Jan-Erik Baars

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Currently I head the BA in Design Management at the University of Applied Science (HSLU) in Lucerne, Switzerland, where I also lead a further education program in design management and participate in design management related research activities. Furthermore I am a consultant, supporting organizations to improve effective use of design. Together with the HSLU, I developed the Customer Centricity Score (CCScore), a method to measure customer centricity in organizations. More information on www.janerikbaars.com

design design management design thinking event strategy education and training management integrierte organization service design human centered design wicked problems collaboration cultures innovation organizational development kpi organizational culture customer experience kundenerlebnisse hcd medical

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Jan-Erik Baars

Competency Framework in Design Management

Service Design: Kompetenz Entwickeln!

Dutch German Collaboration @ MCBW 2013

Customer Centricity Score

Wütende Designer!

Gestalten statt Verwalten!