 4 M to built-up the Infrastructure & Training mechanism for their Direct Service Centers in the country.LG Electronics India, pioneer in the consumer durable industry further armoured its relationship with the Indian consumer with the launch of its fully equipped LG Owned Direct Service Center in Chennai. The DSC was launched by Mr. Woody Nam, President Asia, LG Electronics and Mr. Moon Bum Shin, MD, LGEIL.The DSCs across the country aim to serve the customers with Speed, Quality & Smile. Equipped with State of the art Equipment’s the center is all set to wheedle its consumer in the region. The product servicing will be undertaken by professionally trained engineers at the center. Unlike the regular customer service centers the Direct Service Centers will directly interface with the customers to build its Brand Image through face to face repairs of IT and Mobile products.LG provides excellent customer service and for that they are consistantlymaximising their reach. They are recruiting 2000 SVC workforce from ITI’s.they also intend to increase our partnership with 45 ITI’s. Despite of slowdown we have managed to sustain our growth momentum and opening of DSC in Tamil Naidu reconfirms our commitment for providing superior quality service”.
2.1.1. is a service initiative from LG, that is first of its kind in India. A Prompt Response Service through which we will attempt to provide you with a quick after-sales service to nurture your relationship with LG and ensure the sound functioning of all your favourite LG Products.If you live in one of the 135 cities where LG 2.1.1. service is currently operational, log on to our website, give us a call, send SMS or simply a mail to get an instant registration. After which our endeavour will be to call you back with in the promised one hour time slot. For us it means being there for you, for you it is simply no waiting.
PoorlabourExample : Mr.Raju ( south delhi ) About 2 months ago I wrote about an experience with an electronics company (LG Electronics USA) and some amazing customer service they were providing. The bottom line recap was this:I bought a TV about 5 years agoTV started getting wonky about 8 months agoTV was self-declared dead 2 months agoTV was out of warranty by YEARSI called on a whim to LG supportThey extended the warranty to cover the full cost of repairsAll this process so far, no questions asked. No feeling of guilt. No making it seem like they were bending over backwards or that they were really doing me a favor.To catch up, the repairs have failed. Personally I think it is a combination of the TV going bad and the authorized repair facility (who had admittedly never worked on an LG unit – so how are you authorized then?) not really putting things in right. After 3 attempts and 2 new parts (optics unit and some drive board) which appeared to have totaled about USD $1,000 retail (what I would have had to pay), it still wasn’t working. The repair guy was frustrated and left my house with saying I just put in the parts…you’ll have to call LG. He was not friendly.We called LG again thinking they would say that they’ve given their best effort and apologize and we’d be on our way. Not so. Again, rather than making us feel bad at all the next conversation shocked me…it was along the lines of this: We’re so sorry Mr. Heuer you’ve had this problems. We don’t want to inconvenience you anymore. We’d like to replace your TV with a new one. In case you didn’t hear it, that was the sound of me picking my jaw up off the floor.Wow. Their service just keeps getting better. We had to do some verification by sending in the label from our old unit (via FedEx that they paid for). I got a call the next business day after delivery was confirmed. The call was simple: here are the three models you can pick from. Wow…choice even! Since they didn’t have my model anymore I could choose a 50” plasma, 47” plasma or a 42” LCD (our original was 44”). Holy cow…I had to pinch myself. I chose the 42 (retail value $1500) because of where it was going and didn’t need anything more.This whole process has really just been simply amazing to me. I cannot believe how this company is really taking customer service seriously. Bravo LG, bravo.
