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Team Effectiveness, August 2014

  1. Team Photo by popofatticus [link] Effectiveness Ed Batista August 21, 2014
  2. Photo: Seth Anderson Who am I? Executive coach Instructor @ Stanford GSB HBR: blogs.hbr.org/ed-batista www.edbatista.com
  3. Where are we Feedback skills Group norms Photo by Alex Eflon [link] going?
  4. How will we get there? Concepts (~70 mins) Exercises, debriefs & feedback (~2 hrs 10 mins) Photo by Chloe Fan [link]
  5. Teams as Photo by popofatticus [link] human systems Feedback = learning Feels awkward (even here) Group norms matter
  6. Teams as Photo by popofatticus [link] human systems Think about this team… How are you communicating? How would you like to communicate?
  7. Concepts #1 Today’s headline The simplest feedback model Feelings Photo by Lee Nachtigal [link]
  8. The headline Feedback is stressful So critique with care & express more heartfelt appreciation Photo by Garry Knight [link] Read More
  9. The simplest feedback model When you do [X], I feel [Y]. Photo by Ed Yourdon [link]
  10. The simplest feedback model When you do [X], I feel [Y].
  11. Feelings Disclosing feelings = vulnerable But feelings  influence And vulnerability  closeness Comfort with discomfort Photo by Rebecca Krebs [link]
  12. Concepts #2 5 levels Hierarchy of needs Safety, trust, intimacy Social threat SCARF model Photo by Lee Nachtigal [link]
  13. 5 levels Richard Francisco In what ways do we communicate? Increasing levels of difficulty, risk & learning Photo by Rita Willaert [link]
  14. 5 levels 1: Ritual 2: Extended Ritual 3: Content 4: Feelings About Content 5: Feelings About Each Other Photo by Rita Willaert [link]
  15. 5 levels Hardest Riskiest Most powerful for feedback 5: Feelings About Each Other Photo by Rita Willaert [link]
  16. Hierarchy of needs Abraham Maslow What motivates us as human beings? Photo by Wilhelm Joys Anderson [link]
  17. Hierarchy of needs Photo by Wilhelm Joys Anderson [link] Self-actualization Esteem Love & belonging Safety Physiological
  18. Hierarchy of needs Parallels in groups & relationships Photo by Wilhelm Joys Anderson [link]
  19. Hierarchy of needs Learning, self-awareness & change Psychological safety, trust & intimacy Photo by Wilhelm Joys Anderson [link] Experiments, risk-taking & vulnerability In groups & relationships…
  20. Teams as Photo by popofatticus [link] human systems Think about your interactions on this team… What enhances safety, trust & intimacy? What undermines them?
  21. Safety, trust, Photo by Carly Lesser & Art Drauglis [link] intimacy Read More
  22. Safety, trust, intimacy Safety = I won’t get hurt Trust = I believe you & you believe me Intimacy = We can make the private public
  23. Safety, trust, intimacy Feedback can create these conditions But there’s a problem…
  24. Can I give you some feedback? Photo by Robbie Grubbs [link]
  25. Feedback and Photo by Mykl Roventine [link] social threat
  26. Threat response aka “Fight, flight or freeze” Physiological Photo by State Farm [link]
  27. Threat response aka “Fight, flight or freeze” Emotional Photo by State Farm [link]
  28. Threat response aka “Fight, flight or freeze” Cognitive Decision-making Problem-solving Collaboration Photo by State Farm [link]
  29. Social threat (Some) social situations ≈ Physical threats Many times/day Most common location?
  30. Social threat Physiological/emotional response plus… Cognitive impairment Decision-making Problem-solving Collaboration Photo by Heisenberg Media [link]
  31. Social threat Result? Massive communication failure We give feedback ineffectively We receive it poorly Photo by Heisenberg Media [link]
  32. SCARF model Photo by Andrew Vargas [link] Read More David Rock What social situations trigger a threat response?
  33. SCARF model David Rock How can we minimize the risk of social threat? How can we create safety? Photo by Andrew Vargas [link]
  34. SCARF model Status Certainty Autonomy Relatedness Fairness Read More
  35. Use the model When giving feedback… Be mindful of status Minimize uncertainty Maximize autonomy Build the relationship* Play fair* Photo by Andrew Vargas [link]
  36. Use the model When getting feedback… Cultivate in-the-moment awareness Recognize our threat response Manage our emotions Slow things down
  37. Concepts #3 Relationships The net Photo by Lee Nachtigal [link]
  38. Relationships John Gottman What characterizes successful relationships? Photo by Harsha KR [link] Read More
  39. Relationships Feeling known by the other A culture of appreciation Responding to “bids” Mutual influence
  40. Relationships 5:1 positive to negative “Emotional bank account” & conflict Photo by Connor Tartar [link]
  41. Teams as Photo by popofatticus [link] human systems Think about your teammates… How’s your emotional bank account? What are you doing to build the relationship?
