1. Public
&
Collaborative
Eduardo Staszowski, PhD
Director PDL@TNS
DESIS-UK Public Service Collab
November 13, 2013
Central
Saint
Mar,ns
College
London

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nyc.pubcollab.org
newschool.edu/desis

3. Public & Collaborative
a program of activities created to investigate
the assertion that design can serve as a catalyst
for social innovation in public services
03
nyc.pubcollab.org
newschool.edu/desis

4. Premises
• assumption that citizens, especially as they
become ever more connected, can collaborate
with each other and with government and to
improve their lives.
• new forms of collaboration where people,
experts, and governments can work together to
provide better public services (co-governance,
co-design, and co-production).
04
nyc.pubcollab.org
newschool.edu/desis

5. Peer-to-peer
Services
Carbon
Reduction
Innovation
Units
Social
Cohesion
Immigration
Heathcare
Youth and
Recreation
Services
Sustainable
Campus
Neighborhood
Revitalization
05
www.desis-clusters.org
Affordable
Housing

6. Challenges
• not only a crisis of service delivery, but also a
crisis of governability and political representation
• traditional silos separate government apparatus
from community action
• disconnect and distrust of people in the public
institutions, politicians, planners
06
Staszowski, E., Brown, S. and Winter, B. (2013) Reflections
on Designing for Social Innovation in the Public Sector

7. “Sorry for the
inconvenience, we’re
changing the country”
07
Staszowski, E., Brown, S. and Winter, B. (2013) Reflections
on Designing for Social Innovation in the Public Sector

8. Opportunities for Design
a. to enhance existing service structures
b. to contribute to the creation of the conditions/spaces where
problems can be discussed, debated and eventually resolved
c. to imagine new forms of political participation and political
possibilities
08
Staszowski, E., Brown, S. and Winter, B. (2013) Reflections
on Designing for Social Innovation in the Public Sector

9. 09
nyc.pubcollab.org
newschool.edu/desis

10. Project 1
Designing Services for Housing
10
nyc.pubcollab.org
newschool.edu/desis

13. Strategy
• improving NYC HPD’s services and interfaces
with current and potential residents of
subsidized housing for low- and moderateincome New Yorkers
• affordable housing developments can provide
space for new residents and neighbors to
engage in new activities and collaborations
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nyc.pubcollab.org
newschool.edu/desis

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nyc.pubcollab.org
newschool.edu/desis

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nyc.pubcollab.org
newschool.edu/desis

16. Outcomes
•
How-to-guide: kit of service ideas for increasing tenants and
landlords' understanding of the city’s housing maintenance
code and protection of tenants’ rights; simplifying application
processes for affordable units; improving information
channels and physical spaces; and creating networks among
neighbors for mutual support.
•
Four pilots in course to enhance the affordable housing
application process: new informational materials, hyper-local
marketing strategy, housing ambassadors and NYC Housing
Connect street team.
16
nyc.pubcollab.org
newschool.edu/desis

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nyc.pubcollab.org
newschool.edu/desis

18. Download
(Nov. 21)
www.nyc.pubcollab.org
11
nyc.pubcollab.org
newschool.edu/desis

19. Project 2
Civic Service
A platform to encourage interagency
collaboration in local government and inspire
civil servants to become social intrapreneurs
within their agencies
19
nyc.pubcollab.org
newschool.edu/desis

20. Strategy
•
Exposure to Strategic Design
•
Training in Critical and Creative Skills
•
Networks for Collaboration
•
Incubation of Ideas
20
nyc.pubcollab.org
newschool.edu/desis

21. Forum
• Monthly lecture series just for civil servants.
• Safe space for inspiration, exploration and dialogue.
15

22. Workshop
• Space for civil servants to acquire critical and creative
problem-solving skills through project-based workshops.
• Work with municipal agencies as the workshop’s partners to
tackle real, local problems.
15

23. Project 3
Public Innovation Places
Exploratory and experimental sites for working
towards innovative solutions to public/social
problems. They could be dedicated to the creation of
networks and partnerships; launching projects,
events, and platforms.
23
nyc.pubcollab.org
newschool.edu/desis

24. TOP-DOWN
“Public Innovation Places”
• Cultural brokers
• Knowledge diffusers
• Interpreter of demands
BOTTOM-UP
Government
• Policy makers
• Public services providers
MIDDLE-UP-DOWN
Middle-Up-Down
24
Design
Creative Citizens
• Hidden social innovators
• Grassroots activists
• Tacit knowledge
Adapted from Staszowski, E. (2011) From cultural heritage to social
innovation. A design-driven, community-based model for sustainable cities

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28. 28
“Co-op of Public Goods”

29. Talking Transition
28

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31. Project 4
Innovating in Public Education
31
nyc.pubcollab.org
newschool.edu/desis

32. How students, teachers, families, and administrators can cocreate more collaborative, responsive, and engaging educational
experiences?
15

33. Download
www.desis-clusters.org
33

34. Journal
Spring/Fall 14
34

35. Thank you
staszowe@newschool.edu
newschool.edu/desis
@desisparsons