A guide to find your new Hungarian site for shared services/business process outsourcing. More info: http://sscdebrecen.blogspot.com

1. How to select
your new SSC site
in Hungary?
by Dr. Balazs Csorjan
Xanga Office Park, Debrecen

2. [overview]
track record
labour market
office markets
infrastructure
locations

3. [hungary]
low-cost location
inside the EU
market
geographical and
cultural nearness
leading industries:
automotive,
pharma,

4. [SSCs in hungary]
a proven track record

5. [SSCs in hungary]
a non-comprehensive listing
industry association: www.hoa.hu

6. [overview]
track record
labour market
office markets
infrastructure
locations

7. [university students]

8. [SSC employees]

9. [wages]
€12k in Budapest, annual gross salary for
carrier-starter operator with 2 foreign
languages
€8k outside Budapest >> 30% cost saving
trend: Budapest becomes more and more
expensive

10. [overview]
track record
labour market
office markets
infrastructure
locations

11. [office supply]
over 3 million sq.meter office stock in
Budapest: the largest market in Central and
Eastern Europe
100k sq.meter in Debrecen: SSC-focused
office parks
other cities: microscopic/non-existing office
markets, built-to-suit solutions

12. [office costs]
Budapest: €13/sq.m/month (14.5€/sq.feet/year)
average rental fees, 0.5-2€/sq.m/month
service charges
Debrecen: €8/sq.m/month (8.9€/sq.feet/year)
average rental fees, 0.5-2€/sq.m/month
service charges
other cities: customized agreements

13. [overview]
track record
labour market
office markets
infrastructure
locations

14. [air access]
Budapest Airport: the 2nd largest hub in
Eastern Europe, more dozen daily flights
inside Europe
Debrecen International Airport: strong air
cargo focus; passenger flights to Western
Europe and to Mediterranean Sea

15. [international schools]
Budapest: more international schools in more
languages (English, French etc)
Debrecen: international school in English from
2013; bilingual high schools and grammar
school
other cities: bilingual (e.g: English-Hungarian)
high schools

16. [telecom]
free market, competing service providers
high broadband access in all cities
at least 2 service providers in all relevant
facilities

17. [industry associations]
HOA Hungarian Outsourcing
Association: strong impact
SEE on labour market
YOU regulations; networking
events e.g: 2012 Annual
THERE International Conference on
talent management
ICT Association of Hungary

18. [overview]
track record
labour market
office markets
infrastructure
locations

19. [budapest]
leading universities: Corvinus, ELTE, Budapest
Tech
more than 90 SSC/BPO companies in every
field; approx. 40k employees
office market benchmark: Vaci street corridor
(underground access, 12-14€/sq.m/month
average rental fees)

20. [debrecen]
8 SSC/BPO companies in IT/telecom support,
customer service, FSSC, HR SSC
2k+ employees, numerous foreign languages
University of Debrecen: the largest one outside
Budapest, 33k students, including 4k+
international students
leading office centers: Xanga Office Park (>>
on-site SSC trainings), Lion Office Center

21. [miskolc/szeged/pecs]
large universities: University of Szeged,
University of Pecs - almost 30k students on
each one, University of Miskolc: 14k students
some SSCs are present; employment: under 1k
quickly available offices could be a problem;
built-to-suit office developments

22. Thanks for your
attention!
Do not hesitate to email your questions:
b.csorjan@xanga.hu