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Building an Accountable and Collaborative Culture
- 2. Webinar Objectives
• Implement 10 questions asked every
day by accountable collaborators
• Capitalize on the four principles that
support joint effort toward common
goals
• Adopt eight communication practices
that drive a high-performance culture
• Build peer power in your
organization
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 3. About Cynthia Clay
• 25+ years of experience
• Author of Peer Power (John
Wiley)
• An expert in collaborative,
engaging virtual learning
• Committed to helping
organizations build accountable
collaborators
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 6. Our Story
1992
•Began as an independent consulting practice
•Provided organization and leadership development to Pacific NW clients
2000
•Developed NetSpeed Leadership (blended learning)
•Expanded nationally
2006
•Developed Blazing Service (blended learning)
•Began to experiment with interactive, VILT using web conferencing
2007
•Developed NetSpeed Fast Tracks™ (integrated learning system)
2008
•Rebranded the company as NetSpeed Learning Solutions
•Repurposed all programs for VILT
2009
•Introduced the Virtual Facilitator Trainer Certification course
•Published Great Webinars
2011
•Published Peer Power
•Launched the Peer Power virtual training program
2012
•Established as virtual learning experts
•Wiley & Sons republish both Great Webinars and Peer Power
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 7. Negative Signs
What signs tell you that there might be a lack of
accountability in your organization?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 8. Business Impact
What business impacts do organizations
experience when accountability is low?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 9. Business Impact Poll #1
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Missed opportunities or targets
Reduced productivity
Lost customers
Inability to retain key employees
Increased conflict
Little risk-taking or innovation
Low employee morale
Average or poor performance
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 10. Positive Signs
What signs tell you that teams are collaborating
well in your organization?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 11. Business Impact
What business impacts do organizations
experience when collaboration is high?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 12. Business Impact Poll #2
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Creative solutions
Increased productivity
Retained customers
High employee engagement
Less unproductive conflict
Willingness to take risks
High employee morale
Increased revenue
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 13. Get Set
Mindset
Do they know WHAT?
Skill Set
Will Set
Do they know HOW?
Do they know WHY?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 14. Mindset Poll
How confident are you that your team
has the right Mindset (they know WHAT
to do, the goals and targets they must
meet)?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 15. Skill Set Poll
How confident are you that your team
has the right Skill Set (they know HOW
to communicate, collaborate, and
resolve conflicts)?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 16. Will Set Poll
How confident are you that your team
has the right Will Set (they know WHY
their targets matter and WHY their
performance makes a difference)?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 17. Accountable Collaboration
Think of a time when you worked on a highperformance team. The team produced great
results and worked together collaboratively.
What factors created accountable
collaboration on that team?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 18. Ten Questions
1. What shared goals does our team have?
2. What pieces of the work puzzle
do I own?
3. How do I make sure that my
puzzle pieces fit seamlessly
with the pieces that others own?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 19. Ten Questions
4. How do I demonstrate respect for each
person on this team?
5. What can I do each day to
strengthen my relationships
with my co-workers?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 20. Ten Questions (Poll 1)
Which of these first five questions is
the most important question you
should be asking TODAY?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 21. Ten Questions
6. How do I support open, transparent
communication on my team?
7. How can I improve existing processes to get
better results?
8. How will I contribute positively
and constructively, without
blaming others, when problems
arise?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 22. Ten Questions
9. What else (what more) can I do to
contribute to the team’s results?
10.How can I work jointly with co-workers
to address obstacles to the team’s
success?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 23. Ten Questions (Poll 2)
Which of these second five questions is the most
important question you should be asking TODAY?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 26. Be Real
• Share your views and goals.
• Acknowledge reality.
How did Carmen apply these
practices?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 28. Take Responsibility
• Be responsible for your
experience.
• Communicate with others.
How did Stan apply these
practices?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 30. Extend Respect
• Listen, listen, listen.
• Allow others to solve their own
problems.
How did Helen apply these
practices?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 32. Build Relationships
• Get input.
• Seek solutions that benefit all.
How did Bill apply these practices?
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 37. Classroom and Virtual
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Six modules for maximum flexibility
Based on adult learning principles
Interactive and collaborative
Practical skill-building
Easily customizable
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 38. Online Tools
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“About You” Assessment
“About Them” Assessment
Podcasts and Knols at NetSpeed Fast Tracks™
Post-class Reinforcement at the NetSpeed
Coach Learning Center™
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 41. Train-the-Trainer Model
• Certify internal trainers
• Face-to-face and virtual options
• License the complete program
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 42. Delivery Model
• Bring in our certified trainers
• Face-to-face and virtual options
• License the complete program
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 43. Benefits
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Build accountable collaborators at all levels
Reduce unproductive conflict
Meet the needs of virtual learners and leaders
Offer ready-to-launch blended programs
Report business impact
Receive flexible, responsive service
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 44. Take Our Survey
• One person receives a copy of Peer Power
• Download our ebook: Peer Patterns
© 2013 NetSpeed Learning Solutions. All rights reserved.
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- 45. Year End Promotion
• Take advantage of our Year End promotion
• 15% off if paid by December 27, 2013
• 10% off if paid by January 15, 2014
© 2013 NetSpeed Learning Solutions. All rights reserved.
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