1. Knowledge Management
VIII specialized seminar
All about Virtual Communities
on Public Administrations
Why CoP? How to improve it?
Balance, Openess, Community profiles
Dolors Reig, El caparazón
3. Communication - Conversation
A community can born wherever
it occurs a conversatoin
EASY, ABUNDANT
It was never so easy to create
groups (community concept is
not scarce yet) Clay Shirky
4. Virtual CoPs Orientation, Goals
Individual Organizational
1. Social Learning (P2P), 1. Knowledge management
-Learning to know – to be (Seeley Brown) -Learning organizations (Senge), Benchmarking
(Expertesa) -Corporate expertise
-Digital Competencies, Digital Wisdom. -Knowledge products
-Project, product development across different areas.
-Collaboration
2. Relationships
–Positive work environment
2. Relationships
– Atention
- Context Providing 3. Digital Reputation: Label construction
- Work satisfaction -Organizational Atention, Relevance, Visibility
-Digital identity construction (e-portfolios) - Antenna
-Social enterprise Culture (CSR)
3. Professional Reputation
-Expertise Projection (Institutional e-portfolio)
-Relevance, +Atention, Visibility, voice
-Antenna
-Self-Realization
7. Learning / Knowledge
Comunitats orientades a contingut, projectes
concrets: Wikipedia
Comunitats d´experts, orientades a solució de
problemes.
PLE
FÒRUMS
WIKIS
8. CoPs as a central element in Open Social Learning
Cop
Cop
Cop
Communities of Practice:
a Social Discipline of
Learning (Wenger)
Modificat de
9. Community and learning PERSONALIZED
Until now, the filter was professional post-production. In the era of
mass amateurism, things are first published and then filtered through
folksonomías, links, etc... Collaborative knowledge construction.
The best content, evaluated in a P2P way or with new criteria in the
network, become part of the institution (increasing knowledge of
discipline)
10. Relationship
Open ended Conversation communities: Social and technichal dialog.
Relationship oriented Communities
FORUMS, CHATS,
MICROBLOGGING
12. Human motivation pyramid (Maslow)
Interest networks
come form self-
3. Visibility, Relevance
actualization drive
Personal Learning Networks
1. Knowledge
Social
networks
come from
affection
2. Relationship, Atention
13. 7 principles, 5 towards openness
1. Design for development
2. Open dialogue between internal and external perspectives
3. Invite different levels of partitipation
4. Development of public and private spaces
5. Focus on values
6. Merge familiarity and stimulus
7. Create a pace for community participation
7 principles from Wenger, E., McDermott, R., & Snyder, W. M. (2002). Cultivating Communities of
Practice. Boston: Harvard Business School Press.