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OPINION OF 
CUSTOMER ABOUT THE 
PRODUCT COLGATE 
TOOTHPASTE 
PRESENTED BY, 
Dharmesh 
Vaibhav
COMPANY PROFILE 
Colgate is an oral hygiene product line 
of toothpastes, toothbrushes, mouthwashes and dental 
floss. Colgate toothpaste was first sold by the company in 
1873, sixteen years after the death of its founder, William 
Colgate. 
Colgate was first toothpaste in a collapsible tube, introduce 
in 1896 in New York when it has previously been sold in 
glass jar since 1873. It is also widely accepted well both in 
rural and urban areas of INDIA and as well as in whole 
Asia…
RESEARCH METHODOLOGY 
ONLINE SURVEY(40) 
QUESTIONNAIRE 
DOOR TO DOOR(10) 
Predetermined question for all respondents that survey as 
a primary research instrument in survey research
Primary Objective 
 To study the consumer satisfaction towards Colgate 
toothpaste. 
 To know how many of consumer to know the content and use 
the Colgate tooth paste. 
 To know which thing in Colgate to attract the consumer. 
 To know how many of them to know the main ingredient.
Secondary Objective 
 To obtain 
information regarding the consumer preference towards 
various flavors offered by Colgate toothpaste. 
 To know the views of the user with the performance of 
Colgate toothpaste. 
 To give suitable suggestions to enrich the consumer 
preference of the Colgate toothpaste
LIMITATION OF THE STUDY 
The sample size is only 50. 
The period of study is limited 
There is no comparative study made. 
Under the study inexperienced people 
excluded.(majority are of student).
PERCENTAGE ANALYSIS 
GENDER: 
GENDER NO. OF RESPONDENT PERCENTAGE 
MALE 41 82 
FEMALE 09 18 
TOTAL 50 100 
INTERPRETATION 
MALE, 41, 82% 
FEMALE, 9, 18% 
RESPONDENT 
MALE 
FEMALE
OCCUPATION 
OCCUPATION NO. OF RESPONDENT PERCENTAGE ANALYSIS 
STUDENT 35 70 
POLICE 01 02 
BUSINESS MAN 03 06 
EMPLOYEE 07 14 
OPERATOR 02 04 
GOVT. EMP. 02 04 
TOTAL 50 100 
INTERPRETATION 
OPERATOR, 2 GOVT.EMP., 2 RESPONDENT 
STUDENT, 35 
EMPLOYEE, 7 
BUSINESS MAN, 3 
POLICE, 1 
STUDENT 
POLICE 
BUSINESS MAN 
EMPLOYEE 
OPERATOR 
GOVT.EMP.
LONG USING COLGATE BRAND 
LONG USING COLGATE NO. OF RESPONDENT PERCENTAGE ANALYSIS 
1-2Y 6 12 
3-4y 06 12 
4-5y 07 14 
5 & above 31 62 
TOTAL 50 100 
INTERPRETATION 
1-2y, 6, 12% 
3-4y, 6, 12% 
4-5y, 7, 14% 
5 & ABOVE, 31, 
62% 
RESPONDENT 
1-2y 
3-4y 
4-5y 
5 & ABOVE
ATTRACT TO BUY PRODUCT 
ATTRACK YOU TO BUY NO. OF RESPONDENT PERCENTAGE ANALYSIS 
PACKAGING 05 10 
FLAVOUR 06 12 
DOCTOR ADVICE 11 22 
QUALITY 28 56 
TOTAL 30 100 
INTERPRETATION 
PACKAGING, 5, 
10% 
FLAVOUR, 6, 12% 
DOCTOR AD., 11, 
22% 
QUALITY, 28, 56% 
RESPONDENT 
PACKAGING 
FLAVOUR 
DOCTOR AD. 
