Do you hold people accountable in your personal and professional life? Here are ideas to consider when you need to do this and could use a refresher or motivation.

1. Hold Them AccountableHold Them Accountable
Presented by:Presented by:
Don BoiceDon Boice
donboice@boicecounseling.comdonboice@boicecounseling.com
(585) 802-1273(585) 802-1273

2. AgendaAgenda
1. Introduction1. Introduction
2. Main Points2. Main Points
A People Respect You When You DoA People Respect You When You Do
B Build Integrity at WorkB Build Integrity at Work
C Build Your BrandC Build Your Brand
3. Review/Summary3. Review/Summary
4. Questions and Answers4. Questions and Answers

3. RelevanceRelevance
• High on the list of complaints ofHigh on the list of complaints of
employees during exit interviews- “No oneemployees during exit interviews- “No one
is accountable”is accountable”
• Holding people accountable helpsHolding people accountable helps
• Where does the buck stop?Where does the buck stop?
• What can you do about it right now?What can you do about it right now?

4. RelevanceRelevance
• Do I hold myself accountable?Do I hold myself accountable?
• When people know what to expect, theyWhen people know what to expect, they
feel more comfortablefeel more comfortable
• You earn respect when you follow throughYou earn respect when you follow through
and expect the same from othersand expect the same from others
• Accountability partners- working out, 12Accountability partners- working out, 12
StepsSteps

5. Main PointsMain Points
A People Respect You When You DoA People Respect You When You Do
B Build Integrity at WorkB Build Integrity at Work
C Build Your BrandC Build Your Brand

6. People Respect You When You DoPeople Respect You When You Do
• No one likes to be confrontedNo one likes to be confronted
• Confronting takes courage and doing it wellConfronting takes courage and doing it well
earns you respectearns you respect
• Letting people slide makes you friends, but notLetting people slide makes you friends, but not
the right typethe right type

7. Continued -People Respect YouContinued -People Respect You
When You DoWhen You Do
• How do you feel about people when theyHow do you feel about people when they
call you on your manipulation or efforts tocall you on your manipulation or efforts to
coast or slack off?coast or slack off?
• What patterns do you notice in your workWhat patterns do you notice in your work
related to accountability?related to accountability?
• How have you used this in the past?How have you used this in the past?

8. Build Integrity at WorkBuild Integrity at Work
• Do you walk the walk?Do you walk the walk?
• How do you view people in managementHow do you view people in management
who do not have integrity?who do not have integrity?
• Having policies and procedures and notHaving policies and procedures and not
following them has what impact on yourfollowing them has what impact on your
work?work?
• Change them or follow themChange them or follow them

9. Build Integrity at WorkBuild Integrity at Work
• Reputation- Clint Eastwood, Meryl Streep-Reputation- Clint Eastwood, Meryl Streep-
would you cross them?would you cross them?
• What might change if you were known asWhat might change if you were known as
the person who can get results, no matterthe person who can get results, no matter
the excuses, copouts or justifications?the excuses, copouts or justifications?
• Who keeps you accountable at work?Who keeps you accountable at work?

10. Accountability and ConflictAccountability and Conflict
• Let them know youLet them know you
respect their opinionrespect their opinion
• Try to show that youTry to show that you
“get” them“get” them
• Validate more oftenValidate more often
and practice itand practice it
• Don’t share yourDon’t share your
opinion right awayopinion right away
• Show them that youShow them that you
were paying attentionwere paying attention
and noticed themand noticed them
• Everyone wants to beEveryone wants to be
noticed, understoodnoticed, understood
and ultimatelyand ultimately
appreciatedappreciated
• Confront and beConfront and be
heardheard

11. Build Your BrandBuild Your Brand
• Who are you? That perception is your brandWho are you? That perception is your brand
• ““He does what he says he will do. I can rely onHe does what he says he will do. I can rely on
him.”him.”
• ““We get our money’s worth when we ask him toWe get our money’s worth when we ask him to
train us. It is exciting, enjoyable, thought-train us. It is exciting, enjoyable, thought-
provoking and thorough.”provoking and thorough.”
• This affects you, your chances for advancementThis affects you, your chances for advancement
and your businessand your business

