Tata AIG General Insurance Company - Insurer Innovation Award 2024
Theo Vd Steen - Added Value with CDI for Swiss Life and its customers - Data Quality Summit 2008
1. ‘ Added value with CDI for Swiss Life and its customers ’
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4. A new target audience for Customer Service Communication ? Zwitserleven Fee Agent / Broker Employee Employer Zwitserleven Good Old Days New Era Fee Agent / Broker Employee Employer
7. Towards a modern process based architecture (SOA-principles) Sales Sales Service Service ERP ERP Legacy Legacy Data Integration Centralized Business Logic Process Integration
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10. Which resulted in the following starting customer maintenance process Change Customer Details and contractdata in CRM system Validate and Identify Customer Details Extract, transform and route NAW + contract data Manual Checks Customer Due Diligence / List matching Insertion from Source or Channel LRD – GBA Check Validate Name Address Identifiy Customer CDD / Listmatching Insert/change Customer Master Change Cross Reference Merge Customer Manual Check CDD Manual Check Merge Manual Check validation Manual Check Identification