QUALITY
FROM WERE YOU BUY THE PRODUCT 
SOURCES NO. OF RESPONDENT PERCENTAGE ANALYSIS 
ONLINE 01 02 
KIRANASTORE 36 72 
SUPERMARKET 10 20 
OTHER 03 06 
TOTAL 50 100 
INTERPRETATION 
OTHER, 6%, 6% RESPONDENT 
ONLINE, 2%, 2% 
KIRANASTORE, 
72%, 72% 
SUPERMARKET, 
20%, 20% 
ONLINE 
KIRANASTORE 
SUPERMARKET 
OTHER
ADVICE TO BUY PARTICULAR PRODUCT 
ADVICE TO BUY NO. OF RESPONDENT PERCENTAGE ANALYSIS 
DOCTOR 07 14 
FRIENDS 11 22 
FAMILY 28 56 
OTHER 04 8 
TOTAL 50 100 
INTERPRETATION 
RESPONDENT 
DOCTOR, 7, 14% 
FRIENDS, 11, 22% 
OTHER, 4, 8% 
FAMILY, 
28, 56% 
DOCTOR 
FRIENDS 
FAMILY 
OTHER
MONEY SPEND 
MONEY SPEND ( RS.) NO. OF RESPONDENT PERCENTAGE ANALYSIS 
0-30 11 22 
31-60 21 42 
61-90 08 16 
91-120 06 12 
121 ABOVE 04 08 
TOTAL 50 100 
INTERPRETATION 
121 ABOVE, 4, 8% RESPONDENCE 
0-30, 11, 22% 
31-60, 21, 42% 
91-120, 6, 12% 
61-90, 8, 16% 
0-30 
31-60 
61-90 
91-120 
121 ABOVE
HOW DO YOU OFTEN PURCHASE COLGATE PASTE 
OFFEN PURCHASE PASTE NO. OF RESPONDENT PERCENTAGE ANALYSIS 
ALWAYS 32 64 
USUALLY 11 22 
OCCASIONALLY 02 04 
RARELY 05 10 
TOTAL 50 100 
INTERPRETATION 
RESPONDENT 
ALWAYS 32 64% 
OCCASIONALLY 2 
4% 
USUALLY 11 22% 
RARELY 5 10% 
ALWAYS 
USUALLY 
OCCASIONALLY 
RARELY
REASON FOF SWITCHING TO OTHER BRAND 
REASON FOR CHANGING NO. OF RESPONDENT PERCENTAGE ANALYSIS 
PRICE RISE 08 16 
SCHEME OFFERED 18 36 
SUGGESTION BY OTHER 11 22 
QUALITY 05 10 
OTHER 08 16 
TOTAL 50 100 
INTERPRETATION 
PRICE RISE 8 16% 
SCHEM 
E 
OFFERE 
QUALITY 5 
10% 
SUGGESTION 
BY OTHER 11 
22% 
OTHER 8 16% 
RESPONDENT 
PRICE RISE 
SCHEME OFFERED 
SUGGESTION BY OTHER 
QUALITY 
OTHER
PERCEPTION ABOUT COLGATE PASTE 
PERCEPTION NO. OF RESPONDENT PERCENTAGE ANALYSIS 
MICRO WHITENESS 12 24 
ACTIVE CLEAN 16 32 
STRONGERTEETH 13 26 
VARIETY OF INGREDIENTS 08 16 
OTHER 01 02 
TOTAL 50 100 
INTERPRETATION 
1, 12, 24% 
RESPONDENT 
2, 16, 
32% 
4, 8, 16% 
3, 13, 
26% 
5, 1, 2% 
1 
2 
3 
4 
5
SATISFACTION 
SATISFACTION NO. OF RESPONDENT PERCENTAGE ANALYSIS 
YES 45 90 
NO 05 10 
TOTAL 50 100 
INTERPRETATION 
YES, 45, 90% 
RESPONDENT 
NO, 5, 10% 
YES 
NO
CONCLUSION 
As per my survey I find that, all customer are 
satisfied with the Colgate brand. Price doesn't 
matter in buying behavior of product. Quality 
and Variety matter in buying behavior.
TOOTHPASTE
TOOTHPASTE

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TOOTHPASTE

  • 1. OPINION OF CUSTOMER ABOUT THE PRODUCT COLGATE TOOTHPASTE PRESENTED BY, Dharmesh Vaibhav
  • 2. COMPANY PROFILE Colgate is an oral hygiene product line of toothpastes, toothbrushes, mouthwashes and dental floss. Colgate toothpaste was first sold by the company in 1873, sixteen years after the death of its founder, William Colgate. Colgate was first toothpaste in a collapsible tube, introduce in 1896 in New York when it has previously been sold in glass jar since 1873. It is also widely accepted well both in rural and urban areas of INDIA and as well as in whole Asia…
  • 3. RESEARCH METHODOLOGY ONLINE SURVEY(40) QUESTIONNAIRE DOOR TO DOOR(10) Predetermined question for all respondents that survey as a primary research instrument in survey research
  • 4. Primary Objective  To study the consumer satisfaction towards Colgate toothpaste.  To know how many of consumer to know the content and use the Colgate tooth paste.  To know which thing in Colgate to attract the consumer.  To know how many of them to know the main ingredient.
  • 5. Secondary Objective  To obtain information regarding the consumer preference towards various flavors offered by Colgate toothpaste.  To know the views of the user with the performance of Colgate toothpaste.  To give suitable suggestions to enrich the consumer preference of the Colgate toothpaste
  • 6. LIMITATION OF THE STUDY The sample size is only 50. The period of study is limited There is no comparative study made. Under the study inexperienced people excluded.(majority are of student).
  • 7. PERCENTAGE ANALYSIS GENDER: GENDER NO. OF RESPONDENT PERCENTAGE MALE 41 82 FEMALE 09 18 TOTAL 50 100 INTERPRETATION MALE, 41, 82% FEMALE, 9, 18% RESPONDENT MALE FEMALE
  • 8. OCCUPATION OCCUPATION NO. OF RESPONDENT PERCENTAGE ANALYSIS STUDENT 35 70 POLICE 01 02 BUSINESS MAN 03 06 EMPLOYEE 07 14 OPERATOR 02 04 GOVT. EMP. 02 04 TOTAL 50 100 INTERPRETATION OPERATOR, 2 GOVT.EMP., 2 RESPONDENT STUDENT, 35 EMPLOYEE, 7 BUSINESS MAN, 3 POLICE, 1 STUDENT POLICE BUSINESS MAN EMPLOYEE OPERATOR GOVT.EMP.
