SaaS companies, are you segmenting your customer acquisition channels correctly?
1. SaaS companies, are you segmenting
your customer acquisition channels
correctly?
Thursday, January 16th, 2014
2. Who are we?
●
Elizabeth Yin
○ Co-founder and CEO of LaunchBit, a
customer acquisition platform for SaaS
companies
○ ex Google marketer
○ BSEE Stanford
○ MBA MIT Sloan
SaaS customer acquisition
3. Who are we?
●
Lars Lofgren
○ Growth Manager at KISSmetrics,
customer analytics for SaaS companies
○ University of Colorado
Boulder
4. Today’s talk is on ...
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Why SaaS customer acquisition is HARD
How to test marketing channels
How to measure performance
Q&A
15. Let’s test for performance
● BigDataSoft, Inc.
○ LTV: $4,500 per customer
○ SaaS rule of ⅓
■ Can spend up to $1,500 per new customer
16. But sales take a long time...
● What is our cost per lead?
17. How to determine lead quality
● Lead scoring tools
○ Work email address
○ Geolocation
○ Engagement with your site
○ Budget
○ Click through rate (CTR)
18. Setting up a test
● LaunchBit: SaaS advertising platform
○ Email ad network
○ Niche blog ad networks
○ Audience targeting
19. How to measure your channel
performance
Thursday, January 16th, 2014