1.
FutureReady
A Public Sector Playbook for 2020 and Beyond
Dustin Haisler
Chief Innovation Officer | e.Republic
@dustinhaisler

2.
The future is coming, are you ready?

3.
What’s the future?
Privacy Experience Work Cybersecurity Emerging Tech

4.
Citizens will control their data and how government uses it.
FutureReady Prediction
Privacy Experience Work Cybersecurity Emerging Tech

5.
In may 2018, GDPR became a reality in Europe and changed the world’s view of data privacy.

6.
2018 was also the year privacy
took center stage in the US…

7.
2019 is the year that data privacy moves beyond
a set of features on your applications and
infrastructure…

8.
Creating New Legislation

9.
Data Privacy

10.
Creating New Models

11.
The Rise of a Decentralized Identity

12.
Source: calc.datum.org
How much is your data worth per year?
$

13.
FutureReady Tactics for Data Privacy

14.
Data privacy will impact all things (infrastructure,
networks and applications).
1

15.
Compliance with regulations will evolve - establish
responsibilities and policies now by engaging the
stakeholders and users.
2

16.
In the future, the role of the citizen defining their
right to control data will drive further change in
policies and technologies.
3

17.
Government will continue to evolve to an API.
FutureReady Prediction
Privacy Experience Work Cybersecurity Emerging Tech

18.
Experience: Government-Hosted
Channel: Government-Owned
The Future Government Experience

19.
Experience: Government-Hosted
Channel: Government-Owned
Experience: Government-Hosted
Channel: Third-Party Owned
The Future Government Experience

20.
The Future Government Experience
Experience: Government-Hosted
Channel: Government-Owned
Experience: Government-Hosted
Channel: Third-Party Owned
Experience: Third-Party Hosted
Channel: Third-Party Owned

21.
www.yogov.org

22.
Technology will interface with legacy government experiences
in many new ways, including voice…

23.
Source: Google I/O 2018 Keynote Video

24.
And it’s just getting started.

25.
And the future of the government experience
could very likely be a single app.

26.
www.evergov.com

27.
FutureReady Tactics for Government Experience

28.
Build the platform and plumbing to support
third-party apps and channels.1

29.
Develop the technology and policy architecture to
support integration of third-party applications.2

30.
Incorporate end-user experience and platform
strategy into your governance model.3

31.
FutureReady Prediction
Government agencies will look to on-demand employees.
Privacy Experience Work Cybersecurity Emerging Tech

32.
64% of State Chief Administrators see the growing skills
gap has having the highest impact on government work.
Data Source: Accenture surveys, fielded 2017-2018
The biggest gap today isn’t hiring people. It’s skills.

33.
The Divide Is Growing.

34.
The definition of work is also radically changing.

35.
And the need
for humans to
interface with
automated systems
will grow

36.
Source: Deloitte

37.
Example FutureReady Jobs
• Autonomous Systems Manager
• Chief Cyber Risk Officer
• Digital Labor Manager

38.
Autonomous Systems Manager
• Coordinates the autonomous city systems such
as buses, garage, enforcement and other self-
driving, government-owned systems.
• Requires: Masters in Computer Science.
Nanodegree in Next-Generation Connectivity or
Artificial Intelligence Preferred.

39.
Chief Cyber Risk Officer
• Serves as primary digital risk mitigation officer,
coordinating autonomous cybersecurity
systems.
• Requires: Masters in Cybersecurity or Computer
Science. Nanodegree in Artificial Intelligence
Preferred.

40.
Digital Labor Manager
• Coordinates and orchestrates the city’s digital
labor needs across multiple departments.
• Requires: Masters in Business Management,
Nanodegree in Digital Labor Management

41.
Agencies are finding new ways to keep up.

42.
Upgrading Skills

43.
Tapping Into New Talent Pools

44.
Reverse Mentoring

45.
FutureReady Tactics for the Future of Work

46.
Modernize job descriptions and associated skills.1

47.
Look at training programs to help upskill or reskill
your existing workers.2

48.
Create small-scale pilots to introduce new
workforce technologies and gain a better
understanding of their impact.
3

49.
FutureReady Prediction
Cybersecurity will be a new service government delivers to constituents.
Privacy Experience Work Cybersecurity Emerging Tech

50.
Community cybersecurity will become a new
government service.

51.
From IoT-enabled cars…

52.
Forcing legislators to respond…
Cybersecurity

53.
Evolving cybersecurity to a
function that spans beyond government walls.

54.
State + Business Task Force
State of Arizona

55.
Citizen Cybersecurity
New York City, NY

56.
Cybersecurity predictions for the future.

57.
Ransomware will have a bigger impact on consumers.

58.
Social engineering will leverage Artificial Intelligence.

59.
Cyber attack tools will get exponentially easier
and cheaper to use.

60.
FutureReady Tactics for Cybersecurity

61.
Look at cybersecurity under the lens of
enterprise risk management.1

62.
Explore applying a shared services model to
cybersecurity capabilities - see what capabilities
you can parter with other agencies on.
2

63.
Expect new cybersecurity & data sharing
regulations to take effect in 2019-2020.3

64.
FutureReady Prediction
New technologies will rapidly emerge and challenge existing regulations.
Privacy Experience Work Cybersecurity Emerging Tech

65.
Intelligent Infrastructure

66.
Crash Prediction
State of Indiana

67.
Predictive Maintenance
Kansas City, MO

68.
Drones

69.
Infrastructure-Inspecting
Drones
State of Minnesota

70.
Public Safety Drones
Louisville, KY

71.
Consumerization of Technology

72.
‘
Artificial Intelligence
Los Angeles, CA

73.
Single Sign On
State of Utah, Michigan,
Pennsylvania and Indiana

74.
Next-Generation Connectivity

75.
Next-Gen Connectivity
State of Alaska

76.
Source: What Mobile
5G Connectivity
Sacramento, CA

77.
Autonomous Transportation

78.
Autonomous Shuttles
Los Vegas, NV

79.
Autonomous Vehicle Pilots
State of Connecticut

80.
And regulations are coming….

81.
FutureReady Tactics for Emerging Technology

82.
Leverage public-private-partnerships to explore
emerging technologies and mitigate risk in the
process.
1

83.
Engage staff in piloting new software-based
applications to increase awareness of new
technologies.
2

84.
Leverage your industry partners to help you cut
through the market noise and better keep up
with the future.
3

85.
What does FutureReady look like?

86.
FutureReady Agencies
• Have adaptive privacy and data management policies.
• Use human-centered design to optimize for the experience.
• Leverage new models of work to meet skills gap.
• Treat cybersecurity as a community function.
• Have programs and partnerships to test emerging technologies.

87.
FutureReady Leadership Components
1. Creating an organizational vision for the future
2. Operating in a state of continuous beta
3. Leveraging the collective knowledge of your people
4. Empowering your team to learn new skills
5. Having emotional intelligence to navigate periods of disruptive change

88.
Being FutureReady
is a complex journey.

89.
But it’s a critical focus that
will prepare you and your
organization for anything
that comes.

90.
The future is coming.
Are you ready?

91.
FutureReady
A Public Sector Playbook for 2020 and Beyond
Dustin Haisler
Chief Innovation Officer | e.Republic
@dustinhaisler