9. Let data drive decision-
making and be a key part of
your story.
Keep the customer/user at the
center of your design.
Embrace change: experiment
& seek feedback to lessen
risk of failure.
Everyone can (and should)
innovate.
Collaborate, communicate, &
share with partners in
government and beyond.
Innovation is not a
one-size-fits-all approach.
10. 1 Siloed thinking and working 6 Weak leadership support in prototyping
and scaling innovation
2 No holistic look at ecosystem
and the pathways to innovate
7 Rough political climate
3 Lack of definitive resources (e.g.
time, budget, policy)
8 Infrastructure doesn’t support proven
innovative/technology approaches
4 No incentive to innovate 9 Burdensome/outdated requirements
5 Lack of understanding of/access
to users
10 Competitive + conflicting policy
standards within/across agencies