Motadata product itsm overview. We provide ITSM solutions for small, medium and enteprise, include Telco company. Contact PT DAYA CIPTA MANDIRI SOLUSI for Indonesia coverage

1. © 2019 Mindarray Systems Pvt. Ltd., All rights reserved.
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Company Overview
Unified Product Suite for IT Operations and Big Data Analytics

2. © 2019 Mindarray Systems Pvt. Ltd., All rights reserved.
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p
Company Overview

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Mindarray Systems at a Glance
Revenue Growth
expected In 2018-19
6X
Headquarters Gujarat, India
Established Sept, 2010
VerticalsProducts
Network
Monitoring
Log
Management
IT Service
Management
Telecom Government Enterprise
Growth in last 3 years
422%
Fastest growing IT
Company in India*
11th
Devices being
Monitored
1+ Mn
Fastest growing IT
Company in APAC*
185th
Deployments
200+
Smart City Projects ¹
12+
State-wide FTTX
Deployment (BharatNet) ²
4

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Our Journey So Far
Founded in
2010
Incepted with
focus on
developing NMS
Minder 4.0
• 2nd successful release
• Closed multiple OEM
deals
Motadata 6.0
• Next-gen unified platform
for IT & Log Analytics
• OEM Deal with Sterlite for
2500 devices/year
• 1st customer in Dubai:
Zain, Kuwait
• Sales operations in
Bangalore & Delhi
• Sales operations in
Hyderabad
• Major Telecom Win
– RADWIN, Israel
• 2 Global Distributors
in Philippines
(NetPlay) & Dubai
(RAS Infotech)
Minder 3.0
First market release
of NMS tool
Minder 5.0
. 3rd successful release
. Acquired first
Fortune 500
customer – PWC
Singapore
Motadata 7.0
Unified Product Suite
for IT Ops (includes
ITSM & New features
such as HA, NCM &
Disaster Recovery)
2010 2014 2016 2018
2013 2015 2017
• Successful wins
in BharatNet &
Smart City
• Highest ever
Turnover
• Recognized by
IDC & Infotech
Research Group
2019

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Worldwide Presence
Worldwide Presence
UAE
India
Philippines
Indonesia
Singapore Malaysia
Myanmar
Thailand
IndiaIsrael
Headquarter, R&D, Sales Customers through PartnerPartners
Mexico
USA

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Verticals that we serveVerticals that we serve
Govt.
MSPCSP/DSP
EnterpriseCSP
EducationBFSI ITES HealthcareData Center Manufacturing
Smart Cities State-wide FTTX Govt. Data Center Surveillance
ISP

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Product Overview

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IT Service Automation with ITSM
Platform ITIL Compliant

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Are there rules to
automatically assign
tickets?
How do I maintain
inventory for both IT &
non IT assets?
How to automate
ticket management
which also complies to
ITIL standards
How to keep track of
assets spread across
multiple locations?
Problem Statements (Service Automation)

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Change Management
Understand the change and its impact,
implement it with minimum risk
Ticket & Incident Management
Report, respond, investigate & prevent
incident impact by restoring the
service to normal quickly
Asset Management
Operate, maintain, deploy & dispose of IT
assets in a systematic way
Patch / Package Management
Acquire, test & deploy patches/software
packages across all administered IT Assets
Problem Management
Eliminate recurring issues and reduce
adverse impact of incidents by
identifying the root cause
Knowledge Management
Capture, organize & make knowledge available
to reduce redundancy by empowering users to
find a solution on their own
Service Catalog
Pre-defined templates with list of IT
services that an end user can request
Service Automation Key Highlights (ITSM)

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The ITIL Compliant ITSM Platform
empowers enterprises to easily run their
IT operations with utmost reliability,
flexibility, & built-in intelligence.
The dynamic platform leverages power
of technology to deliver contextual,
collaborative and intelligent user
experience so that enterprises continue
to consume quality IT services with
highest operational efficiency.
Service Automation Key Highlights (ITSM)
Universal
Search
Assisted Conditional
Search
Quick
Filters
Colour coded
technician work load

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Architecture
Mobile App

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Incident Management
Workflow automation for entire Incident lifecycle with two way integration with monitoring system
Incident
logging
Incident
assignment
Incident
categorization
Incident
prioritization
Incident
response/closure
• Incident categories
• Quick Auto assignment using ML (Round robin, Load balancing)
• Saved Searches
• API channels
• Email/Trap/API calls to incident
• Group assignment
• Visual color notation
• SLA Management

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categorization and
prioritization
Phone
Identification &
Logging
Email
Web Portal
3rd Party System
Technician, Group
Assignment
Ticket Auditing Auto SLA, due time
Assignment
Resolution &
Response in time
work on ticket
(Problem Identification,
collaborate, search
knowledgebase )
Mobile App
Helpdesk Work Flow

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Problem Management
Eliminate the cause of service failure: Diagnose the problem & validate
workaround or permanent fix, to reduce No. of incoming/recurring incidents and
its impact
Problem detection
Problem categorization
Problem prioritization
Problem investigation & diagnosis
Problem resolution & closure

