9. “The best chance
for continuous
success for many
generations of
technology and
people.”
10.
11. With which stages do you most identify?
Culture of
Performance
Power to Compete
Plan for Success
Execute on
Strategy
Move beyond
Gut feel
Increase
Visibility
12.
13. Department of Veterans Affairs
From
Almost shut down
“Barbaric practices”
To
Best industry scores.
Accuracy rate of 99.993%
Twice as many patients with
same budget
5 million patients each year.
254,000 employees.
Budget of over $36 billion.
14.
15.
16.
17.
18. It’s not because you CAN measure it
that you SHOULD.
It’s not because you CAN’T that you
SHOULDN’T.
19.
20. Information Decisions
VS.
The Analytical Paradox
Those who make the fewest decisions have the most information.
Those with the most decisions have the least information.
21. Frequency and Impact of Decisions
Strategic
Operational
Tactical
Strategic Impact
Number
of
decisions
22.
23. “The most valuable thing
to a doctor
is time.
We have created a
new working environment
for our caregivers”
Clalit
The value of information depends on the ability of users to
interpret the results and take action.
30. • Transactional data
• Store inventory data
• Production data
• Surveys data
• Text analytics
• ….?
• …?
Hinweis der Redaktion
I received lots of questions – but the one that got the most attention was this one:
How can Analytics be made more strategic?
What is the future of Analytics?
How could we possibly be taken seriously?
Darrell lives in Baltimore
File Size: 2705 KB
Print Length: 144 pages
Publisher: Norton (October 17, 1993)
Sold by: Amazon Digital Services
Language: English
ASIN: B0029LCJXO
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From one time to sustained performance
http://www.slideshare.net/justindecker/culture9090801103430phpapp02-1829065
What gives Netflix the best chance of continuous success for many generations of technology and people.
More examples in the book, including retail & consumer examples from wireless providers, retail banking, grocery
Page numbers where the stages are highlighted
You can identify the different stages that may exist within your organization by taking the assessments
Culture -
Emotional vs. rational
MAP not just A
The Institute of Medicine (IOM) noted that “VHA’s integrated health information system, including its framework for using performance measures to improve quality, is considered one of the best in the nation.” The VHA has developed a world-class electronic health record (EHR) system called VistA. The American College of Physician Executives found that while many physician executives and doctors “loathe” clinical information systems, VHA clinicians provided a “notable outlier from the nexus of negativity.”2
Harvard agrees, granting two separate awards as testimony to the VHA’s capabilities. First, in 2006, Harvard’s Kennedy School of Government awarded the VHA an “Innovations in American Government” award for its advanced electronic health records and performance measurement system. Second, Harvard Medical School concluded that “federal hospitals, including those run by the VHA, provide the best care available anywhere for some of the most common life-threatening illnesses.” Their performance management capabilities were again identified as the reason for their superior results. “This study further demonstrates that VHA is providing high-quality health care to veterans,” Dr. Kussman said. “Our computerized system of electronic health records and performance measurement means that veterans are getting the top-level care and treatment they have earned through service to our country.”
Was it software alone?
Issue of culture and incentives.
Employees don’t care as much about usability as much as they care about the below three dimensions.
Beware the RAT race!
The organizations that can provide all three with little to no compromise win!
Employees don’t care as much about usability as much as they care about the below three dimensions.
Beware the RAT race!
The organizations that can provide all three with little to no compromise win!