  42. The net Photo by The Mighty Tim Inconnu [link]
  43. The net David Bradford How to improve communication? How to minimize defensiveness? How can we play fair? Photo by The Mighty Tim Inconnu [link]
  44. The net Me You Your response My behavior My intention
  45. What I know Me My intention My behavior
  46. What I don’t You Your response
  47. What you know You Your response My behavior
  48. What you don’t Me My intention
  49. Use the model Intent ≠ impact My intention doesn’t guarantee your response Impact ≠ intent Your response wasn’t necessarily my intention
  50. Use the model Stay on our side of the net Focus on observed behavior Disclose our response When you do [X], I feel [Y].
  51. Use the model Result? Lower risk of social threat Less chance of defensiveness Increased sense of fairness
  52. Teams as Photo by popofatticus [link] human systems Think about your teammates… When do you cross their net? When do they cross yours?
  53. To sum up Build safety, trust & intimacy Use the models Minimize social threat Less stressful feedback More learning Photo by Pranav Yaddanapudi [link]
  54. Concepts #4 Positive feedback Mindset Soft start Photo by Lee Nachtigal [link]
  55. Positive feedback A paradox So important So often ineffective What’s wrong? Photo by Aaron Matthews [link] Read More
  56. Positive feedback We may not trust it We may even resent it We often praise the wrong things
  57. Positive feedback Don’t praise to buffer criticism Use a soft start*
  58. Positive feedback Don’t praise to overcome resistance Use other means of influence
  59. Positive feedback Don’t praise ability Praise effort and persistence
  60. Mindset Carol Dweck How do we feel about our abilities? How do we feel about our mistakes? Photo by Tuomas Puikkonen [link] Read More
  61. Fixed Growth Talent & intelligence are inherent traits Mistakes are failures or character flaws Negative emotional response to mistakes Talent & intelligence can be developed Mistakes are learning opportunities Pay close attention to mistakes & learn more Mindset Read More Adapted from Carol Dweck
  62. Soft start Photo by Phil McElhinney [link] Not like this
  63. Soft start Photo by OakleyOriginals [link] Like this
  64. Soft start Begin with positive intent (But don’t bullshit) Emphasize mutual goals Be mindful of your stress Read More
  65. Concepts #5 Emotional intelligence & groups Talking about feelings Group norms Photo by Lee Nachtigal [link]
  66. EQ and groups Why care? Effective teams Participation, cooperation, collaboration Can’t mandate behavior Photo by Woodleywonderworks [link] Read More
  67. EQ and groups Essential conditions… Mutual trust Group identity (feeling of belonging) Group efficacy (belief in value of the team) Strongly affected by group EQ Photo by Woodleywonderworks [link]
  68. EQ and groups Individual EQ Emotional awareness Emotion regulation (≠ suppression) Inward (one’s own emotions) Outward (others’ emotions) Photo by Woodleywonderworks [link]
  69. EQ and groups High EQ individuals ≠ High EQ group Group norms determine group EQ Create awareness of emotion Help regulate emotion Photo by Woodleywonderworks [link]
  70. Teams as Photo by popofatticus [link] human systems Think about how you show up on this team… How aware are you of your emotions? How aware are you of others’ emotions?
  71. Talking about Affect labeling Amygdala Talking disrupts negative emotion Talking about emotion > Thinking about emotion feelings Photo by Andrew Yee [link] Read More
  72. Talking about Group norms Norms define what’s normative Can we talk about feelings here? Overcome embarrassment feelings Photo by Andrew Yee [link]
  73. Our norms Photo by jm3 [link]
  74. Our norms Consider this team’s norms Create awareness of emotions Help regulate emotions Photo by jm3 [link]
  75. Norms that create awareness We never… We always… 1. Spend time getting to know others personally.
  76. Norms that create awareness We never… We always… 2. Regularly ask how others are doing.
  77. Norms that create awareness We never… We always… 3. Share thoughts and emotions with others in the moment.
  78. Norms that create awareness We never… We always… 4. Ask others who have been quiet in a discussion what they think.
  79. Norms that create awareness We never… We always… 5. Fully explore others’ resistance to our decisions.
  80. Norms that create awareness We never… We always… 6. Set aside time to discuss and evaluate our own effectiveness.
  81. Norms that create awareness We never… We always… 7. Acknowledge and discuss the feeling in the group in the moment.
  82. Norms that help regulate We never… We always… 1. Have clear ground rules for productive behavior in meetings.
  83. Norms that help regulate We never… We always… 2. Call out behavior that violates those ground rules.
  84. Norms that help regulate We never… We always… 3. Express acceptance of others’ emotions.
  85. Norms that help regulate We never… We always… 4. Make time to discuss difficulties within the team and the emotions they generate.
  86. Norms that help regulate We never… We always… 5. Use playfulness to acknowledge and relieve stress.
  87. Norms that help regulate We never… We always… 6. Express optimism about the team’s capabilities.
  88. Norms that help regulate We never… We always… 7. Provide others with positive feedback in the moment.
  89. Our norms What did we just learn? What might we do as a team? Photo by jm3 [link]
  90. Closing Photo by Todd Jones [link]
  91. Challenge yourself Photo by Daniel Oines [link]
  92. For more info… Building a Feedback-Rich Culture HBR Guide to Coaching Your Employees My background & coaching practice: www.edbatista.com/about.html Contact me: www.edbatista.com/contact.html
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