Personal Information
Unternehmen/Arbeitsplatz
Rome Area, Italy, RM Italy
Beruf
Social CRM & Cloud Solution Consultant ☁ ZOHO ☁ FRESHDESK ☁ GOOGLE APPS FOR WORK ☁ BPMonline
Branche
Apparel / Fashion
Webseite
www.crmpartners.it
Info
Managing Director of CRMPartners, a network of CRM and Digital Communication consultants.
Founder of the first italian community of Customer Relationship Management expertise, he has matured professional experiences in the Automotive, Public Administration, Media, Finance fields working in collaboration with: Accenture, CapGemini Ernst&Young, Klaus Davi&Co, Lynx Automotive among others.
In the last two years he has contributed to develope the integrated contact center of INPS-INAIL (ones of the most important italian governmental organization), taking care itself of Knowledge & Change Management sides of the project. He's author of studies and research papers.
Nov2002-Oct2003
Klaus Dav...
Tags
crm
customer service
customer relationship management
crmpartners
customer management
customer experience
helpdesk
ticketing
marketing
social media
adwords
seo
web 2.0
marketing-2.0
permission marketing
relationship marketing
marketing relazionale
marketing relacional
armando de lucia
market analysis
sales
salesforce
marketing automation
digital strategy
digital transformation
digital marketing
customer support
freshdesk
customer lifetime value
customer value
customer satisfaction
corso breve
pmi
master
course
lifetime value
ltv
personal branding
analytics
marketing analysis
facebook
facebook timeline
facebook features
facebook page
virtual community
advertising on line
pubblicidad en internet
pay per click
webmarketing
e-commerce
vender en internet
ppc
publicidad en internet
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