12. Obstacles to ConfrontingObstacles to Confronting
• What blocks do you have within yourself toWhat blocks do you have within yourself to
confronting, and confronting this particularconfronting, and confronting this particular
person or group?person or group?
• You make the big bucks, you have toYou make the big bucks, you have to
confront- they pay you to hold peopleconfront- they pay you to hold people
accountableaccountable
• What steps can you take to resolve thisWhat steps can you take to resolve this
issue?issue?

13. How ToHow To
• Just point out what they promised to do orJust point out what they promised to do or
were expected to do.were expected to do.
• Contrast that with what happened inContrast that with what happened in
reality.reality.
• If something does not match- point it out.If something does not match- point it out.
• Do it matter-of-factDo it matter-of-fact
• No added emotionNo added emotion

14. Examples- SoftExamples- Soft
• ““Hey, I know weHey, I know we
talked about____.talked about____.
How is that going?”How is that going?”
• You said that youYou said that you
were going to sweepwere going to sweep
the floor and it looksthe floor and it looks
like the floor has notlike the floor has not
been swept…(pausebeen swept…(pause
for them to answer)for them to answer)
• ““You said you wouldYou said you would
be on time and Ibe on time and I
noticed you were 5noticed you were 5
minutes late today.”minutes late today.”
• ““The meeting startedThe meeting started
at 8:30 am and I sawat 8:30 am and I saw
you pull in the parkingyou pull in the parking
lot at 8:30.”lot at 8:30.”

15. Examples- Not Getting ItExamples- Not Getting It
• We need to talk about what you agreed toWe need to talk about what you agreed to
do. You are not meeting your end of thedo. You are not meeting your end of the
agreement.agreement.
• We need to talk about consequences forWe need to talk about consequences for
not following through with what younot following through with what you
promised.promised.
• You are getting paid to do___ and it is notYou are getting paid to do___ and it is not
getting done.getting done.

16. Friend or Co-Worker?Friend or Co-Worker?
• What do you need to rehearse in yourWhat do you need to rehearse in your
head before meeting with the person?head before meeting with the person?
• ““We are not friends, we are friendly. At theWe are not friends, we are friendly. At the
end of the day I am your boss and theend of the day I am your boss and the
buck stops with me. I am upset that youbuck stops with me. I am upset that you
left me hanging on this one. I counted onleft me hanging on this one. I counted on
you to keep your word and you let meyou to keep your word and you let me
down.”down.”

17. Empathy and AccountabilityEmpathy and Accountability
• Human connection feels goodHuman connection feels good
• Ask them why they have not done it, beAsk them why they have not done it, be
understanding and help them get it doneunderstanding and help them get it done
• Holding someone accountable does notHolding someone accountable does not
always feel good- “It does not matter whatalways feel good- “It does not matter what
is going on, this has to get done it isis going on, this has to get done it is
mission critical.”mission critical.”

18. To Return to Where We BeganTo Return to Where We Began
A People Respect You When You DoA People Respect You When You Do
B Build Integrity at WorkB Build Integrity at Work
C Build Your BrandC Build Your Brand

19. Action PlanAction Plan
• Do you need help practicing or rehearsingDo you need help practicing or rehearsing
this?this?
• How would things change if youHow would things change if you
implemented the ideas we talked about?implemented the ideas we talked about?
• How will you commit to applying this toHow will you commit to applying this to
your life this week?your life this week?

20. QuestionsQuestions
• What questions do you have that have notWhat questions do you have that have not
yet been answered?yet been answered?
• When you think of a question, you mayWhen you think of a question, you may
reach Don Boice at (585) 802-1273 orreach Don Boice at (585) 802-1273 or
don@brictraining.comdon@brictraining.com