In order to resolve our organizational problems we need to understand the system. We need to try and determine why we re doing things. The Ishikawa Fishbone tool provides you with that guide.

1. Why are we doing this?
TLS Continuum How To Guide

2. Why are we doing this?
 We know we have to know what is going on
 We know we need to get to the root cause
 We know the organization requires certain
steps
 But why are we taking these steps

3. 5 Whys in Action: Tools
The head represents the problem
The bones represent the major influences on the process
Each arm has sub arms which respond to the question why

4. 5 Whys in Action: Tools
Bones represent
Management
Method
People
Metrics
Environment (Natural and Man-made)
Technology

5. Management People Process
Metrics Technology Material
Six Sigma Methodology- Define Stage Ishikawa Diagram
Each arm has sub arms which
respond to the question why
© 2015 Daniel Bloom & Associates, Inc

6. 6 Arms of the Fishbone: Management
We are experiencing this problem because management ____________
Ask for total input as to why management is the problem
Question 1: Why are we having an extend time to hire?
Question 1: We having an extend time to hire because management is
slow to respond to request for candidate feedback
Question 3: Why is management slow to respond to request for
candidate feedback
Question 4: Management is slow to respond because there is too much
on the managers desk

7. 6 Arms of the Fishbone: Method
We are experiencing this problem because the process____________
Ask for total input as to why method is the problem
Question 1: Why are we having an extend time to hire?
Question 2: We having an extend time to hire because the talent
management system is to complex
Question 3: Why is talent management system too complex?
Question 4: The process is slow to respond because there is too
redundancy in the system

8. 6 Arms of the Fishbone: People
We are experiencing this problem because people ____________
Ask for total input as to why people is the problem
Question 1: Why are we having an extend time to hire?
Question 1: We having an extend time to hire because people are slow
to meet timeline deadlines
Question 3: Why are people slow to respond to timeline deadlines?
Question 4: People are slow to respond to deadlines because of
miscommunication?

9. 6 Arms of the Fishbone: Metrics
We are experiencing this problem because metrics____________
Ask for total input as to why metrics is the problem
Question 1: Why are we having an extend time to hire?
Question 1: We having an extend time to hire because we are not using
the right metrics to review the time to hire
Question 3: Why are we using the wrong metrics?
Question 4: We are using the wrong metrics because we don’t knw what
we are supposed to be measuring

10. 6 Arms of the Fishbone: Environment
We are experiencing this problem because the workplace ____________
Ask for total input as to why the workplace is the problem
Question 1: Why are we having an extend time to hire?
Question 1: We having an extend time to hire because the work
environment is not designed for efficiency
Question 3: Why are we not designed for efficiency
Question 4: The environment is slow to respond because there are too
many functional silos in place

11. 6 Arms of the Fishbone: Technology
We are experiencing this problem because technology ____________
Ask for total input as to why technology is the problem
Question 1: Why are we having an extend time to hire?
Question 1: We having an extend time to hire because the application
tracking software is not functioning the way it is supposed to
Question 3: Why is the applicant tracking system not functioning
correctly?
Question 4: Applicant tracking system is slow to respond because the
software is not up to date

12. Why are we doing this?
Ishikawa Fishbone Diagram provides us with an overview of what is wrong
with the system
We begin with the problem
The we look carefully as to what might be causing the problem at the high
level of the 5M’s.
The we look carefully why these causes are existing in our organization
Preliminary step towards identifying potential solutions to the problem

13. Daniel Bloom
SPHR, Six Sigma Black Belt
Chief Executive Officer
Daniel Bloom & Associates, Inc.
PO Box 1233
Largo, FL 33779
(727) 581-6216
dan@dbaiconsulting.com
http://www.dbaiconsulting.com
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