The document summarizes a research study conducted by Daksh Sharma on IT channel mapping and formulation of strategies in the NCR region of India. As a research analyst trainee, Daksh designed questionnaires, conducted interviews with IT company heads across NCR, and analyzed the data collected on hardware, software, and services vendors. The findings provide insights into the strategic business areas, types of products and services offered, organizational profiles and splits based on business and turnover in the Delhi region. The conclusion discusses trends around customized versus generic software and the evolving role of software-as-a-service and services in the future software market.