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Change Management
Minimize Operational
Risks
Set priority of change as
per business needs
Experience reduction in
No. of unauthorized changes
Enable less disruption
of IT services
Plan, implement and review
changes
Easily follow-up on
Business changes
Lower the risks due
to the changes
Record and document
the changes
Protect services in the
live environment

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Knowledge Management
Harness the power of knowledge transfer and self-service with Motadata’s ITSM’s
Knowledge Management Module to reduce the time taken to resolve known issue.
Create and publish articles from scratch, identify similar articles or import knowledge
base from external sources.
Self Service Portal: Utilize central information which
provides know-how on resolving issues that have occurred
before. The platform helps people to help themselves
Internal Training: Utilize the Knowledge to train new
recruits. New technicians can use existing knowledge to
resolve future queries
Knowledge Transfer: Share detailed steps in resolving an
issue, which may reoccur in future. Also link articles & FAQ’s
to known or common issues
Faster Troubleshooting: Let technicians provide faster
resolution to documented issues. Fix issues quickly and
enable IT teams to offer superior user experience
Contextual Search: It makes search for information fast &
effortless, that enables IT team to make informed decisions
based on available data
Complete Control: Set a custom rule for approvals whenever
any drafted article needs publishing. The draft then can only
be published when the manager has approved
Key Benefits

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Asset Management
Manage Asset
Lifecycle
Track IT & Non IT assets
effortlessly for better
control
IT Asset Inventory
Manage & optimize patch,
deployment, inventory
with single agent
Universal Agent
Control & Track where &
how software products are
being utilized
Software Inventory
Install patches for
Windows, Linux & 3RD party
applications
Patch Management
Optimize the profit
generated by assets
throughout their lifecycle
Asset Life Cycle
Keep track of all individual
configurations in your IT
system
Configuration
Discover all the assets in
your IT infrastructure
Auto-discover

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Patch Management
Update vulnerability details from vendors
Scan the Network
Download Patches
Identify Vulnerable Systems
Configuring Package Location
Approve/Reject Patches
Deploy Patch Remotely
Generate Status Reports

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Service Catalog
Service Catalog Workflow
Create Service Category Create Service Item
Create Service Catalog Template
It offers a pre-defined template with list of IT
services that an end user can request from IT
Teams. It clearly presents available services in a
visual format and automates workflows and
approvals to enable organizations improve
service delivery and thereby improves user
satisfaction.

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ITSM – Mobile Key Highlights
Self-service portal
SLA breach & compliance monitor
Auto asset discovery
Inbuilt browser based Remote Desktop
Acquire and deploy patches across assets
Dynamic approval, & collaboration
Centralised knowledge base
PinkVERIFY 2011 Certification
Smart load balancer to assign tickets
Universal Advanced Search
Workflow Automation
ITIL compliant processes
Mobile App Available for IOS & Android

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Key ITSM Platform Highlights
ITIL compliant processes - Incident, Problem, Change, Knowledge, Asset & Patch management
PinkVERIFY 2011 Certification for • Change Management • Incident Management • Problem Management • Request Fulfillment
Universal Advanced Search box with proactive filters for “Google–like” search experience
Powerful Codeless and Dynamic Workflow automation to design custom business rules
Smart load balancer to assign tickets based on level of expertise, experience, priority, availability and load of technician
Self-service portal, centralised knowledge base, dynamic approval, & collaboration features for seamless user experience
Resolve tickets promptly based on priority, get notified on SLA breach & measure SLA performance with compliance monitor
Auto asset discovery to know where your assets are located & who’s using them
Inbuilt browser based Remote Desktop
Achieve Service Level Agreements and IT Compliance
Improve Technician Productivity by automating redundant activities
Resolve recurring issues in no time

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Key Differentiator
Smart Auto
Assignment
Auto assign tickets
based on Technicians
load, group & expertise
Location discovery
with Asset
Pulls location info from
network settings while
discovering asset
spread across the
infrastructure
Ban
Software
Plug-in Driven
architecture for
seamless integration
with existing & future
technologies
Report
Correlation
Extract data in the
intersection of two
asset types for more
meaningful insights
Codeless
Customization
Change forms, add
categories, create
templates, status, etc.
from GUI
Search KB
from Ticket
Easily find solution to a
ticket from Knowledge
Base
Collaborate
using @ Sign
Seamlessly
communicate with
other technician
directly from a ticket
using @technician-
name
Dashboard with
Custom Widgets
Monitor data that you
actually want without
wasting time on
unwanted data
Seamless Search
Experience
Google-like search
experience – easily
search by Name,
Subject, Keywords etc.
Pause SLA
in Status
Pause SLA when a
ticket is in approval to
maintain accuracy in
SLA calculation

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Address
Contact Info
Email: info@motadata.com
Sales: sales@motadata.com
Support: support@motadata.com
India: +91 79 2680 0900
USA: +1 408-418-5229
Telephone
Connect with us
Thank You
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