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(from a Millennial)
 Who are Millennials?
 Understanding their mindset
 Consumer behavior
 How to reach them with your marketing
 General consensus – anyone born between
the early 1980s and late 1990s.
 27% of the entire population
 Largest share of the voting population
 Officially the largest share of the workforce.
THIS IS SUPER IMPORTANT
 Lazy and Entitled
 Sheltered
 Too “PC”
 Overly idealistic
 Too connected
 Afraid of commitment
 Rude and ungrateful
 No real life skills
 Irresponsible
 Millennials are highly ambitious, but view work
differently
◦ More focused on output than time clocked
◦ Leave jobs to advance career– 91% stay in a job less
than 3 years
 Millennials are workaholics
◦ Make up 43% of “work martyrs”
◦ Less likely to take time off
 Civic Minded
◦ More likely to care about social justice, environment,
civic duty, etc.
 Digitally native
◦ Because that’s the world we were raised in
 Children of the recession
◦ Didn’t lose jobs, but shaped our worldview
 Naturally skeptical
◦ The Internet taught us to question everything
◦ Our world is transparent
◦ We can fact check on the fly
So what does this have to do with marketing?
 Don’t trust advertising
◦ They trust each other more than your business
◦ 93% of Millennials have made a purchase based on
recommendations from friends and family
 Crave authenticity
◦ Skeptical of “big business”
◦ Want a relationship
 Quality over quantity
◦ Less than half consider price the number one factor
when making a purchase
 Heavy focus on customer service
◦ 68% of millennials will stop doing business w/ a
company because of bad customer service
 Heavily digital
◦ 65% of millennials say brand interaction begins online.
◦ More likely to watch YouTube than regular TV
◦ Use search engines before calling customer service
 Mobile First
◦ 87% of Millennials have their phones at all times
◦ Over half search for a local business on their
smartphone.
◦ 82% check their phones for more info before making an
in-store purchase
 Socially conscious
◦ 91% of Millennials will switch to a brand associated with
a good cause
 Not about which platform you use, but how
you use it
◦ However, traditional ads, banner ads, cold calls, and
even cold emails are out.
 Successful Millennial marketing is…
◦ Engaged
◦ Authentic
◦ Relevant
◦ Socially conscious
 Golden Rule of Millennial Marketing:
◦ It’s not about selling the product, it’s about selling your
brand. We already know why we need a product. Your job is
to tell us why we should buy it from you.
 Who are you?
 What do you stand for?
 Why do you exist?
 Why do you care about me?
 Utilizing content is THE best way to bring
authenticity to your brand.
◦ Blogs/How-To
◦ Videos/Vlogs
◦ Instagram/Snapchat
 Think beyond advertising. Tell a story
◦ Example: Restaurants/Farmers Market
 Focus not on the food, but where the food comes
from, how it’s grown, how it’s made, recipes with the
food.
 BIG WINNER
◦ Related to Influencer marketing
◦ “Any content created by users of an online system
or service”
◦ Millennials trust a users opinion
 Encourages customers to “share their
experience” with others
 Used as a competition
◦ Offers prize
◦ Winning content is re-packaged for future
campaigns.
Share Your Love Story White Cup Challenge
 ALL of your marketing needs to be mobile
friendly
◦ Responsive website
◦ Mobile-optimized emails
◦ Have an app
 Millennials spend 90 hours per-month using
smartphone apps.
 Greatly increases brand loyalty
 Strong SEO is a must
◦ We Google everything
◦ Ensures relevancy
WideNet U: Marketing to Millennials

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WideNet U: Marketing to Millennials

  • 2.  Who are Millennials?  Understanding their mindset  Consumer behavior  How to reach them with your marketing
  • 3.  General consensus – anyone born between the early 1980s and late 1990s.  27% of the entire population  Largest share of the voting population  Officially the largest share of the workforce. THIS IS SUPER IMPORTANT
  • 4.
  • 5.  Lazy and Entitled  Sheltered  Too “PC”  Overly idealistic  Too connected  Afraid of commitment  Rude and ungrateful  No real life skills  Irresponsible
  • 6.  Millennials are highly ambitious, but view work differently ◦ More focused on output than time clocked ◦ Leave jobs to advance career– 91% stay in a job less than 3 years  Millennials are workaholics ◦ Make up 43% of “work martyrs” ◦ Less likely to take time off  Civic Minded ◦ More likely to care about social justice, environment, civic duty, etc.
  • 7.  Digitally native ◦ Because that’s the world we were raised in  Children of the recession ◦ Didn’t lose jobs, but shaped our worldview  Naturally skeptical ◦ The Internet taught us to question everything ◦ Our world is transparent ◦ We can fact check on the fly So what does this have to do with marketing?
  • 8.
  • 9.  Don’t trust advertising ◦ They trust each other more than your business ◦ 93% of Millennials have made a purchase based on recommendations from friends and family  Crave authenticity ◦ Skeptical of “big business” ◦ Want a relationship  Quality over quantity ◦ Less than half consider price the number one factor when making a purchase  Heavy focus on customer service ◦ 68% of millennials will stop doing business w/ a company because of bad customer service
  • 10.  Heavily digital ◦ 65% of millennials say brand interaction begins online. ◦ More likely to watch YouTube than regular TV ◦ Use search engines before calling customer service  Mobile First ◦ 87% of Millennials have their phones at all times ◦ Over half search for a local business on their smartphone. ◦ 82% check their phones for more info before making an in-store purchase  Socially conscious ◦ 91% of Millennials will switch to a brand associated with a good cause
  • 11.  Not about which platform you use, but how you use it ◦ However, traditional ads, banner ads, cold calls, and even cold emails are out.  Successful Millennial marketing is… ◦ Engaged ◦ Authentic ◦ Relevant ◦ Socially conscious
  • 12.  Golden Rule of Millennial Marketing: ◦ It’s not about selling the product, it’s about selling your brand. We already know why we need a product. Your job is to tell us why we should buy it from you.  Who are you?  What do you stand for?  Why do you exist?  Why do you care about me?
  • 13.  Utilizing content is THE best way to bring authenticity to your brand. ◦ Blogs/How-To ◦ Videos/Vlogs ◦ Instagram/Snapchat  Think beyond advertising. Tell a story ◦ Example: Restaurants/Farmers Market  Focus not on the food, but where the food comes from, how it’s grown, how it’s made, recipes with the food.
  • 14.  BIG WINNER ◦ Related to Influencer marketing ◦ “Any content created by users of an online system or service” ◦ Millennials trust a users opinion  Encourages customers to “share their experience” with others  Used as a competition ◦ Offers prize ◦ Winning content is re-packaged for future campaigns.
  • 15. Share Your Love Story White Cup Challenge
  • 16.  ALL of your marketing needs to be mobile friendly ◦ Responsive website ◦ Mobile-optimized emails ◦ Have an app  Millennials spend 90 hours per-month using smartphone apps.  Greatly increases brand loyalty  Strong SEO is a must ◦ We Google everything ◦ Ensures relevancy