Personal Information
Unternehmen/Arbeitsplatz
Greater Minneapolis-St. Paul Area United States
Beruf
Customer Experience & Service Design
Branche
NGO / Public Service
Info
For profitability and sustainability in private sector, and responsible stewardship in public sector, Service Design is positioned to facilitate innovative solution creation across the spectrum of service delivery.
I help businesses and organization realize their opportunities by facilitating the inclusion of Service Design principles and practices into their development processes. Encouraging a broad range of stakeholders to creatively consider, prototype, test and reconsider their and others' roles in a service delivery ecosystem results in ideas and solutions that could not be discovered without their participation.
The engagement and enthusiasm that results from these approaches he...
Tags
gsjam
service design
global service jam
twin cities service jam
tampa service jam
prototypes
prototyping
journey map
customer journey mapping
tamps service jam
personas
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Präsentationen
(4)Gefällt mir
(6)IDEO - Design thinking workshop 2016
Center for Entrepreneurship (C4E), University of Cyprus
•
Vor 7 Jahren
What is Service Design?
Daniel Harris
•
Vor 10 Jahren
Customer Journey Mapping and CX Research
Marc Stickdorn
•
Vor 8 Jahren
Marc Stickdorn & Jakob Schneider – Mobile ethnography and ExperienceFellow, a service design start-up
Jakob Schneider
•
Vor 8 Jahren
How We Work: UX Design at Navy Federal Credit Union
Mitch Hazam GSD
•
Vor 9 Jahren
Introduction to the UK Policy Lab
Policy Lab
•
Vor 9 Jahren
Personal Information
Unternehmen/Arbeitsplatz
Greater Minneapolis-St. Paul Area United States
Beruf
Customer Experience & Service Design
Branche
NGO / Public Service
Info
For profitability and sustainability in private sector, and responsible stewardship in public sector, Service Design is positioned to facilitate innovative solution creation across the spectrum of service delivery.
I help businesses and organization realize their opportunities by facilitating the inclusion of Service Design principles and practices into their development processes. Encouraging a broad range of stakeholders to creatively consider, prototype, test and reconsider their and others' roles in a service delivery ecosystem results in ideas and solutions that could not be discovered without their participation.
The engagement and enthusiasm that results from these approaches he...
Tags
gsjam
service design
global service jam
twin cities service jam
tampa service jam
prototypes
prototyping
journey map
customer journey mapping
tamps service jam
personas
Mehr anzeigen