Employee Assistance Programs (EAPs) are employee benefit programs offered by many employers that are intended to help employees deal with personal problems that could impact their work. EAPs provide assessment, short-term counseling, and referrals for employees and their families for issues like substance abuse, mental health, family/relationship problems, legal/financial issues, and work-related problems. These programs are becoming more common and the responsibilities of EAP professionals are expanding. EAPs can benefit employers through reduced absenteeism and turnover as well as increased productivity and morale.

1. “Employee Assistance
Programs”
Sylvia Ponce de León Z.

2. Employee Assistance
Program…
EAP are employee
benefit programs
offered by many
employers, typically in
conjunction with
a health insurance plan.
EAPs are intended to help employees deal with personal problems that
might adversely impact their work performance, health, and well-being.
EAPs generally include assessment, short-term counseling and referral
services for employees and their household members.

3. Employee Benefits…
• EAPs to help manage issues that
could adversely impact their work
and personal lives.
• EAP counselors typically provide
assessment, support, and if needed,
referrals to additional resources.
• These programs are becoming
increasingly more common in
today's worksites, and as the field
grows, the responsibilities of
employee assistance professionals are
expanding as well.

4. Coordinating the Supply Chain…
• The coordination mechanism should provide a set of rules for:
 Maximizing profit.
 Ensuring the fair sharing of benefits and costs among the
partners in the supply chain.
• The tourism supply chain is characterized by a decentralized
decision-making style with a high level of resource sharing at the
operational level.
• Tour operators and airlines are the dominant partners in the
tourism supply chain

5. EA Programs…
The issues for which EAPs provide support vary, but examples include:
 substance abuse
 safe working environment
 emotional distress
 major life events, including births, accidents and deaths
 health care concerns
 financial or legal concerns
 family/personal relationship issues
 work relationship issues

6. The Reason…
• This practice has been thought to raise concerns for some,
who believe that the EAP may place the employer's interests
above the health and well-being of the employee.
• Both the employer and the employee benefit
• The goal of these supervisory referrals is to help the employee
retain their job and get assistance for any problems or issues
that may be impacting their performance.

7. • EAPs may result in various benefits for employers, including lower
medical costs, reduced turnover and absenteeism, and higher
employee productivity and morale.
• EAPs may also provide other services to employers, such as
supervisory consultations, support to troubled work teams, training
and education programs, and critical incident services.
• External EAPs can provide more than just psychological counseling
through the integration of a host of "work/life" resources.
From the Employer View…

8. Lic. Mercy Trejo
Starwood Hotel’s Experience
Interview…