2. The course, today Why - Knowledge, why manage K What is – K, KM, KMS NOT a technology course
3. KM – getting the right K to the right people, at the right time .. sharing for effective action On a more serious note …
4. Motivation “Knowledge has become the key resource for military and economic strength… is fundamentally different from the traditional key resources of the economist – land, labor, and capital… we need systematic work on the quality of knowledge and the productivity of knowledge… the performance capacity, if not the survival, of any organization in the knowledge society will Increasingly depend on those two factors” [Drucker,1994]
36. Practice-based methodsThe real value of a rose is in people’s interaction (its symbolic value), neither in the rose itself (the object) nor in its price (its economic value) Potential advantages Imaginative rationality, (intersubjective) truth, context, over-timeness Potential disadvantages Difficult to turn into actionable knowledge and to sell
37. Learning as belonging Community Learning Learning as doing Identity Practice Learning as becoming Meaning Learning as experience Wenger, 1998 Social learning in communities
50. Related terms A learning organization is an organization skilled in creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights – Garvin, 1983 Knowledge is power – Bacon, 1597. Organizational politics.
51. Voices from practice If HP knew what HP knows, we would be three times as profitable. Lewis E Platt, former CEO of HP E-mail is where knowledge goes to die. Bill French, Consultant