  • 9. LONG USING COLGATE BRAND LONG USING COLGATE NO. OF RESPONDENT PERCENTAGE ANALYSIS 1-2Y 6 12 3-4y 06 12 4-5y 07 14 5 & above 31 62 TOTAL 50 100 INTERPRETATION 1-2y, 6, 12% 3-4y, 6, 12% 4-5y, 7, 14% 5 & ABOVE, 31, 62% RESPONDENT 1-2y 3-4y 4-5y 5 & ABOVE
  • 10. ATTRACT TO BUY PRODUCT ATTRACK YOU TO BUY NO. OF RESPONDENT PERCENTAGE ANALYSIS PACKAGING 05 10 FLAVOUR 06 12 DOCTOR ADVICE 11 22 QUALITY 28 56 TOTAL 30 100 INTERPRETATION PACKAGING, 5, 10% FLAVOUR, 6, 12% DOCTOR AD., 11, 22% QUALITY, 28, 56% RESPONDENT PACKAGING FLAVOUR DOCTOR AD. QUALITY
  • 11. FROM WERE YOU BUY THE PRODUCT SOURCES NO. OF RESPONDENT PERCENTAGE ANALYSIS ONLINE 01 02 KIRANASTORE 36 72 SUPERMARKET 10 20 OTHER 03 06 TOTAL 50 100 INTERPRETATION OTHER, 6%, 6% RESPONDENT ONLINE, 2%, 2% KIRANASTORE, 72%, 72% SUPERMARKET, 20%, 20% ONLINE KIRANASTORE SUPERMARKET OTHER
  • 12. ADVICE TO BUY PARTICULAR PRODUCT ADVICE TO BUY NO. OF RESPONDENT PERCENTAGE ANALYSIS DOCTOR 07 14 FRIENDS 11 22 FAMILY 28 56 OTHER 04 8 TOTAL 50 100 INTERPRETATION RESPONDENT DOCTOR, 7, 14% FRIENDS, 11, 22% OTHER, 4, 8% FAMILY, 28, 56% DOCTOR FRIENDS FAMILY OTHER
  • 13. MONEY SPEND MONEY SPEND ( RS.) NO. OF RESPONDENT PERCENTAGE ANALYSIS 0-30 11 22 31-60 21 42 61-90 08 16 91-120 06 12 121 ABOVE 04 08 TOTAL 50 100 INTERPRETATION 121 ABOVE, 4, 8% RESPONDENCE 0-30, 11, 22% 31-60, 21, 42% 91-120, 6, 12% 61-90, 8, 16% 0-30 31-60 61-90 91-120 121 ABOVE
  • 14. HOW DO YOU OFTEN PURCHASE COLGATE PASTE OFFEN PURCHASE PASTE NO. OF RESPONDENT PERCENTAGE ANALYSIS ALWAYS 32 64 USUALLY 11 22 OCCASIONALLY 02 04 RARELY 05 10 TOTAL 50 100 INTERPRETATION RESPONDENT ALWAYS 32 64% OCCASIONALLY 2 4% USUALLY 11 22% RARELY 5 10% ALWAYS USUALLY OCCASIONALLY RARELY
  • 15. REASON FOF SWITCHING TO OTHER BRAND REASON FOR CHANGING NO. OF RESPONDENT PERCENTAGE ANALYSIS PRICE RISE 08 16 SCHEME OFFERED 18 36 SUGGESTION BY OTHER 11 22 QUALITY 05 10 OTHER 08 16 TOTAL 50 100 INTERPRETATION PRICE RISE 8 16% SCHEM E OFFERE QUALITY 5 10% SUGGESTION BY OTHER 11 22% OTHER 8 16% RESPONDENT PRICE RISE SCHEME OFFERED SUGGESTION BY OTHER QUALITY OTHER
  • 16. PERCEPTION ABOUT COLGATE PASTE PERCEPTION NO. OF RESPONDENT PERCENTAGE ANALYSIS MICRO WHITENESS 12 24 ACTIVE CLEAN 16 32 STRONGERTEETH 13 26 VARIETY OF INGREDIENTS 08 16 OTHER 01 02 TOTAL 50 100 INTERPRETATION 1, 12, 24% RESPONDENT 2, 16, 32% 4, 8, 16% 3, 13, 26% 5, 1, 2% 1 2 3 4 5
  • 17. SATISFACTION SATISFACTION NO. OF RESPONDENT PERCENTAGE ANALYSIS YES 45 90 NO 05 10 TOTAL 50 100 INTERPRETATION YES, 45, 90% RESPONDENT NO, 5, 10% YES NO
  • 18. CONCLUSION As per my survey I find that, all customer are satisfied with the Colgate brand. Price doesn't matter in buying behavior of product. Quality and Variety matter in buying behavior.