This document outlines a model for creative problem solving and decision making. It discusses moving from simple to complicated to complex problems. The model includes stages like define, discover, develop, decide and deliver. It presents tools that can be used at each stage and level of problem complexity. These include techniques like brainstorming, 5 whys, assumption busting and more. The document provides an overview of a problem solving model and principles and suggests training modules to help with implementation.
11. Assist decision making
Reuse, recycle, renew
•
Think about your thinking
•
Identify problem 1st
•
Get past first pattern match
•
Diversity of thought (Collaboration)
•
Realise where you are (Complexity)
•
Assumptions can kill (Weak Signals)
•
Address the Clients needs
•
Reflect and share experience
•
principles
13. decide discover define develop deduce deliver
Principles Brainstorming Brainstorming
• • •
simple
• Project
Complexity 5 Whys 5 Whys
• • •
• Decision • Decision Management
Tool Selection 5 Ws & H 5 Ws & H
• • •
Making Making • Change
Collaboration Assumption Assumption
• • •
Management
Client Mandate Busting Busting
•
complicated
• Brainstorming • Brainstorming
• Force Field
Principles • Nominal Group • Force Field • Nominal Group
•
• Project
Technique Analysis
Complexity Technique Analysis
•
Management
• Cause & Effect • Multi Criteria • Cause & Effect • Multi Criteria
Tool Selection
•
• Change
• Assumption
Collaboration • Assumption Decision Matrix Decision Matrix
•
Management
Busting
Client Mandate Busting • Ritual Dissent • Ritual Dissent
•
• SCAMPERR
• SCAMPERR
complex
Principles
•
• Project
Complexity • Sense Making • Sense Making • Sense Making • Sense Making
•
Management
Tool Selection • Six Thinking • Six Thinking • Six Thinking • Six Thinking
•
• Change
Collaboration Hats Hats Hats Hats
•
Management
Client Mandate
•
tools
14. Introduction
i • Model overview
• 15 minute presentation/eLearning module
Problem Solving 101 (L)
L • d6 model
• Simple tools
P Problem Solving Practitioner (P)
• Complicated tools
Problem Solving Facilitator (O)
O • Complex tools
• Facilitation
implementation