Created by Denis WIlson of DWP Information Architects for a Continuum / Channelnomics webcast. Our President appeared on that webcast as an expert in using Continuum RMM. The discussion highlighted a client that was using NetCare Services that was made up of Remote Monitoring and Management, Service Desk, Hosted Email, Backup and Data Recovery, and others.

1. DWP Information Architects
• Example Client
– Commercial general contractor
– $25 million in revenue
– 40 employees
– Major clients: hospitals, pharmaceutical
manufacturing, research institutions, and
museums with restoration facilities
– Internal part-time IT “Project Manager”

2. The Environment
• Network
– 1 DC/file server and 1 VMware-based application
server
– 2 main offices joined with router-based VPN
– Remote users at job sites throughout Los Angeles
– SSL VPN access to file server / RDP access to app.
server
– 15 Dell Vostro desktops, 25 Lenovo laptops, 25
iPhones and 3 iPads
– Cloud-based Exchange / SharePoint services

3. The RMM Services Provided
• Managed Network Services, plus 30 hours
monthly of On-Demand Network Services
– TDC+ and Help Desk for all in-house and remote users
– Proactive Server Care on servers
– Business continuity planning and management
• Backup and Data Recovery with cloud storage for the servers
• File cloud backup for the laptops
– Security planning and management
• Anti-virus and anti-malware software
– LogMeIn access
• For DWP and for the client tablet users

4. The Value-Add Services Provided
• Monthly reports and newsletters
• Quarterly status and IT strategy meetings
• Includes network assessments
• Application installation on workstations
• Monitoring for router/firewalls, and MF printers
• Integrated with ConnectWise, with invoicing and
web-based service portal
• NOC integrated with field engineering for
expertise and problem resolution