This workshop brings both the academic and public library perspectives to developing strategies for actively building relationships with your community. Learn techniques to listen to your community, to discover where they are, and to be introduced to community listening and engaging tools and techniques. Social media, technological outreach, skill development, and interpersonal techniques for engaging in effective and dynamic outreach are discussed, along with a variety of tools, techniques and tips for cementing relationships with customers and clients. This workshop is filled with ideas and tools for connecting your library to your community, in both physical and digital locations.

1. Community
Engagement
Tools & Tips
Rudy Leon
David Lee King
flickr.com/photos/vpickering/9464289103/

2. Introductions
duc
tro
In
self
our
ey
Tell us about your experience with
Community Engagement:
- What is it?
- How are you doing it now?
flickr.com/photos/yourdon/3088582622/

3. Share time
mm
Co
s:
tie
ni
u
What/Who/Where are
your communities?
How many do you have?
flickr.com/photos/rustysheriff/4880169398/

4. Discovering
Communities
How do
you do it?

5. Discovering
Communities
Listening
Techniques

6. Discovering
Communities
Group
Activity
#1!
Inventory three communities
Plan ways to discover & listen to them
Share insights with the group
flickr.com/photos/andercismo/2349098787/

7. flickr.com/photos/camdiluv/4441155157/
Break
time!

8. Develop Strategies
to build relationships
with Communities:
Our
Experience
flickr.com/photos/srslyguys/4142364423/

9. Develop Strategies
to build relationships
with Communities:
Best
Practices

10. flickr.com/photos/bcostin/29404432/
Measuring Success

11. Group
Activity
#2
Pick one Community Group
Plan out how you will:
Discover them
Listen to them
Start interacting with them
Move them to a Next Action
How you will measure success
Discuss with the class

12. Q&A
time!
flickr.com/photos/doug88888/3555700749/